Od 18 lat pomagamy firmom
w wyborze lepszego oprogramowania

Recenzje produktu: Tidio

4,7 (463)

Informacje o produkcie: Tidio

Tidio to platforma obsługi klienta, która łączy czat na żywo i chatboty w celu zwiększenia zadowolenia klientów i generowania większej sprzedaży.

Dowiedz się więcej na temat produktu: Tidio

Zalety:

The integration was as easy as possible. The interface is intuitive and simple to navigate.

Wady:

Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.

Oceny produktu: Tidio

Średni wynik

Łatwość użytkowania
4,6
Obsługa klienta
4,6
Funkcje
4,6
Warte swojej ceny
4,5

Prawdopodobieństwo polecenia

8,8/ 10

Tidio ma ogólną ocenę 4,7 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 463.

Czy używałeś już produktu: Tidio?

Dziel się swoimi doświadczeniami z innymi nabywcami oprogramowania.

Filtruj recenzje (463)

Sydney
Sydney
Information Technology Engineer w kraju: USA
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 10 000+
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

A Catalyst for AI-driven Customer Service and Support.

5,0 4 miesiące temu

Komentarze: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Zalety:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Wady:

Tidio provides excellent customer support and services hence I have nothing to complain about.

Dan
ICT Support Technician w kraju: USA
Technologia i usługi informacyjne, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

5,0 9 miesięcy temu

Komentarze: Tidio streamlines and automates customer service operations in real-time.

Zalety:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Wady:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

Hannah
Consult w kraju: Wlk. Bryt.
Marketing i reklama, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Live chat handy low cost tool for sme’s

3,0 w zeszłym roku

Komentarze: 8 out of 10 considering it’s price point

Zalety:

The free model, the option to set up automated flows

Wady:

Complex set up on Logier flow sequencing

Joseph
Information Technology Specialist w kraju: USA
Budownictwo, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

A Comprehensive Help Desk,Customer Service and Chatbot Tool.

5,0 9 miesięcy temu

Komentarze: Tidio increases out customers satisfaction.Again, Tidio automates and streamlines customer services operations.

Zalety:

Tidio offers excellent customer support with live chat.It is AI Chatbot feature to respond quickly to our customers queries.It is simple to communicate and engage with our customers via live chats.Tidio also offers help desk services.

Wady:

I haven't encountered any drawback with Tidio because it meets our customer services needs.

Margaret
Owner w kraju: USA
E-Learning, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

The Tideo Chat Experience

4,0 5 miesięcy temu

Komentarze: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Zalety:

It helped me to communicate with my customers when I wasn't able to be online.

Wady:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Lydia
Teacher w kraju: Uganda
Sprzedaż detaliczna, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Tidio is smart in customer support

5,0 6 miesięcy temu

Komentarze: Helps me respond to customers who contact us with questions

Zalety:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Wady:

Pricing to remove branding is still too expensive

Pedro
Pedro
CEO w kraju: Portugalia
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

A very stable and complete chat platform

5,0 w zeszłym roku

Zalety:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Wady:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Tigaiza
Research Assistant w kraju: Uganda
Badania, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Easy and faster in resolving issues

5,0 6 miesięcy temu

Komentarze: I use the tool to offer chat on my personal smaller website

Zalety:

The interface and Lyro AI solves questions faster and accurately

Wady:

Pricing of the solution as the tool is too expensive to use

Bahat
Web developer w kraju: Uganda
Oprogramowanie komputerowe, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Cheap live chat software

5,0 6 miesięcy temu

Komentarze: I use Tidio on a small scale to respond to customer's questions through live chat

Zalety:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Wady:

Sometimes the notification would failt to pop up making me miss chats in real time

Keith
Keith
Manager w kraju: USA
Zweryfikowany użytkownik LinkedIn
Usługi finansowe, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Intuitive Live Chat Agent

5,0 2 lata temu

Komentarze: I was searching for a software like this for quite a while. I can connect the chatbot feature on my Shopify website by entering a html code. It is very functional. I have converted many sales using this Chatbot.

Zalety:

Tidio Chat is a virtual-based chat solution, which manage all your customer inquiries and other messages all in one place.

Wady:

There is no phone support. In most cases its vital to have a support representative available to answer any questions.

Daniel
Director w kraju: Wlk. Bryt.
Papier i produkty leśne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Tidio for eCommerce

5,0 2 lata temu

Komentarze: So far so good. Don't have any complaints.

Zalety:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Wady:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Catherine Tulina
Country Director w kraju: Uganda
Transport/ciężarówki/rolnictwo, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Live chat which matters

5,0 2 lata temu

Komentarze: We use the Tidio as in house communication tools with clients across our websites

Zalety:

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

Wady:

The mobile application does not sync well with the desktop application for notifications

viv
chief people officer w kraju: Uganda
Odzież i moda, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

support 24/7

5,0 2 lata temu

Zalety:

customer support is very super to extent of reponding at any time

Wady:

slowly on loading hence needs some update for the best experience

Abel
software engineer w kraju: USA
Księgowość, Pracownicy: 10 000+
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Good live chat tool

5,0 w zeszłym roku

Zalety:

Software has a good interface for chatting with clients in the application

Wady:

Pricing is expensive to use per month per user

Erica
Marketer w kraju: USA
Maszyny, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Nice software

5,0 2 lata temu

Zalety:

Online chat is great. I can see visitors.

Wady:

member seat charge is a little expensive

Kenneth
Communication Professional w kraju: Uganda
Środki masowego przekazu, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Tidio simplifies my working remotely

5,0 2 lata temu

Komentarze: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Zalety:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Wady:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

Sèmassa
Chief marketing and strategy w kraju: Benin
Nieruchomości, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Best customer chat app

5,0 2 lata temu

Komentarze: Tidio is helping my company to make client prospection very easy.

Zalety:

This software is very easy to use. At the same time, it's features at so complete.

Wady:

At my point of view this Tidio is full features. Nice

Tardzenyuy
Research consultant w kraju: Kamerun
Zarządzanie edukacją, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

The cheapest and reliable chat bot

5,0 2 lata temu

Komentarze: It was good, i like the platfrom

Zalety:

Cheap and reliableNo downtimeGood customer support

Wady:

Very few chat limit for a standard package

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Produkcja elektryczna/elektroniczna, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Tidio Chat Testing Review

4,0 2 lata temu

Komentarze: Overall Tidio is one of the finalist tools we shortlisted to go ahead, but it lost in a few specs and prices. if you want a free chat tool for your website you can go with it and for getting extra features and support you can upgrade.

Zalety:

Easy to set up is the best part I liked with Tidio, 2nd its chat prompt, and 3rd is its chat widget look.

Wady:

The only thing i dislike is of its price it sometimes feels high-paid software.

Kutosi Ivan
software engineer w kraju: Uganda
Oprogramowanie komputerowe, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

best live chat alternative

5,0 2 lata temu

Zalety:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Wady:

The software does not have the ticketing system and knowledgebase

Ugo
Directeur w kraju: Francja
Obsługa imprez, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Outdoormix Festival review

4,0 2 lata temu

Komentarze: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Zalety:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Wady:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Enrique
Owner w kraju: Kanada
Wypoczynek, podróże i turystyka, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Potential customers be aware of Tidio's no-refund policy before you purchase the product

1,0 2 lata temu

Komentarze: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Zalety:

The widget and chat console have a sleek and straightforward design.

Wady:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Patrick
Inhaber bei VOIPsonic w kraju: Austria
Technologia i usługi informacyjne, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Good System with much potential

5,0 2 lata temu

Komentarze: Tidio is a great system, that allows good function in the free version. the paid-version are a little bit expensiv (i am only in the process of setting up a company and money is ... :) )

Zalety:

I like all contact forms in one place. Facebook, Instagram, Mail, Chat and the history of recurring visitors

Wady:

In the ticketsystem i need the ticketnumber in the auto-mail subject and mybe in the message-text too. a user defiend subject where also fine, and placeholder for example ticketnumber, date-time, name.

Scarlet
Marketing Manager w kraju: Nowa Zelandia
Kadry, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great tool

5,0 2 lata temu

Zalety:

Love that I can provide another way for our audience to contact us with questions.

Wady:

I find it quite difficult to map out and set up to get the conversations I want out of it.

Mosarrof
CTO w kraju: Bangladesz
Marketing i reklama, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Tidio Is the amazing live chat system I ever seen..

5,0 2 lata temu

Komentarze: I have got an extremely good experience with Tidio.. first I like their chat style.. just wow.

Zalety:

I like this software much more because this software full fill my all requirement..

Wady:

their all service is good. I did not find any low facality