--- description: Dowiedz się wszystkiego na temat Smartsupp od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsupp – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [Smartsupp](/software/136251/smartsupp-live-chat) # Smartsupp Canonical: https://www.capterra.pl/software/136251/smartsupp-live-chat Page: 1 / 15\ Dalej: [Next page](https://www.capterra.pl/software/136251/smartsupp-live-chat?page=2) > Smartsupp to bezpłatny czat na żywo z nagraniami wideo stworzonymi dla Twojej strony internetowej. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Smartsupp? Smartsupp to popularny czat na żywo dla przedsiębiorstw e-commerce oraz małych i średnich firm. Rozpocznij osobistą rozmowę z gośćmi i zmień ich w zadowolonych klientów. \<3 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 343 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Smartsupp - **Location**: Brno, Czechy - **Founded**: 2013 ## Commercial Context - **Cena początkowa**: 17,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, czeski, duński, francuski, hiszpański, niderlandzki, niemiecki, polski, rosyjski, węgierski, włoski - **Available Countries**: Albania, Andora, Australia, Austria, Belgia, Białoruś, Bośnia i Hercegowina, Brazylia, Bułgaria, Chiny, Chorwacja, Cypr, Czarnogóra, Czechy, Dania, Estonia, Finlandia, Francja, Gibraltar, Grecja and 41 more ## Funkcje - AI Copilot - Alerts/Escalation - Ankiety i informacje zwrotne - Autoresponders - Baza danych klientów - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Geotargetowanie - Historia klienta - Inteligencja konwersacyjna - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Kwalifikacja leadów - Projektowanie bez kodu - Przelewy/Routing - Przetwarzanie języka naturalnego - Raportowanie i statystyki - Raportowanie/analityka - Third-Party Integrations - Transkrypty/historia czatu - Uczenie maszynowe/SI - Wielojęzyczny - Wsparcie klienta - Wstępnie skonfigurowany Bot - Zarządzanie bazami wiedzy - Zarządzanie kolejkowaniem - Zautomatyzowane odpowiedzi - Zautomatyzowany routing - Śledzenie interakcji ## Integrations (21 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... and 6 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Czat ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/32315/customer-support/software) - [Chatboty](https://www.capterra.pl/directory/32448/chatbot/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) ## Rozwiązania alternatywne 1. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4074 reviews) 4. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Sprinklr](https://www.capterra.pl/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) ## Recenzje ### "i approve of the ease of use of this app\!" — 5.0/5 > **Danny** | *7 czerwca 2023* | Rozrywka | Recommendation rating: 10.0/10 > > **Zalety**: the ease of implementation\! the way this app is so awesome in design and scope\! it trumps all competition in it's attempts to satisfy every need and want\! > > **Wady**: the free plan was too limited\! i wish i had the funds to make smatsupp free for everyone\! i would single handedly pay millions if i had it. to gift anyone full access, forever\! > > excellent service\! this app is awesome\! the epitome of cool\! ----- ### "Fantastic live chat service" — 5.0/5 > **Zweryfikowany recenzent** | *23 września 2021* | Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw | Recommendation rating: 9.0/10 > > **Zalety**: Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great\! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc. > > **Wady**: Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support. > > We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites. ----- ### "Got to exspensive" — 3.0/5 > **Stephan** | *18 kwietnia 2023* | Rybołówstwo | Recommendation rating: 1.0/10 > > **Zalety**: I like that you can close a sale on the go mobile > > **Wady**: When i started it was 15 dollars now it is almost double making it very unafforable for most south africans. > > We are solving communication issues ----- ### "Good software, but the pricing structure does not always apply to us" — 5.0/5 > **Marc** | *6 marca 2023* | Dobra konsumpcyjne | Recommendation rating: 9.0/10 > > **Zalety**: Pretty simple to use. You get the necessary steps quickly. > > **Wady**: A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS > > We are happy the way it works.. Not much to complain ----- ### "3 in 1 program - it's great if it's possible with you" — 5.0/5 > **Krystian** | *8 września 2019* | Produkcja kolejowa | Recommendation rating: 10.0/10 > > **Zalety**: I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying. > > **Wady**: Everything is fine and I have no objections to the program and its work. > > The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ?? ----- Page: 1 / 15\ Dalej: [Next page](https://www.capterra.pl/software/136251/smartsupp-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/136251/smartsupp-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data