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w wyborze lepszego oprogramowania
Informacje o produkcie: Tidio
Tidio to platforma obsługi klienta, która łączy czat na żywo i chatboty w celu zwiększenia zadowolenia klientów i generowania większej sprzedaży.
The integration was as easy as possible. The interface is intuitive and simple to navigate.
Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.
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Filtruj recenzje (463)

A Catalyst for AI-driven Customer Service and Support.
Komentarze: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.
Zalety:
It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.
Wady:
Tidio provides excellent customer support and services hence I have nothing to complain about.
My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.
Komentarze: Tidio streamlines and automates customer service operations in real-time.
Zalety:
With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.
Wady:
I haven't experienced any drawbacks with Tidio since it suits best my needs.
Live chat handy low cost tool for sme’s
Komentarze: 8 out of 10 considering it’s price point
Zalety:
The free model, the option to set up automated flows
Wady:
Complex set up on Logier flow sequencing
A Comprehensive Help Desk,Customer Service and Chatbot Tool.
Komentarze: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.
Zalety:
Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.
Wady:
I haven't encountered any drawback with Tidio because it meets our customer services needs.
The Tideo Chat Experience
Komentarze: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.
Zalety:
It helped me to communicate with my customers when I wasn't able to be online.
Wady:
It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.
Tidio is smart in customer support
Komentarze: Helps me respond to customers who contact us with questions
Zalety:
Easy to install on any website even when you do not have technical knowledge by using the html code snippets
Wady:
Pricing to remove branding is still too expensive

A very stable and complete chat platform
Zalety:
It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.
Wady:
Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.
Easy and faster in resolving issues
Komentarze: I use the tool to offer chat on my personal smaller website
Zalety:
The interface and Lyro AI solves questions faster and accurately
Wady:
Pricing of the solution as the tool is too expensive to use
Cheap live chat software
Komentarze: I use Tidio on a small scale to respond to customer's questions through live chat
Zalety:
AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier
Wady:
Sometimes the notification would failt to pop up making me miss chats in real time

Intuitive Live Chat Agent
Komentarze: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.
Zalety:
Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.
Wady:
There is no phone support. In most cases its vital to have a support representative available to answer any questions.
Tidio for eCommerce
Komentarze: So far so good. Don't have any complaints.
Zalety:
A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.
Wady:
There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l
Live chat which matters
Komentarze: We use the Tidio as in house communication tools with clients across our websites
Zalety:
Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses
Wady:
The mobile application does not sync well with the desktop application for notifications
support 24/7
Zalety:
customer support is very super to extent of reponding at any time
Wady:
slowly on loading hence needs some update for the best experience
Good live chat tool
Zalety:
Software has a good interface for chatting with clients in the application
Wady:
Pricing is expensive to use per month per user
Nice software
Zalety:
Online chat is great. I can see visitors.
Wady:
member seat charge is a little expensive
Tidio simplifies my working remotely
Komentarze: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time
Zalety:
Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool
Wady:
The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery
Best customer chat app
Komentarze: Tidio is helping my company to make client prospection very easy.
Zalety:
This software is very easy to use. At the same time, it's features at so complete.
Wady:
At my point of view this Tidio is full features. Nice
The cheapest and reliable chat bot
Komentarze: It was good, i like the platfrom
Zalety:
Cheap and reliableNo downtimeGood customer support
Wady:
Very few chat limit for a standard package
Tidio Chat Testing Review
Komentarze: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.
Zalety:
Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.
Wady:
The only thing i dislike is of its price it sometimes feels high-paid software.
best live chat alternative
Zalety:
Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic
Wady:
The software does not have the ticketing system and knowledgebase
Outdoormix Festival review
Komentarze: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.
Zalety:
The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.
Wady:
The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.
Potential customers be aware of Tidio's no-refund policy before you purchase the product
Komentarze: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!
Zalety:
The widget and chat console have a sleek and straightforward design.
Wady:
If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.
Good System with much potential
Komentarze: Tidio is a great system, that allows good function in the free version. the paid-version are a little bit expensiv (i am only in the process of setting up a company and money is ... :) )
Zalety:
I like all contact forms in one place. Facebook, Instagram, Mail, Chat and the history of recurring visitors
Wady:
In the ticketsystem i need the ticketnumber in the auto-mail subject and mybe in the message-text too. a user defiend subject where also fine, and placeholder for example ticketnumber, date-time, name.
Great tool
Zalety:
Love that I can provide another way for our audience to contact us with questions.
Wady:
I find it quite difficult to map out and set up to get the conversations I want out of it.
Tidio Is the amazing live chat system I ever seen..
Komentarze: I have got an extremely good experience with Tidio.. first I like their chat style.. just wow.
Zalety:
I like this software much more because this software full fill my all requirement..
Wady:
their all service is good. I did not find any low facality