Recenzje produktu: ABC Glofox

First steps into new business made easier with GloFox

Komentarze: Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Zalety:

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Wady:

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Great Support - Easy Interface - Great Product!

Komentarze: Overall experience: I am very happy. The user interface is very easy to use, which is important when on-boarding new staff.
Account managers are keen on feedback on improvements, with Glofox constantly releasing new system/feature updates, which shows that our feedback has not gone unheard.

Zalety:

Had a great on-boarding experience feeling supported throughout the entire process.[sensitive content hidden], my account manager, was helpful, insightful and provided great tips on how to use the system and get the most out of it. His patience and customer service are greatly appreciated! A+++

Wady:

Certain feature/system limitations that are lacking which would make life easier. Hopefully they are in the development pipeline.

6 Months waiting for a fix re: scheduling issues

Komentarze: I started a new spa and infrared Hot Yoga business in July 2024. The sales team tells you everything you want to hear boasting support, ease and profitability. My onboarding rep was not knowledgeable and frequently responded to my questions with “I’ll find out” and then to never provide a straight answer- for this I didn’t complain just muddled through to get open in time. Then out of the blue, I was given a new rep who after I shared my concerns, apologized for the inconvenience but did no better besides offering up excuses why the answers are hard to come by. The leading answer was due to the people who build this app are located in Ireland and the time change provides difficulty for getting answers timely. That’s a Glo fox issue not the problem of the business people trusting the company we are paying to do the job. I was sold at the start about the pre-sales ability within the system. Odd that the salesmen could speak so highly about it but the on-boarders didn’t have a clue how to make that happen. I paid for several months before opening in hopes to have a solidified app to open my new business with and to conduct pre-sales to provide a huge opening month. This did not occur! I should have backed out prior to opening but I’m always leaning toward hopefulness. A few months go by clients do love the app and it does keep track of my unlimited clients packages which is very nice and yes even easy for yogis and spa clients. October arrived and I’m not sure if the app had an update or what occurred but all the sudden without any change to the schedule/availability on my end and (in fact the back end shows my correct hours), clients can all the sudden book appointments well into the night all the way to 2 am. I have had to call several clients to reschedule which doesn’t look good on a new business. I reported it right away in October. Multiple reports through multiple reps even the sales rep who sold me the package. No one has been able to fix this creating more desk work for me which is why I went with Glo fox in the first place to reduce my desk time. Finally in December I was connected with a rep I can reach out to for follow up regarding my concerns with the scheduling/availability times. Even after she heard my concerns no one has been able to fix the issue. She was able to provide me with a very tiny discount for the month of January and February. I followed up today and she does respond within the same day thankfully, but the answer is completely unacceptable. Her response:
“The fix is still in the works by our engineering team. I currently do not have an exact ETA, but it is prioritized for this quarter.“
The quarter ends in March, that is 6 months of non answers and no fixes and last week a new issue has arrived. I can no longer adjust the price at check out. I haven’t heard any response on this new thing that is happening.
I’m posting to help people make better choices- read reviews don’t make the mistake I did by attempting to stay hopeful.

Zalety:

The app is great for the clients and not having other business advertising to my clients on my businesses app.

Wady:

Customer service is terrible. 6 months asking for assistance. Misrepresentation at sales level.

Would not recommend - poor customer support and too expensive.

Komentarze: Customer support has been poor at best. I've been trying to cancel my subscription as a gym and studio owner, and it took a month before I received a confirmation about cancelling my membership. Despite multiple emails, calls, and submitted tickets. Since then, I've ben trying to get my data migrated to a new system and am once again begin ghosted. I do not recommend ABC Glofox.

Zalety:

Not much. ABC Glofox has very little I would say is a pro.

Wady:

1. Reporting is not robust enough and when I've asked for my own data, I'm met with roadblocks. 2. Glofox doesn't allow for gift cards. 3. Price increases that do not correlate with improved functionality or support. 4. Bulky marketing suite. 5. Lead-Client functionality does not capture our business model well enough and I can't adjust it. 6. Cancellation process has been arduous.

Efficient booking system!

Komentarze: theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system.

Zalety:

Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful!

Wady:

The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password.

Happy with Glofox so far!

Komentarze: From [sensitive content hidden] in sales to [sensitive content hidden] in onboarding, I felt very supported with Glofox

Zalety:

Customer service was readily available and went above & beyond to support my needs and the development of my app and software.

Wady:

I see some negative reviews online however, I've yet to run into any cons with Glofox.

Glofox - Lou Costello Sportsman Club Boxing Gym

Komentarze: Excellent experience. Efficient setup. Was able to up and running in about 2 weeks.

Zalety:

Setup was easy and intuitive. Working with [sensitive content hidden] was a pleasure.

Wady:

None to mention. Product / application worked as expected.

General Manager

Komentarze: Staff was very knowledgeable and [sensitive content hidden] was great to work with. She did a fantastic job.

Zalety:

It is easy to use, simple system, reporting was a breeze.

Wady:

There isn't anything that I don't like so far.

Really bad

Zalety:

It’s easy to use, that’s pretty much it.

Wady:

Where do I start? Everything…from the setup…to dealing with their employees and their schedules, the errors that it has regarding payments and modifying a class, the bad integration with websites, when you cancel they play like you didn’t follow their steps…seriously explore more options before you get into this mess of an app

Very good and supportive

Zalety:

[sensitive content hidden] was always so responsive and supportive. He's a great asset to your team.

Wady:

SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation.

great service by [sensitive content hidden]

Komentarze: I have just done the sales call & everything was explained so well y [sensitive content hidden] , he made sure I understood what was involved & was very friendly

Zalety:

Everything I needed was included and more

Wady:

I have not fully seen the system to dislike anything

So far so good

Komentarze: Great experience as a new user, looking forward to onboarding

Zalety:

The ability to send and receive emails as well as the ability to do marketing work flows

Wady:

Too new user to tell but hopefully none

Fitcode

Komentarze: Overall good a lot of hiccups but will still need to work them out. Too early to know

Zalety:

Most functions have what I need to run the business

Wady:

The payment processing time and GoCardless integration

Great gym management software

Komentarze: I would like to mention Colm Jones, I have been in touch with him several times and his service is just out of this world to meet my needs.

Zalety:

Ease of setup Great app for clients Having your own app

Wady:

Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!!

Putting off Potential Clients

Komentarze: Appalling. This system is actively turning away potential clients of mine during what should be my busiest time of year.

Zalety:

Easy to see leads, bookings and revenue.

Wady:

The first interaction customers have with Glofox is very off-putting for them. It is very awkward and rather than giving suitable direction it tells potential clients that they are "Inelligible" to attend classes, which kills off the relationship before they have paid for a class or turned up

Glofox Review

Komentarze: Really good overall. Its made my life so much easier from an organizational point of view and a professional point of view. My clients really love being able to book into their classes themselves and cancel within the time frame if they need to.[sensitive content hidden] was my go to person to help me get set up and she was so so helpful and was straight back to me if I ever had any difficulty so she was fantastic to have as there were times that I had trouble figuring things out and she was so helpful.

Zalety:

I like the convenience of the app. It saves me so much time in relation to booking appointments and I love that it facilitates pre pay options so I am assured that I will get paid for a booking.

Wady:

I would like to be able to do more with the app, eg add class credits to someone's account or add a new class time as this can only be done through the desktop computer.

[sensitive content hidden] is Awesome!

Komentarze: Overall, it's been a good experience because of [sensitive content hidden]. I also really like [sensitive content hidden]

Zalety:

I love working with [sensitive content hidden]. He's responsive, patient and kind.

Wady:

Some of the after-hours customer service reps are subpar. There are a few features of the app (specifically around the Kisi integration) that need some improvements.

Excellent service

Komentarze: Excellent service, Great software and support provided

Zalety:

Great software easy to understand for our staff, All reports available before requested.

Wady:

Service & Support offered by Oisin & Rodrigo

Callum ONeill

Zalety:

Automated emails, easy booking system, easy onboarding with [sensitive content hidden]

Wady:

Cannot operate easily from phone or ipad

Awesome people

Zalety:

Their values and the way they treat me.

Wady:

That I couldn’t continue because of my personal situation

Glofox experience

Komentarze: Experience with Glofox has been pleasant.

Zalety:

[sensitive content hidden] was very helpful and patient. She took time to walk through the steps.

Wady:

There are so many steps and videos to go through.

Great experience and knowledgeable staff

Zalety:

Staff have provided a lot of support and are very knowledgeable about the program. They are attentive and have provided a great experience. We had onboarding specialist [sensitive content hidden]

Wady:

We have not had a negative experience yet.

Maximize Your Gym's Potential with Gloflox's Integrated Management Platform

Komentarze: My experience to Gloflox as a pharmaceutical product development and research intern was minimal because it had little to do with my line of work. But I was able to see how fitness-related firms used Gloflox in their daily operations. The software's class scheduling and membership administration functions were crucial in optimizing the gym's operations. The reporting features of Gloflox helped with data-driven decision-making by offering insightful information about member engagement and attendance trends. Despite the fact that my experience with Gloflox was purely observational, it showed how well the program can handle gyms.

Zalety:

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

Wady:

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

Great Customer Service!

Komentarze: I have had problems around scheduling, double-booking and always being on the clock .

Zalety:

Customer Service is amazing. The dashboard is very easy to use and pretty intuitive.

Wady:

I haven't found anything yet. I am hoping that I can translate it into French.

Good experience

Komentarze: Very good experience

Zalety:

The fact that it’s easy to use for both staff and members

Wady:

That’s you can’t put your own pictures on the standard app