--- description: Dowiedz się wszystkiego na temat Shelf od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shelf – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Narzędzia do zarządzania wiedzą](/directory/30094/knowledge-management/software) > [Shelf](/software/146524/shelf) # Shelf Canonical: https://www.capterra.pl/software/146524/shelf Page: 1 / 6\ Dalej: [Next page](https://www.capterra.pl/software/146524/shelf?page=2) > Shelf to platforma pierwszej wiedzy SI, która pomaga firmom konkurować z szybkimi odpowiedziami na pytania klientów i pracowników. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Shelf? Nowoczesne firmy, w których pracownicy potrzebują natychmiastowych odpowiedzi na swoje pytania. Zwiększ wydajność i dokładność interakcji z pracownikami, zmniejsz koszty i szybciej wdrażaj pracowników dzięki platformie Shelf. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.8/5** | 106 Recenzje | | Łatwość użytkowania | 4.8/5 | Based on overall reviews | | Wsparcie klienta | 5.0/5 | Based on overall reviews | | Warte swojej ceny | 4.8/5 | Based on overall reviews | | Funkcje | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Shelf - **Location**: Stamford, USA - **Founded**: 2015 ## Commercial Context - **Cena początkowa**: 10,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski, hiszpański, niemiecki, rosyjski, ukraiński - **Available Countries**: Austria, Dania, Finlandia, Francja, Hiszpania, Holandia, Irlandia, Kanada, Niemcy, Norwegia, Stany Zjednoczone, Szwajcaria, Szwecja, Wielka Brytania, Włochy ## Funkcje - Ankiety i informacje zwrotne - Archiwizacja i przechowywanie - Biblioteka treści - Bot czatowy - Catalog Management - Discussions/Forums - Edycja tekstu - Edytor plików w formacie rich text - IVR - Importowanie/eksportowanie danych - Klasyfikacja dokumentów - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Kontrola wersji - Konwersja plików - Narzędzia do pracy zespołowej - Opcje publikacji treści - Portal samoobsługowy - Przechowywanie dokumentów - Przechwytywanie dokumentów - Pulpit - Raportowanie i statystyki - Raportowanie/analityka - Rozwiązanie CRM - Third-Party Integrations - Udostępnianie plików - Wielojęzyczny - Wyszukiwanie pełnotekstowe - Wyszukiwanie/filtrowanie - Zarządzanie SEO - Zarządzanie bazami wiedzy - Zarządzanie dokumentami - Zarządzanie informacją zwrotną - Zarządzanie przepływami pracy - Zarządzanie treścią - Zarządzanie użytkownikami - Zarządzanie wiedzą ## Integrations (23 total) - Box - CXone Mpower - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom ... and 8 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - Czat ## Category - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) ## Powiązane kategorie - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Programy do zarządzania dokumentami](https://www.capterra.pl/directory/30063/document-management/software) - [CMS (Systemy zarządzania treścią)](https://www.capterra.pl/directory/10007/content-management/software) - [Programy dla call center](https://www.capterra.pl/directory/30007/call-center/software) - [Rozwiązanie do dzielenia się wiedzą](https://www.capterra.pl/directory/32454/knowledge-base/software) ## Rozwiązania alternatywne 1. 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I'd definitely recommend it ----- ### "Excellent Knowledgebase Management Tool" — 5.0/5 > **Vincent** | *16 stycznia 2023* | Telekomunikacja | Recommendation rating: 9.0/10 > > **Zalety**: The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless. > > **Wady**: The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types. > > I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive. ----- ### "Shelf review" — 3.0/5 > **Andy** | *27 listopada 2023* | Produkcja żywności | Recommendation rating: 7.0/10 > > **Zalety**: Relationship with the team at Shelf. Support in implementation > > **Wady**: UX - really dislike the colour for some reason. > > Great partnership - worked well during implementation and continued support in set up ----- ### "Reduce Average Handling Time within your call center" — 5.0/5 > **Mark** | *27 listopada 2023* | Usługi finansowe | Recommendation rating: 9.0/10 > > **Zalety**: So far we've seen a 25 percent reduction in average handling time across the first three months of going live with Shelf. > > **Wady**: There are no cons currently and the product has been very well received. > > Excellent\! The product has been superb\! The initial Shelf Training and Shelf Academy has helped us greatly. The ongoing support is also very good. ----- ### "The Best Knowledge Base Software" — 5.0/5 > **Jared** | *12 listopada 2020* | Gościnność | Recommendation rating: 10.0/10 > > **Zalety**: One of the features of this product is its online\! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic\! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature. > > **Wady**: The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call. > > SHELF has been great\! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product. ----- Page: 1 / 6\ Dalej: [Next page](https://www.capterra.pl/software/146524/shelf?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/146524/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data