--- description: Dowiedz się wszystkiego na temat Creatio CRM od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Creatio CRM – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do automatyzacji sprzedaży](/directory/12/sales-force-automation/software) > [Creatio CRM](/software/130149/bpm-online-crm) # Creatio CRM Canonical: https://www.capterra.pl/software/130149/bpm-online-crm Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/130149/bpm-online-crm?page=2) > Rozwiązanie CRM Creatio pomaga nowoczesnym firmom usprawnić przepływy pracy sprzedaży, marketingu i obsługi klienta bez użycia kodu i maksymalnej swobody. > > Verdict: Rated **4.7/5** by 150 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Creatio CRM? Wysoce konfigurowalne i przyjazne dla użytkownika aplikacje Creatio pomagają firmom dowolnej wielkości i z dowolnej branży zarządzać procesami mającymi kontakt z klientami i zapewniać im niesamowitą obsługę. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.7/5** | 150 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.7/5 | Based on overall reviews | | Warte swojej ceny | 4.6/5 | Based on overall reviews | | Funkcje | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Creatio - **Location**: Boston, USA - **Founded**: 2014 ## Commercial Context - **Cena początkowa**: 40,00 USD - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, bułgarski, czeski, duński, francuski, hebrajski, hiszpański, indonezyjski, niderlandzki, niemiecki, polski, portugalski, rosyjski, turecki, ukraiński, węgierski, włoski - **Available Countries**: Arabia Saudyjska, Argentyna, Armenia, Australia, Austria, Azerbejdżan, Bahrajn, Bangladesz, Belgia, Boliwia, Brazylia, Brytyjskie Wyspy Dziewicze, Bułgaria, Chile, Chorwacja, Cypr, Czechy, Dania, Dominika, Dominikana and 70 more ## Funkcje - Analiza finansowa - Ankiety i informacje zwrotne - Automatyczny dialer - Automatyzacja marketingu - Baza danych klientów - Biblioteka treści - Bot czatowy - Dla branży ubezpieczeniowej - Dla władz publicznych - Dla zespołów/organizacji sprzedażowych - For Financial Institutions - Generowanie leadów - Historia klienta - Integracja telefonii komputerowej - Inteligencja konwersacyjna - Interfejs agenta - Narzędzia do pracy zespołowej - Optymalizacja cen - Planowanie kampanii - Raportowanie/analityka - Rozwiązanie CRM - Sprawozdawczość finansowa - Task Automation - Third-Party Integrations - Uczenie maszynowe/SI - Ustalanie harmonogramów - Wielokanałowe zbieranie danych - Wyszukiwanie/filtrowanie - Zarządzania biletami zgłoszeń serwisowych - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie doświadczeniami klientów - Zarządzanie działaniami sprzedażowymi - Zarządzanie informacją zwrotną - Zarządzanie jakością - Zarządzanie kampaniami - Zarządzanie kanałami - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie polisami ubezpieczeniowymi - Zarządzanie portfelem - Zarządzanie prowizjami - Zarządzanie przepływami pracy - Zarządzanie roszczeniami - Zarządzanie skrzynką odbiorczą - Zarządzanie spotkaniami - Zarządzanie zleceniami pracy - Zautomatyzowany routing - Śledzenie inwestycji - Śledzenie klientów ... and 160 more features ## Integrations (23 total) - Apollo - Asterisk - Avaya Experience Platform - Brandwatch - DocFlow - Gmail - GoTo Meeting - Google Calendar - Google Contacts - Infobip - LDAP Manager - Mailchimp - Meta for Business - Microsoft Excel - Microsoft Outlook ... and 8 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie do automatyzacji sprzedaży](https://www.capterra.pl/directory/12/sales-force-automation/software) ## Powiązane kategorie - [Oprogramowanie do automatyzacji sprzedaży](https://www.capterra.pl/directory/12/sales-force-automation/software) - [Oprogramowanie dla ubezpieczeń](https://www.capterra.pl/directory/20035/insurance-agency/software) - [Program do obsługi pożyczek](https://www.capterra.pl/directory/20011/loan-origination/software) - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [Oprogramowanie lead management](https://www.capterra.pl/directory/30017/lead-management/software) ## Rozwiązania alternatywne 1. [Zoho CRM](https://www.capterra.pl/software/155928/zoho-crm) — 4.3/5 (6991 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pl/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 3. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.6/5 (910 reviews) 4. [Pipedrive](https://www.capterra.pl/software/132666/pipedrive) — 4.5/5 (3058 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (1001 reviews) ## Recenzje ### "Great CRM running over a nice business process tool" — 5.0/5 > **Rommel** | *31 października 2016* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast. > > **Wady**: Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy to do, but they normally requires compilation. This can take some time, and if it's executed incorrectly, you can affect your instance. 3) The security is very detailed and can be aligned to every model. But, some changes applies just to new records, not to historical information. This can require customizations to work properly. 4) Analytics tool is simple to use and powerful, but it still require some additional features, like calculated variables and export. > > BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c\# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators. ----- ### "Completely satisfied and loyal to Creatio solutions" — 5.0/5 > **Mitch** | *1 września 2020* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies. > > **Wady**: The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy. > > We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations. ----- ### "A decent CRM software" — 3.0/5 > **Nicole** | *2 czerwca 2025* | Kadry | Recommendation rating: 6.0/10 > > **Zalety**: The new email marketing design section is a great improvement. The ease of design and ability to customize marketing emails has greatly increased. The tagging system also helps create email lists and follow clients in their specific pipelines. > > **Wady**: There is no undo in the email design section. This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it. I also dislike that you cannot create landing pages to include in emails through Creatio. > > My overall experience is okay. For the price, Creatio does get the job done, however, my team relies on other programs to supplement features that Creatio does not offer. ----- ### "Creatio is really the best\!" — 5.0/5 > **Fernando** | *12 czerwca 2026* | Usługi finansowe | Recommendation rating: 9.0/10 > > **Zalety**: Definitely the easy of use. You can easily develop, adjust and create new pages from scratch super fast > > **Wady**: There is not really anything that stand out. If I could name something, it would be the lack of self paced training. > > Very positive. We enabled plenty of business users and they are capable of creating new elements and adding their new ideas to the platform ----- ### "An intuitive CRM tool" — 5.0/5 > **Heather** | *25 sierpnia 2020* | Szpitale i opieka zdrowotna | Recommendation rating: 8.0/10 > > **Zalety**: I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application. > > **Wady**: The email integration has been tricky with outlook. > > I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well. ----- Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/130149/bpm-online-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/130149/bpm-online-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data