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Recenzje produktu: Jitbit Helpdesk

4,5 (33)

Informacje o produkcie: Jitbit Helpdesk

Piękne oprogramowanie typu helpdesk do pomocy technicznej, dostępne zarówno „na miejscu”, jak i „w SaaS” (oprogramowanie jako usługa). Śledzi problemy klientów, w pełni integruje się z Twoją pocztą e-mail.

Dowiedz się więcej na temat produktu: Jitbit Helpdesk

Zalety:

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Wady:

Lack of social media integration, but you hack your own using Zapier.

Oceny produktu: Jitbit Helpdesk

Średni wynik

Łatwość użytkowania
4,5
Obsługa klienta
4,4
Funkcje
4,2
Warte swojej ceny
4,3

Prawdopodobieństwo polecenia

8,5/ 10

Jitbit Helpdesk ma ogólną ocenę 4,5 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 33.

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Filtruj recenzje (33)

Matt
Matt
Telecoms Engineer w kraju: Wlk. Bryt.
Zweryfikowany użytkownik LinkedIn
Telekomunikacja, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Fantastic Self Host Helpdesk

5,0 6 lat temu

Zalety:

The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.

Wady:

The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

Michael
IT Support Supervisor w kraju: USA
Automatyka przemysłowa, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Jitbit - The best Bang for the Buck!

5,0 6 lat temu

Komentarze: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Zalety:

Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Wady:

There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

Susan
Maintenance and Facilities secretary w kraju: USA
Zarządzanie edukacją, Pracownicy: 501–1 000
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Jitbit Review

1,0 6 miesięcy temu

Komentarze: Not good overall, actually pretty terrible.

Zalety:

Unfortunately, I can not think of anything.

Wady:

Biggest complaint was lack of support and almost impossible to reach someone directly when needed

Karl
Dir. Eng, Ops and IT w kraju: USA
Środki masowego przekazu, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Jitbit Helpdesk

5,0 w zeszłym roku

Komentarze: We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses.

Zalety:

Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration

Wady:

Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point.

Annex
Digital Marketer w kraju: USA
Praktyka lekarska, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Determined Help Desk for Firms

5,0 9 miesięcy temu

Zalety:

Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded.

Wady:

Jitbit Helpdesk has an impressive solution in making customer help distinct.

Gestione
Marketing Director w kraju: USA
Żegluga, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

The Stable and Dynamic Approach for Customer Help

5,0 9 miesięcy temu

Zalety:

itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.

Wady:

itbit Helpdesk is aggressive and quick to resolve the arising challenges.

Josemaria
Josemaria
Vice Director for External Affairs w kraju: Filipiny
Zweryfikowany użytkownik LinkedIn
E-Learning, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Customers in mind

5,0 6 lat temu

Komentarze: JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service.

Zalety:

Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive.

Wady:

No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software.

Orgest
Orgest
It w kraju: Włochy
Zweryfikowany użytkownik LinkedIn
Animacja, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Life saver for our IT!

5,0 5 lat temu

Komentarze: Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day

Zalety:

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Wady:

No Microsoft Flow integration

Maryna
Maryna
SMM Specialist w kraju: Ukraina
Zweryfikowany użytkownik LinkedIn
Oprogramowanie komputerowe, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Just enough ticketing system

5,0 5 lat temu

Zalety:

Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc.

Wady:

Live chat is kinda buggy on mobile, but the team suggested a workaround

Tetyana
Tetyana
IT Business Analyst w kraju: Ukraina
Zweryfikowany użytkownik LinkedIn
Telekomunikacja, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Easy IT ticketing

5,0 5 lat temu

Komentarze: It is great ticketing system, that gives us the full visibility of IT workload.

Zalety:

Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications.

Wady:

No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Usługi finansowe, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Ottima soluzione per la gestione dei ticket

5,0 4 lata temu

Komentarze: Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli.

Zalety:

In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta"

Wady:

Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile.

Aimee
Aimee
Admin w kraju: USA
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Makes managing customer support easy

5,0 8 lat temu

Zalety:

My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity.

Wady:

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Automatyka przemysłowa, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great web, not it's app

5,0 5 lat temu

Komentarze: Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app

Zalety:

we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform

Wady:

App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app

Adam
Support Team w kraju: USA
, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta
Źródło: SoftwareAdvice

JitBit is the next big thing!

5,0 7 lat temu

Komentarze: If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!

Zalety:

Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Automatyka przemysłowa, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

mail based helpdesk

4,0 6 lat temu

Komentarze: Been for over 2 years working with this helpdesk and it makes our job really easy

Zalety:

It is so easy t have your customer to be able to generate a help desk simply with an email, that is almost funny.

Wady:

Sometimes email comunication is not as instant as needed but it can be worked out

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

JitBit - An average app with nice features

5,0 6 lat temu

Komentarze: Average with some nice features.

Zalety:

The ability to change an email into a Ticket saved hours of support.

Wady:

Pricing and the support that was unwilling to address mayor issues and development requests for a custom report.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

I've been using this for my team for about a year. Easy to use, easy to manage.

5,0 7 lat temu

Komentarze: Low cost, does everything I needed it for. Ease of use and easy to administer. It keeps my team up to date.

Zalety:

Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well.

Wady:

There is so little not to like, I think remote control built into the site/app is what is really missing.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Dobra konsumpcyjne, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Managing service request made simple and easy

4,0 7 lat temu

Zalety:

The simple yet professional layout makes it one of the best helpdesk software. The categories can be managed easily and technicians can be assigbed accordingly

Wady:

If there are more customization in rights to view the tickets and reports can make it even more comorehensive.

Mark
IT Manager w kraju: USA
Opakowania i pojemniki, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

JitBit is a great tool for teams with a lot of techs

5,0 6 lat temu

Zalety:

The value for the feature set is off the charts

Wady:

It works as it should and does what we need it to do to manage our HelpDesk.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta
Źródło: GetApp

Affordable and easy

5,0 8 lat temu

Komentarze: We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier.

Zalety:

Low price, responsive customer support, very nice UI.

Wady:

Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this.

Rob
Analyst w kraju: USA
Wykorzystano oprogramowanie w następującym celu: Nie udostępniono
Źródło recenzenta

Excellent software, after some modifications for the Corporate world

5,0 9 lat temu

Komentarze: Pros:
Easily modifiable, source code available with correct license.
Easy to use for users.
Scripting/Automation/SLA tools makes automating jobs easy.
Integrated knowledge base capabilities.
Cons:
No group level permissions
Two tiered Problem/Category versus three tier Category/Item/Problem solution.
Three security tiers means corporations may need to modify code to handle different situations.
Category selector is not filterable, with large numbers of categories, searching and reporting is tedious.
Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk).
With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.
Overall:
If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do.
Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that.

Konstantin
Konstantin
Marketing Specialist w kraju: Ukraina
Zweryfikowany użytkownik LinkedIn
Marketing i reklama, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Very nice ticketing system

5,0 5 lat temu

Zalety:

Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too.

Wady:

Parts of the app are based on jQuery, not converted to Vue yet.

Jeofrey
IT
Transport/ciężarówki/rolnictwo, Pracownicy: 10 000+
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: SoftwareAdvice

Worst Customer Service

1,0 8 lat temu

Komentarze: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Zalety:

Nothing, It didn't work

Wady:

It doesn't work

Odpowiedź sprzedawcy: Jitbit

7 lat temu

We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great helpdesk for our team

5,0 5 lat temu

Komentarze: after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order.

Zalety:

integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price;

Wady:

some minor bugs in interface, but not in functionality

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Zarządzanie edukacją, Pracownicy: 501–1 000
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Jitbit is a fantastic help desk solution

5,0 7 lat temu

Zalety:

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use

Wady:

My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.