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Recenzje produktu: Smartsupp

4,6 (343)

Informacje o produkcie: Smartsupp

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Dowiedz się więcej na temat produktu: Smartsupp

Zalety:

I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.

Wady:

I was not able to discover the weak points of the app.

Oceny produktu: Smartsupp

Średni wynik

Łatwość użytkowania
4,8
Obsługa klienta
4,5
Funkcje
4,4
Warte swojej ceny
4,4

Prawdopodobieństwo polecenia

8,5/10

Smartsupp ma ogólną ocenę 4,6 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 343.

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Filtruj recenzje (343)

Danny
Danny
Poet w kraju: USA
Zweryfikowany użytkownik LinkedIn
Rozrywka, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

i approve of the ease of use of this app!

5,0 w zeszłym roku

Komentarze: excellent service! this app is awesome! the epitome of cool!

Zalety:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Wady:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Krystian
Manager w kraju: Polska
Produkcja kolejowa, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Rozważane rozwiązania alternatywne:

3 in 1 program - it's great if it's possible with you

5,0 5 lat temu

Komentarze: The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Zalety:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Wady:

Everything is fine and I have no objections to the program and its work.

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

Maros
Maros
IT Manager w kraju: Hiszpania
Zweryfikowany użytkownik LinkedIn
Żegluga, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Unreliable

3,0 4 lata temu

Komentarze: Great when it works
Constant uncommunicated changes to how stuff works

Zalety:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Wady:

Unreliable Rigid and hard to adjust behavior

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Fantastic live chat service

5,0 3 lata temu

Komentarze: We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Zalety:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Wady:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Odpowiedź sprzedawcy: Smartsupp

3 lata temu

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at [email protected]. We'll be happy to hear from you. Have a great day!

Beauty
CEO w kraju: Ghana
Odzież i moda, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Glad I found Smartsupp. I love it

4,0 3 lata temu

Komentarze: I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Zalety:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Wady:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

German
CEO w kraju: Argentyna
Sprzęt komputerowy, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

My Review

5,0 5 lat temu

Komentarze: It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Zalety:

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Wady:

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

ángel
marketing director w kraju: Meksyk
Meblarstwo, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great tool but difficult to measure

5,0 w zeszłym roku

Komentarze: I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Zalety:

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Wady:

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Ondrej
Manager w kraju: Słowacja
Sprzęt medyczny, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Very useful for reporting and analytics, overall great experience when compared to competition

5,0 3 lata temu

Komentarze: I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Zalety:

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Wady:

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

luis
Director General w kraju: Meksyk
Architektura i planowanie, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Has potential

4,0 3 lata temu

Komentarze: It seems easy for the users to use, with some more features would bee greath.

Zalety:

Been able to email if user abandones the chat session helps to give a better service.

Wady:

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Well done live chat

5,0 5 lat temu

Komentarze: The live chat helps customers to buy services on our websites. It has all features that we need.

Zalety:

Easy to use, nice design, enough features and no downtimes.

Wady:

Just the visitors referrer links could be more informative.

Francisco
manager w kraju: Salwador
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Need to improve when clients are online

5,0 5 lat temu

Zalety:

Easy to use, I love the app, multy language

Wady:

We have lost conversations beacuse the sistem does not inform well what a cliente is there. I have to activate the app on my phone and then I am informed when a client is there. There is no warning for the client that in a few moment we will help them, so they leave in less than 2 minutes. The sound warning is no good, since we ue computers that dont have speaker. we need something that poo up or flashes so we can see tehre is a client there.

Odpowiedź sprzedawcy: Smartsupp

4 lata temu

Hi, Francisco, thank you for your review, we really appreciate it. There might be a few reasons why you don't get the desktop notifications when a visitor writes you. Try looking in our manual on how to enable desktop notifications here https://www.smartsupp.com/help/desktop-notifications/. Otherwise, feel free to ask us for help at [email protected] Your Smartsupp team

Patrik
CEO w kraju: Słowacja
Internet, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Smartsupp review

5,0 2 lata temu

Komentarze: I started using Smartsupp live chat a few years ago, when I tried it on my first e-shop. I've been using the free version all along and it's been perfectly adequate for my needs. Since then, I regularly recommend smartsupp's live chat to my clients for their e-shops. I always get nothing but good feedback on this service.

Zalety:

Free version foreverFast web deploymentNice graphic processingChatbot, offline messages and more optionsEasy to use even for ordinary peopleDifferent color chat options

Wady:

While using it, I didn't find anything that I didn't like about the smartsupp service.

Sourav
Senior System Administrator w kraju: Indie
Technologia i usługi informacyjne, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Review of Smartsupp

5,0 w zeszłym roku

Komentarze: It's good as per their cost.

Zalety:

It is very easy to implement, deploy and invite agents. UI is very transparent and clear, response time is very nice to have.

Wady:

There nothing as such deeply dislike I do have, but in terms some features is missing Like, Topics, Automation and Group these are to be there to fully utilize that

Maurice
Sales w kraju: Holandia
Sprzedaż hurtowa, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Works very good and never had any problems with it

5,0 5 lat temu

Komentarze: As a B2B wholesale company we have a lot of customers who have questions while browsing about products, sales conditions, delivery times etc.

Zalety:

very easy to work with reasonable pricing

Wady:

there were no cons what so ever, i have to fill this form....

Petr
Businessman w kraju: Czechy
Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

good experience

4,0 5 lat temu

Zalety:

This program is very simple to navigate.

Wady:

Chat is online after signing out. This can create a negative impression for customers

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Hey Petr, thanks a lot for your review. You can set "Office hours" in your account which means Smartsupp will appear online only in this time period. If any agent remains online after office hours, the chatbox on your website will switch to offline mode regardless. So you don't need to worry about signing out on time. www.smartsupp.com/help/office-hours/ Best, Patrik

Sebastian
owner, manager w kraju: USA
Sprzedaż detaliczna, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

You can’t afford not to have it !

5,0 5 lat temu

Komentarze: Very glad to have it installed on my websites I think it’s a must have tool for every on line business.

Zalety:

I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.

Wady:

It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Hello, Sebastien, many thanks for your feedback! We are really pleased we can help you with all of your businesses. Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign. Best regards,

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great Instant Messaging Tool for Customer Suport

4,0 w zeszłym roku

Komentarze: Our relationship with our users has been iproved with the implementation of Smartsupp on our website.

Zalety:

It's an incredible tool for handling customer support. The interface is simple and clean and the learning curve is incredibly friendly.

Wady:

On the mobile app, chats seem to take a long time to load, making the immediacy of a response, practically null.

Clarke
Desktop Support Analyst w kraju: Izrael
Rolnictwo, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Smartsupp: Real-time Live Chat Program

4,0 5 miesięcy temu

Zalety:

It is way too rapid and easy to communicate with customers via live chat with Smartsupp.

Wady:

Lack of offline access is the only slight issue that the vendor should fix.

Anca
General Manager w kraju: Rumunia
Odzież i moda, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Excellent

5,0 w zeszłym roku

Komentarze: centralised communication

Zalety:

I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site

Wady:

I cannot integrate different sites that are part of our business / different domains

Valentina
Owner w kraju: Holandia
Kosmetyki, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great customer experience tool

4,0 5 lat temu

Komentarze: Fast and realiable customer communications tool with very handy capture of customer behavior on our website.

Zalety:

Smartsupp helps us, as online beauty salon, to get in touch with (potential) customers and provide exceptional customer experience.

Wady:

Mobile app was outdated, but is now working better. Notifications used not to work in Safari browser.

Peter
Director w kraju: Słowacja
Żegluga, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

satisfied, fulfilled expectations

5,0 5 lat temu

Komentarze: good benefit, many extra orders

Zalety:

set automatic chat program start on and off (time)

Wady:

need to have 2 tabs open in your browser

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Hello, Peter, thank you for your review! We are glad we are fulfilling your expectations. If you are working from two different tabs, because you use Smartsupp on two different websites and it is bothering you, you can put both websites under one account and work from one dashboard. Our support team will be happy to show you how to do it, just write us at [email protected] All the best, Michaela

Hynek
Technical support w kraju: Czechy
Zdrowie, wellness i fitness, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Praise for your customer support service and especially the teammate [SENSITIVE CONTENT HIDDEN]

4,0 5 lat temu

Komentarze: I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better. I hope she will be awarded for this

Zalety:

I love how simple your engine is for the customers and also for me as an user of it.

Wady:

I have not found any weak parts at this moment. If I was not able to find something I have received the perfect help from your customer support.

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Thank you very much for your review! The fact that you are so satisfied with us makes us even more motivated. We take pride in our customer support and appreciate every member of the team. We forwarded your praise to Anna and it made her very happy.

kanun
CEO w kraju: Macedonia Północna
Drukowanie, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Best live chat

5,0 w zeszłym roku

Komentarze: I can chat to a customer, I can let the chatbot do its job for timezone changes and mostly I can look where has the user navigated through video

Zalety:

The video recordings are inevitable for any company. If you haven't tried it you don't know how much you are missing this feature

Wady:

Well, really not much because the most neccesary options are already included

Patrick
Besitzer w kraju: Szwajcaria
Dobra konsumpcyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

recommendable live chat at high price

5,0 w zeszłym roku

Zalety:

- easy integration- reliable- functionality is great

Wady:

- price for standart version for small enterprise. free chat is not nice to use.

Andrea
CEO w kraju: Czechy
Linie lotnicze/lotnictwo, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Satisfaction

5,0 5 lat temu

Zalety:

user friendly, quick support, upgrading fluently

Wady:

no exports to xls/csv to collect chating client e-mails

Odpowiedź sprzedawcy: Smartsupp

5 lat temu

Hi Andrea, thanks for your positive review. You will be able to export conversations to CSV in our new - seamless messaging - version. The estimated release time is in October/November. You can read more about the new Smartsupp version in our latest blog post. www.smartsupp.com/blog/smartsupp-integrating-facebook-messenger-e-mail-soon/ Take care, Patrik