Recenzje produktu: Spidergap 360 Feedback

Outclass tool with fantastic customer service and excellent functionality

Komentarze: If I talk about my overall experience, I would say it is the most useful software for me. It is no doubt the best platform that let employees with easy ways of filling out a questionnaire and furthermore providing them good chance to give their feedback securely.

Zalety:

I have been using this tool for many years, I would say I really love everything about it whether its system or support. It is completely perfect from every angle. I love the high quality of this tool and its quick response that fulfills all the requirements of my questions. Furthermore, it is extremely easy to use. It is the most reliable software that provides comprehensive feedback.

Wady:

No doubt it is the complete package but one of the drawbacks is that it lacks the option to save information automatically. I would say if its team adds this feature it will look even more helpful but I am sure its efficient team will keep this issue in consideration and overcome it as soon as possible.

Highly Recommend!

Komentarze: Exceptional product! I will be using them again.

Zalety:

Setting up the questionnaire was intuitive and the Customer Service was exceptional! The reports are user-friendly and my client was very pleased with the results.

Wady:

From an administrator's point of view, I wish there was an option to maintain complete confidentiality of the results. Yes, I'm the only person who can see who said what about whom, but I'd prefer that even I couldn't see that. We're in the US and privacy laws don't require someone on the project to have this level of access.

Very easy to use

Zalety:

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Wady:

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Spidergap is a rare gem!

Komentarze: This has been a very positive experience and has allowed our company an entry point into the automated 360 world that saves us time on the administrative end and allows us the opportunity to focus on our recipients.

Zalety:

The software is easy to use, the interface is appealing, the reporting is excellent, and the customization is just what we needed. The price is fair and a great value for what you pay.

Wady:

The questions they started with are on the more basic side, but if you are starting from nothing, it is a great place to start. You can also easily edit their competencies or replace with your preferred rated areas.

HR Director

Komentarze: We are using this software to bridge communication gaps we may have. Getting the feedback from the 360's has become a very useful tool in building relationships and operating procedures.
It made my job easier, THANKS!

Zalety:

It is easy to use, very user friendly! Reports are great, easy to read and all the information is there. It gave our management team honest assessments and tools to build upon them.

Wady:

Honestly, I can't say. We have had a positive experience and we will continue to use this software moving forward.

Amazing Experience so easy and useful to use.

Zalety:

The results were beyond helpful. Very professional layout with great versatility to customize the annual review report. Each persons results can be compared to the entire organization as a whole to understand better their results.

Wady:

It was a little difficult to set up the annual reviews for each person of the organization. I also had a little bit of difficulty printing out each individuals review.

Gather feedback you can use

Zalety:

The software is completely customizable. The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps. The software is very user friendly and there are endless resources available to help fill the knowledge gap. They also have attentive and supportive customer service that ensures your success in implementing this tool.

Wady:

The only thing that would make things easier is if the software connected to our HRIS system and could pull the data fields directly from there rather than having to create spreadsheets to upload into the system.

Setting up & launching Spidergap for 360 reviews this week was super simple w/amazing support.

Zalety:

This software was easy to set-up and use with all of the features I've been looking for in a 360 degree review product.

Wady:

The features are all there, but some of the step-by-step processes need to be more clear. Fortunately, the support team is top-notch and answered every question I had very quickly.

Spidergap helps people unleash their potential

Komentarze: Really great experience, already recommending the tool internally and externally.

Zalety:

I recently evaluated the Spidergap 360 degree feedback tool. I was delighted on how easy it was to setup and customise. I also liked the questions and appreciated the thorough report that I received.

Wady:

Adding the emails one by one is troublesome and error prone. Maybe some kind of AD integration would be beneficial, not sure if it is possible.

Really favored with this application

Zalety:

Tool of great utility, excellent the approach in the personalization of the questionnaires, since it is adapted to the required needs, its functionality is very practical.

Wady:

It does not have autoguardado. In General: Easy management of the tool, being able to select the people you require to be aware of the progress of your management is a great help.

Superb Customer Support

Komentarze: My experience has been by far a GREAT one. When my database didn't upload correctly during our live 360, I panicked to say the least. But the [sensitive content hidden] of the Spidergap was there for me on the spot, and fixed the issue. Just [sensitive content hidden] has supported me through questions early as I was developing the 360. And, never once did anyone say, "did you check out the video library before calling us?" I GREATLY appreciated that!

Zalety:

The system was easy enough to figure out, especially since the videos are spot on and very easy to follow. But I had a lot of questions that were not answered by the Q&A section, and my spreadsheet upload in a weird way that not off of my managers were added. I did what I do best, I hit HELP and used the chat button in the program. Within an hour (they give themselves 2), I received help and support and service that has trumped all other program we would have ever considered.

Wady:

Some of the customization that you cannot change, and it isn't exactly clear if they will send out all the emails listed of if you have to. I would love to see the reminder emails with some sort of automation to send to the people on a particular date.

Moderate, great client assistance and a simple to-utilize administration

Komentarze: Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue. This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.

Zalety:

The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.

Wady:

The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them. The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.

Spidergap is great!

Komentarze: My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

Zalety:

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

Wady:

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Great real-time 360 feedback ...

Komentarze: Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.

Zalety:

Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!

Wady:

I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.

Best 360 Feedback Tool I have tested so far.

Komentarze: Fantastic! Any software that includes customizable features puts the customer first instead of profits. Keep up the great work.

Zalety:

The process from registration to try-out to eventual report generation is well guided. The design is simple and easy to learn. Honourable mention to the customer support team who are just amazing!

Wady:

Haven't found anything yet :-) The experience has been quite pleasant.

User Friendly, Flexible, and Great Support

Komentarze: Spidergap helps us run 360s for our management development programs on an as-needed basis. Most other 360 products I've seen are full fledged review systems that we need to have as a subscription.

Zalety:

Great UX. And the support team is super responsive. It's very easy to field a new or repeat 360 design.

Wady:

the landing page for the survey admin screen is the survey design interface, which takes a while to load. It would be nice if a survey with responses took you to the results page by default instead.

Spidergap usage

Komentarze: More than average for the expectations

Zalety:

I like function of programme beside benefits to have all in one options

Wady:

Cost of software is not so cheap for a small size company

This tool is incredible and fantastic.

Komentarze: Lot of time is saved by using this tool.

Zalety:

Things that I like in this tool are setting up is easy, user friendly and customer support guys are very professional. They provide free trial set up which is very useful before choosing a tool.

Wady:

I feel that if they should create a mobile application so that it can be accessed from anywhere by the people who use it.

Easy to use and to customise. Great support team!

Komentarze: Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Zalety:

The software is easy to use, and the support team is very efficient and quick to answer.

Wady:

The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

Great and easy tool for 360 feedback

Komentarze: Generating reports in my native language is fantastic.

Zalety:

Editable questionnaires, reports, support of Georgian Unicode, great support team

Wady:

I liked least the price, if it would be little bit cheaper that would b great

Couldn’t be more impressed

Komentarze: I’ve already recommended it to a handful of my colleagues and will be referring to many more to take advantage of this exceptional tool and service!

Zalety:

The tool is incredibly intuitive and flexible and the customer service team has blown me away!

Wady:

N/A I loved it

Spidergap Rocks!!

Komentarze: It was amazing. I got stuck a few times and the SpiderGap support people were awesome in helping me work out any problems that I had. I was working outside of my normal comfort zone so their assistance was greatly appreciated. The assessment is out to the raters now, including me!

Zalety:

It is extremely functional in that it seems to do most of the work for you. I was amazed when I uploaded the people being assessed and their raters that it sent them out so quickly. There was an error in one of the e-mail addresses so I got a notice right away and was able to fix it, through the instructions provided.

Wady:

I got a bit confused navigating the software at first and needed help from the support team. But they were always there to assist.

Very Friendly User Experience

Zalety:

Very user friendly interface with great customisation especially in design and reminder comms. Help desk are on hand and very effective (in my experience). The reports they generate are really interesting and detailed. Haven't used the software yet but the impact survey also looks a great addition to understand how our clients experience was felt.

Wady:

Lack / awkwardness of distinguishing between self and peer reviewers

Great, would recommend it to anyone

Zalety:

the ease with which it is used as well as the layout of results . It easily identifies strengths and opportunities

Wady:

can't extract the questionnaire in the format that it is in on the site and so not particularly friendly from that point of view

Flexible and high quality 360 feedback tool

Komentarze: I was able to rn a very usful 360 process for a Leadership Team with relative ease.
Everyone received useful feedback and the resports were easy to use and share with each other.

Zalety:

I enjoyed working with it! It is easy to use and highly adaptable - so I tailor it exactly to my clients needs. There are lots of resources for learing how to use the features, and also very responsive custmer care team. I never waited longer than an hour for a response that solved my issues.

Wady:

Overall I prefer human contact so using email and the internet interface took a bit of getting used to.