Recenzje produktu: ZenMaid

Zenmaid my life easier!

Komentarze: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Zalety:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Wady:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Great service for the price point

Komentarze: It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Zalety:

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Wady:

Lack of automation and office management roll selection

lack of Management

Komentarze: less that satisfactory with customer support

Zalety:

Data Driven decisions that optimize resolutions

Wady:

Billing for six inactive months without account management

Happy Zenmaid Customer

Komentarze: Great service
Great tool for a busy business
Saved me loads of back end time

Zalety:

Ease of the system..saved time..great for staff..great for clients..looks professional..easy to use..

Wady:

Nothing.

Look No Further

Zalety:

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Wady:

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

ZenMaid ROCKS!

Komentarze: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Zalety:

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Wady:

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

I love Zenmaid!

Komentarze: It has been great! The transition over to Zenmaid from our previous scheduling software was so easy. The customer service is great. I highly recommend Zenmaid to all maid owners!

Zalety:

It is so user friendly, easy to customize to your company needs and saves so much time in our daily operations.

Wady:

There is nothing that I don't like. I really love all the features.

Great, scheduling app

Komentarze: So far I haven’t really had any problems. I’m overall happy.

Zalety:

It keeps my business organized and my cleaners enjoy using it

Wady:

No customer portal It would be nice if customers can interact with the app

Amazing for residential cleaning

Komentarze: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.

Zalety:

Easy to use, understand and love that we can color coordinate everything

Wady:

I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.

Best Scheduling App for Cleaning Businesses!

Komentarze: My experience has been amazing with Zenmaid. I have nothing negative to say.

Zalety:

Zenmaid pretty much helped me automate my scheduling. It's extremely helpful.

Wady:

I wouldn't say I dislike but its more of a feature thats missing. I work with property management companies and get work orders sent via email. It'd be nice to have my email bookings integrate with zenmaid and automatically schedule it.

Co-Owner

Komentarze: We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business. We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments. We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.!

Zalety:

Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.

Wady:

The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen. The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task. As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.

“There is no failure. Only feedback.” – Robert Allen

Komentarze: The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy.

Zalety:

The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo!

Wady:

Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha.

Must have

Komentarze: Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

Zalety:

We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

Wady:

There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

Great Software, Continuous Improvements, Great Staff Support

Zalety:

I really like that Zenmaid has a very responsive team and they seem eager to offer updates at a client's request. I also like that Zenmaid is specifically tailored to the cleaning business industry and that they offer valuable support of the industry, in addition to providing a great software. Many of the top cleaning businesses use this software and there is so much online interaction. I tried Jobber for a short period of time and although it had similar features, they didn't have the same kind of ongoing support that is specific to the business. I love that Zenmaid is continuing to improve and add more reports. I like to analyze data company data in excel, and some of these reports make it much easier for me to analyze. I appreciate that that I am able to offer feedback easily and just recently I requested a report, and it was included by the team within a few days.

Wady:

Initially the program did not have a map however they are currently working on this. Also there weren't many reports that could be pulled from the database. I would love to be able to have more reports in the future, such as a calculation of drive time spent between the "clock in" and "clock out" time of client houses.

Life Changing

Komentarze: When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page! This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across. Thank you ZenMaid for changing my business and giving me my life back!

Zalety:

Its customization makes for ease of use

Wady:

The only con is that I didn't find it sooner.

Great program

Zalety:

I like that it is user friendly and the customer support team is very responsive.

Wady:

Really I just think the program needs more features. I switched to markate bc if the amount of features is has, and seems to be a very clean cut program so far.

Game Changing Software

Komentarze: 5 star experience. The team is diligent in responding to questions. They are a progressive company and I know they will continue to be innovative. I look forward to each new item they add to the software as it means more free time for me!!

Zalety:

Ease of use. Makes for clear communication with our team. Automations give me my time back!!!

Wady:

Lack of route density options ( glad a beta map feature is in the works ) that adding images to each clients homes is not an option... Yet :) The onboarding process initially

We have used ZenMaid for years.

Komentarze: The best. Customer service is excellent and gets back to you in a timely manner all the time.

Zalety:

It allowed us to use it as we grew. It’s easy to navigate.

Wady:

Not keeping track ( in the calendar) of past appointments for the employees that have left.

Life without Zenmaid is Insanity

Zalety:

Easy to use and navigate . I love the holiday cards we recently had the option to use

Wady:

Nothing that I could think of . They are always open to suggestions that serves the majority.

Great maid service business administration software

Komentarze: I'm happy with the software, it works for me

Zalety:

Easy to use on the back end and also on the mobile app

Wady:

They charge extra per text if we send messages to clients

Not worth the hype.

Komentarze: Overall It’s great for starting out, but the way the people they network with, and they themselves, operate has left a bad taste. It’s like a click funnel circle jerk.

Zalety:

It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better.

Wady:

I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved.

Has potential but isnt reaching it

Komentarze: I solved the problem of using multiple software's to keep track and book my clients while organizinf my staff in one spot. But its overly complicated to use, the mobile app sucks and certain features you would expect from a software of this calibre dont exist.

Zalety:

That it attempts to encompass all the things any cleaning company would need to run a streamlined, smooth operation. Also, the customer service is great. If you tell them theyre missing a feature you need they will do what they can to develop that feature.

Wady:

It never works!!! The mobile app version is HORRIBLE. Certain things you would expect from a software like this (like proper clocking in functionality and proper payroll calculations) never work properly, its overly complicated to use (deleting a clients appointment takes 4-5 steps) and from one day to the next you dont know whether or not you'll get a random error when entering information.

Happy ZenMaid User

Komentarze: Overall it's positive, it makes life easy for keep tracking of client appointments and providing schedules for my employees, I always recommend it to those looking for scheduling software.

Zalety:

Layout/design. Multiple options for viewing the schedule. Option for tasks. Billing capabilities. Reminders. OMW texts. E-mail templates. Fairly easy to use.

Wady:

It would be nice if the remember me function worked for desktops. And maybe a stay signed in option. Staying signed in on the website for mobile as well. (I don't tend to use the app much except when I want to quickly glance at the day's appts.) An option for photos would be really cool. An option for a 'clock in' and 'clock out', that has no correlation to appointments would be handy because I pay drive time and it's way easier to have them clock in at the start of the day, out for lunch, then back in, then out at the end of the day. I currently use Tsheets to do this.

Hard work made easy with ZenMaid software

Komentarze: Before starting my business I knew that I needed software to run things efficiently. Before I found ZenMaid, I have 3 other software and they all lacked in places in needed the most (organization). Needless to say, after the free trial and onboarding through ZenMaid, which was a plus, I've never looked for another software company since.

Zalety:

Customer service is the highest priority, always there in minutes to a answer any questions and they look for ways to improve there software by reaching to end user.

Wady:

Going on two years using the software and I don't have anything least to say about the software.

Scheduling and invoicing with one program

Komentarze: Any time there's any questions, Zenmaid is there to answer it. Not only will they answer your question, they offer to do a video walk through with you over video chat. It's amazing!

Zalety:

I love that I can do both scheduling and invoicing with the same software. It's super easy to use and customer service is AMAZING!

Wady:

My only dislike is the cost as it's quite pricey once converted to Canadian dollars. It may not be as much of a hit for a larger business but for a very small one it's pricey.