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Recenzje produktu: Award Force

4,8 (184)

Informacje o produkcie: Award Force

Oprogramowanie do zarządzania nagrodami dla jednych z wiodących organizatorów nagród, umożliwiające zarządzanie zgłoszeniami i ocenami w trybie online. Szybko, bezpiecznie i przyjemnie.

Dowiedz się więcej na temat produktu: Award Force

Zalety:

I would highly recommend this product especially as the customer service is better than anything I have ever experienced.

Wady:

A lot of features so sometimes risk of getting a bit lost because of the choice of features - but that is probably just because I don't use it on a very regular basis.

Oceny produktu: Award Force

Średni wynik

Łatwość użytkowania
4,5
Obsługa klienta
4,9
Funkcje
4,5
Warte swojej ceny
4,6

Prawdopodobieństwo polecenia

9,5/ 10

Award Force ma ogólną ocenę 4,8 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 184.

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Filtruj recenzje (184)

Valerie
Valerie
Partner w kraju: USA
Zweryfikowany użytkownik LinkedIn
Zarządzanie organizacjami non-profit, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great support, intuitive, submitters and judges love it!

5,0 4 lata temu

Komentarze: This company really gets the importance of support. When onboarding, it's easy to get overwhelmed, worried, stressed, and panicked. We did not experience any of that when onboarding with AF. Our rep was with us the entire way. Our millions of questions (and sometimes duplicate questions a week later) were happily answered, she listened and used our particular nomenclatures when responding. I also love the "sanity check" that is offered when a new program is added. Having someone review our program before we go live is invaluable.

Zalety:

I love that is is easy for our members and judges to use. That ease of use helps with them participating in the awards program in subsequent years.

Wady:

Nothing major comes to mind, but I have a couple of minor dislikes. I wish there was better sorting capabilities on the screen views. Not all columns can be sorted. Also, some times our I need to provide reports to our board that the system doesn't provide. Luckily I can download everything into excel and create my own "ad hoc reports when needed.

Torey
Controller w kraju: USA
Zarządzanie organizacjami non-profit, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

An Amazing Option for Project Management

5,0 4 lata temu

Zalety:

It's amazing! It looks great, the forward facing aspect has gotten many compliments. You can customize and tweak so much that you can make it work for almost anything! And the price is great! Customer service is very responsive and so helpful! They clearly know their stuff.

Wady:

-The built-in spreadsheet function is not great. -You can't have a submission from an anonymous source or without requiring a login. -If you want to have a lot of programs/ applications open at once, that tab view can get pretty cluttered and overwhelming. It would be nice if you could hide them by category or something.

Jerrica
Secretary w kraju: USA
Relacje z rządem, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Great Program!

3,0 4 lata temu

Zalety:

This program is very nice to have. Worth the money.

Wady:

It takes some time to catch on to this program.

Kristina
EAN Program Manager w kraju: USA
Księgowość, Pracownicy: 10 000+
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Award Force is superior software

5,0 2 lata temu

Komentarze: Very positive experience overall. Other award platforms I have seen are just pale copies of Award Force!

Zalety:

The software is super easy to use and adapt to your program's needs. The help features and videos are best in class, and the customer service agents are patient and knowledgeable! Super fast turn around times too!

Wady:

I wish there was more data around my applicants and submissions and the Full Report by Nomination type could be refined more.

Jeff
Director of Education w kraju: USA
Zarządzanie organizacjami non-profit, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A great fit for our contest

5,0 5 lat temu

Komentarze: Last year, we chose Award Force to replace a competitor that was going to raise its price by an unreasonable amount. A year later, I wish we had chosen Award Force sooner! Easy to use for administrators, contest entrants and contest judges. The price is very reasonable and we are excited to start up our contest using Award Force for the second year in a row. Customer support is outstanding.

Zalety:

1. Ease to implement and manage for administrators. 2. Ease of use for end users (contest entrants). 3. Great set of tools to set up and use the contest judging component.

Wady:

Just one thing. Wish the company could allow us to use our primary online payment vendor. We have an existing account for one that does work, but it'd be nice to consolidate and have just one product to deal with in terms of online payment. That said, Award Force has already listened to our concern and our request was forwarded on.

Christine
Innovation Consultant w kraju: USA
Zarządzanie organizacjami non-profit, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Value for Money, Infinite Customization, GREAT Customer Support

5,0 5 lat temu

Komentarze: We used AwardForce to run a two-round (semi-finalist + finalist) grant application process that required two different applications and two rounds of judging. AwardForce made the application and judging process easy, and customer support couldn't have been better.

Zalety:

I appreciated the level of customization that was possible, which makes this product flexible for different needs and even changes mid-stream. Perhaps the most valuable was the highly responsive and friendly customer support team via email or phone, which I leaned on frequently.

Wady:

The in-app reporting views are limited, so I ended up exporting data to Excel to do certain kinds of sorting, filtering, and other data analysis. Also, the process of assigning judges was cumbersome in my case (instead of set judging groups, we assigned different combinations of judges to different applications - which was a multi-step process).

Alexandra
Creator Engagement Associate w kraju: Kanada
Rozrywka, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Judging Tool with Outstanding Customer Service!

5,0 w zeszłym roku

Komentarze: Overall, our judging team LOVED AwardForce and we're looking forward to using it next year again!

Zalety:

We were incredibly excited to implement AwardForce as we needed something to revamp our judging processes. The customer service provided was phenomenal- truly the best my manager and I have ever had. Whenever you have a question, the team is there to support you. Our contest was quite complex and has been running without the help of the judging software for several years so we were thrilled to know AwardForce was there every step of the way to ensure our contest was successfully built out on their platform. Shoutout to Marco - a wonderful customer service rep on this team who met with us for our one-on-one support sessions!

Wady:

There were several things we would have liked to see on AwardForce, little "nice to haves" that would have made certain finicky parts of our contest operations a bit easier, that we were unable to make work with the current platform. Some examples include: - A way for judges to sort their assignments in VIP judging from highest to lowest score without needing to navigate to the leaderboard - Allowing commenting at every judging phase, including PASS/FAIL rounds - Having YES/NO dropdown fields instead of numerical 0/1 dropdown fields when evaluating submissions However, I know the product team is always implementing new features so I feel confident that the product will continue to get better and better with time!

Odpowiedź sprzedawcy: Creative Force

w zeszłym roku

Thank you so much, Alexandra, for your kind review! We're so glad to hear you've found our customer service helpful! We've noted down your "nice-to-haves" for our product team. In the meantime, you might consider adding a qualification round to your judging, which would have that yes/no option you're looking for. You can also allow comments here. You could add this round to your existing VIP judging round. (Learn more: https://support.awardforce.com/hc/en-us/articles/211027943) Just reach out to the team if you need any help at all!

Rachael
Partner w kraju: Wlk. Bryt.
Marketing i reklama, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Best customer service... maybe ever?!

4,0 w zeszłym roku

Komentarze: It's good but it could be better. The terminology isn't as straightforward as it could be. It would be great if there could be a website widget for nominations just to make life easier for nominators. (I manage the website)

Zalety:

The team are insanely helpful and lovely. I spent years working in CS so I really appreciate good service!

Wady:

The ease of use could be better. There seem to be multiple places to edit the same content which is just weird. Overly complex in places.

Janet
Senior Manager, State Media Awards w kraju: Australia
Zarządzanie organizacjami non-profit, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

New to Award Force but liking it

5,0 12 miesięcy temu

Komentarze: I have had some really anxious moments trying to set up the awards I am working with. Being able to call for urgent help outside of our organisation, for complex issues is an enormous benefit.

Zalety:

We have access to an extraordinary expert user when we run into trouble. Having a trusted consultant like Cil, means that I can work on a new platform confident that I have her to turn to when I hit difficulties that I can't trouble shoot myself.

Wady:

It is a complex program for a new user. I am only two weeks into working with it and trying to run multiple awards. It is a little tricky to learn. I do not necessarily find it intuitive but the more I work with it the more it makes sense to me.

Odpowiedź sprzedawcy: Creative Force

11 miesięcy temu

Dear Janet, thank you for the kind review, and welcome to Award Force! We're delighted you've trusted us for your awards program, and we're happy to hear Cil and our client success team has been helpful. We're always here for you, any time! Kind regards, Lindsay

Mialy
Science-Policy officer w kraju: Szwajcaria
Zarządzanie edukacją, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Useful tool for project applications

4,0 w zeszłym roku

Komentarze: Good overall but too many bugs this year (started in Sept. 2023) compared to 2022

Zalety:

Easy to set up and prompt support available in any timezone

Wady:

There can be some bugs to the system that prevent from making progress when setting up things. The support that needs to be email than a zoom call. I had around 30 email exchanges with support this year which is not efficient on our side - Last year was much better, two zoom calls resolved my issues

Odpowiedź sprzedawcy: Creative Force

12 miesięcy temu

Hi Mialy, thank you so much for the review! We appreciate your candor and it's reviews like these that drive our efforts at continuous improvement. We work hard at reducing as many bugs as we can and learning from client feedback like this. Thanks so much for trusting Award Force as a tool in your project applications, and we look forward to better serving you as we move forward in our partnership. Kind regards, Lindsay from Award Force

Sally
Event and Sponsorship Manager w kraju: Nowa Zelandia
Zarządzanie organizacjami non-profit, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Customer Service is spot on

5,0 12 miesięcy temu

Zalety:

It might not be super easy to navigate through all the options but their customer service is always super quick and generally resolves my question first time. I wish all platforms had this level of service, and it's one of the main reasons why we have decided to renew for a second year.

Wady:

Not always super user friendly. Could be a bit easier to navigate.

Katrine
Producer w kraju: Australia
Marketing i reklama, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Fantastic Produce

5,0 w zeszłym roku

Komentarze: This product has made taking our Awards completely online, so much easier than anticipated. The product is well thought out, detailed and the support team solve every question easily and quickly.

Zalety:

System is easy to use and can be as simple or as complex as you like., The support team are highly responsive, knowledgable and lovely!

Wady:

Gets better all the time but I will look forward to being able to have multiple search criteria in the future hopefully!

Ped
Marketing & BD Manager w kraju: Wlk. Bryt.
Zarządzanie organizacjami non-profit, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A dream come true for Award Managers!

5,0 9 lat temu

Komentarze: When we realised we needed to up our game with online entries for our Awards we researched every product on the market. The investment was quite significant for our annual not-for-profit Awards so we needed to ensure we made the right decision - and we now know we did! Every single member of the Award Force team that we've dealt with from our initial enquiry through to ongoing support has been an absolute pleasure to deal with. They are incredibly responsive but never pushy, providing the exact information you need without delay and are always happy to help - even with the daft queries we're all capable of from time to time... The system is so intuitive, logical and easy to use that I have been very self sufficient since my introduction session. When I have a query or start working on a new stage of the Awards the online training and extensive reference guides have been invaluable resource to find the answer within minutes. I've only had to submit two helpdesk tickets and both have been responded to and resolved incredibly quickly. We have received more entries than any previous year of the Awards and have received nothing but positive feedback from our entrants. To reach the judging stage without a single issue with the user accounts or entries has been fantastic and is a real credit to the Award Force team that develop and manage the system, so a HUGE thank you to them for making my life as an Awards Manager so easy. The time (and headaches!) I have saved this year has been amazing - it just all happens in the background while you keep a watchful eye on the dashboard and smile... The thing I really love about Award Force is that I'll get an email just to check how thing are going through the various stages of the Awards, reminding me that support is always there if and when I need it - it's like having an Award Force guardian angel! Our entire experience has been amazing, from the initial enquiry through system set-up, entries and judging, every aspect has been smooth, seamless and stress free. Award Force and the team behind it have exceeded all my expectations. Thank you!

Zalety:

Award Force is so easy to use, yet delivers a thoroughly comprehensive solution. The system is so clear, intuitive and logical it's an absolute pleasure to use. You can navigate your way around without ever getting lost or confused, everything is exactly where you'd expect to find it and you always feel completely in control. From the clean and clear layout you may initially be fooled into thinking it's not very sophisticated, but you'd be wrong. It delivers everything you need, and much much more, they've just worked very hard to make sure you don't have to. Whilst you have the ability to customise the site so you are able to reflect your brand and visual identity, you don't have to be a designer or web developer to understand it. I've never felt out of my depth configuring anything on Award Force and nothing has ever felt onerous, just simple and straightforward providing the result you were hoping for quickly and easily. The versatility of the system means I've never had to compromise and can have the exact set-up I want without it taking an age to change hundreds of settings, it just lets you choose exactly what you want then replicate it as many times as you wish. The extensive reference guides and online tutorials are an amazing resource, if you're unsure of anything you can have the answer within a few minutes - usually with a step by step guide!

Wady:

I have to confess that I have struggled with this question, but the ability to sort by all of the fields within a view would be helpful. It would also be helpful to be able to configure bespoke reports for export, but it's not exactly a chore to have everything exported and then just choose to keep the ones you want. The things I've mentioned above may well be possible, I'm by no means an expert on every aspect of the system and I find new features and options every week!

Odpowiedź sprzedawcy: Creative Force

9 lat temu

Wow, thank you for such wonderful feedback, Ped. We'll do our best to keep helping and to keep innovating!

Ingrid
Systems Coordinator w kraju: USA
Szkolnictwo wyższe, Pracownicy: 501–1 000
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

After the learning curve: the relief!

5,0 4 lata temu

Komentarze: It was not quite so easy on the Admin end because the system is complex and allows for many configurations, but the customer service is stellar! I got replies to my queries regardless of day or time within a few hours, and even had a few video calls. I am a fan !

Zalety:

We use it to allow design students to upload their work at the end of the year. Setting the system up to meet our requirements was challenging because there are so many options, but once it was configured the students found it very easy to upload their work, and even sent some fan mail. They could revise their entries up to the deadline, we could specify the acceptable file types and everything worked smoothly. We also invited reviewers to comment on the work , that too was very easy on the user end.

Wady:

There are a few odd things here: it is , for instance, not possible to sort all entrants by their last name, only by their first. If a judge is already in the AF system they have to use their previous password to log in which can cause confusion. With the help of AF we set up an algorithm that randomly assigned student work to reviewers and you would think that it would be easy for the computer to do this evenly, but it turned out that the some judges got only 10 assignments and others as many as 16. One complaint judges had was that they did not get any sort of confirmation after they completed the reviews that were assigned to them. There were a few questions I did not know to ask at the initial setup. I DID ask if there was a file size limit for the upload (the answer is no) but I did not ask if the file sizes have an effect on the download. The answer here is: yes, definitely! This may not matter for users who deal with text files, but in the design world files get big, and when I tried to download all the work to local drives it turned out that large files (almost ALL of ours) could not be downloaded in bulk, but in batches of about 10, and extra large ones had to be done separately, This is almost a deal killer, but hopefully can be avoided next time with file size limits during upload. MY number one item on a wishlist: create an option for a one stop download of ALL selected files.

Odpowiedź sprzedawcy: Creative Force

4 lata temu

Thank you for your honest review, Ingrid! As much as we love fan mail, we also like to hear about the pain points of our clients. Bulk downloading is a slow process for sure and we have some ideas to optimise and improve it in the future. Some other interesting insights too which have been passed on to the Product team.

Christin
Deputy Director Global Events w kraju: Niemcy
Gazety, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great software if you have several awards throughout the year.

4,0 2 lata temu

Zalety:

AwardsForce is very user friendly and easy to navigate. We have a complicated awards system and AwardsForce is one of the few softwares which met all our main requirements.

Wady:

Payment options - would be great to have several bank accounts within one user account (instead of just one)

Chris
Events & Sponsorship Manager w kraju: Australia
Sprzedaż detaliczna, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great All round system and support

5,0 6 lat temu

Komentarze: Award Force for me is the complete package, ease of is second to none and the options available within the system will cater for awards small or large, simple or complicated. Level of support is brilliant with personal service and quick turnaround. Which is a must for Award event & program managers.

Zalety:

The software can be customised to suite various award types as a result is versatile. It's certainly great for awards programs with multiple awards under different categories. It is easy to use and modify even after set up. Good reporting capabilities and great dashboard. Many options for judging of awards and can include different rounds as well. Good branding opportunities within the system, whether it be for your own awards program or your sponsors & partners. From the research I have done this system is the best and is priced well. The level of support available is great whether and you get to speak to a real person, from initial set and an ongoing basis. Many others don't offer this level of support.

Wady:

There really isn't anything I don;t like about it. It more than suits my needs.

Odpowiedź sprzedawcy: Creative Force

6 lat temu

Wow, thanks Chris! The team really appreciated your positive words. We promise to continue to deliver on the value and support you've come to expect from Award Force.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Award Force is easy to use and has helped me save so much time in gathering entries to our Awards!

5,0 7 lat temu

Zalety:

Its user friendly interface makes it very easy to set up a session and manage the entries to you awards. I like that the information from the previous years can be reused, making it even more easy to use years after years. The information displayed on the dashboard are really useful. You can keep track of how many entries you've got at the moment, how many have already been submitted and how many are still in progress. The graph displaying how many entries have been created over the last few days also helps us analyse our impact. For example we can see whether the last email we've sent to promote the awards has generated new entries. We send I also love the broadcasting feature, which makes it so easy to contact all the entrants at once. Bye bye mailmerge emails, hello simplicity!

Wady:

Setting up the criteria for each categories has been my least favorite part of the set up. It's still rather user friendly, and I'm not sure whether you could make this step easier, but I found it quite tideous. The data analysis features could be better too. For example we wanted to compare the amount of entries created/submitted in the 2016-17 session and the 2017-18 session but were unable to do so.

Rebecca
Organisational Development Administrator w kraju: Australia
Szkolnictwo wyższe, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Award Force Review

5,0 5 lat temu

Zalety:

Award Force easily has the best customer support I have experienced with a product. They were timely in returning my calls and emails, and were extremely helpful in helping me customise the product for my organisational needs. Having been new to the software this year, I was able to be quickly become confident in my use of the product. The platform had zero technical issues even upon launch. I had no reports of any difficulties of users logging on or submitting entries. The reports generated from the entries were very fast and provided a high level of detail which I was able to analyse for my organisational requirements.

Wady:

At times it was a bit difficult to locate the appropriate field when trying to make a change/text edit to the platform. This is when I would contact support and they were able to identify where I could make the change. Other than that, the other improvements identified were less about the system itself and more about how we could customise it next year to better suit our organisational needs - e.g. extra fields.

Eileen
Senior Manager - Membership & Projects w kraju: Wlk. Bryt.
Zarządzanie organizacjami non-profit, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Business to Arts - AwardForce

4,0 5 lat temu

Zalety:

We really like the ease of copying entries for entrants, to make it easier for them to submit multiple entries (if eligible). The variety of judging options is also very helpful, enabling us to select the best type of judging for that particular instance, rather than doing a workaround on a static judging process.

Wady:

While there isn't a lot I don't like about AwardForce, it would be helpful to provide an accessibility colour checker/palette - we recently changed sponsor, so had to change the theme colours, and it was difficult to test the colours with all of the design nuances, to ensure the theme a) looked good and b) was fully accessible to people who have eyesight challenges.

Andy
Trade Marketing Manager w kraju: Wlk. Bryt.
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A fantastic platform from which to run our annual awards program

5,0 7 lat temu

Komentarze: Use of this software has greatly eased our administrative processes in managing our annual awards program. It has greatly improved the entry process for entrants.

Zalety:

Having previously run our annual awards program via submission of hard copy entries from entrants in 2017 we moved to use Award Force software - allowing us to build a custom online platform via which entrants could submit their entry portfolios, and we could easily manage the process from the back end/administrative end of the entry portal. A seamless operation - and very easy to use - allowing us to monitor rate of entry, auto respond to entrants, and obviously the great benefit of being able to digitally store a huge amount of data/info instead of our previous headache of having excessive paper copies. The software has been exceptional value for money. Award Force provided excellent upfront training in how best to use the software and also provided an excellent back up service for any small glitches that might arise in initial use. All in all it has been a fantastic purchase for our organisation and one which we wish we had probably made a number of years ago! Highly recommended.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

This is my second year using Award Force and the experience just gets better and better.

5,0 7 lat temu

Komentarze: From an administrator perspective it is easy to use and nice and clear. For those externally who use it again their user experience is always positive.

Zalety:

The software itself is easy to use and easy to navigate. Due to its clean look and feel you cant really get lost. To change or update anything it is all clearly labelled and where as you may forget what order to do it in the customer service is first rate and their knowledge and helpfulness is second to none.

Wady:

I don't think there is anything not to like. I use other software programmes for HR and payroll and tI wish they were as easy to use as Award Force.

Elizabeth
Business Process Adviser w kraju: Kanada
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Award Force makes it easy to create online application forms and judge the submissions.

5,0 7 lat temu

Zalety:

The Award Force team provides basic training and awesome support that enables anyone to configure their product. The product is very flexible. We are able to create and manage application forms and judging for four separate grant funding streams, with different deadlines. It's accessible to applicants and judges anywhere, anytime, on any device.

Wady:

Our organization must comply with privacy laws for the protection of personal information. The storage of data on servers outside the country could be an issue.

Odpowiedź sprzedawcy: Creative Force

7 lat temu

Thanks for your lovely review Elizabeth. For information... Data protection has always been a major focus for us¿ we are currently finalising compliance with the General Data Protection Regulation (GDPR), the most stringent requirements globally for data protection. Our practices mean you are already in very good stead in Canada¿ the work we are currently doing will put you in an even better place! Details will be sent to all clients in the near future.

Angela
Brand Experience Specialist w kraju: USA
Architektura i planowanie, Pracownicy: 1 001–5 000
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Using Award Force was a huge time saver for managing our program.

4,0 7 lat temu

Komentarze: It saved me and my team A LOT of time!!

Zalety:

The ease of uploading projects to the site was a huge time saver. Allowing the jury to use the site to vote and rank projects to allow me to see the shortlisted projects was fantastic. The jury also enjoyed using the site and ease of the interface.

Wady:

I was overwhelmed when setting up our small program on the site. There were so many options and choices that I wasn't clear on how to get what we wanted. It was frustrating that I couldn't use phone support because we purchased the smaller package. I did use the tech support online but I didn't always have time to wait hours for a response. I struggled to figure out how to move entries to the shortlist round, and award the winners in multiple categories. We wanted to share the program in a public view with all of our staff so they could see the projects that were submitted, but I could not figure out how to do that. I was able to make all the winners public viewing, but not all projects. In the end, I gave up on a public view and was very frustrated. I followed the instructions in the help box, but still couldn't get the projects to show up. Being able to pick up the phone and have someone talk me through it would have been helpful. For the amount of money we paid I was annoyed that I couldn't share the site with our staff.

Odpowiedź sprzedawcy: Creative Force

7 lat temu

Thanks for the positive feedback Angela and we're happy to hear what a time saver Award Force has been for you. I'm sorry to hear of your frustrations - the volume of configuration options with Award Force *can* be overwhelming. Our support team is available 24/5 and will generally respond to support messages within 20-30 minutes, so don't hesitate to reach out for help! And *please*, feel free to pick up the phone if you need to, we want to make sure you have a great experience!

artika
Senior Curator w kraju: Indie
Organizacja obywatelska i społeczna, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Efficient Management of Large numbers of Applicants

4,0 4 lata temu

Komentarze: Great. Very responsive customer care team. Solved challenges in a timely fashion.

Zalety:

The ability of tag and sort your applications as they progress through multiple rounds of evaluation. The ability to set up multiple rounds, give needs based access based on who in the team is playing what kind of role - just to read, or evaluate or scoring by a jury member. And how that even looked differently for each user. The option to customise how our information shows up and some basic branding was also good to have.

Wady:

Tagging is one feature that could use more nuancing and we shared this with the Af team. A still more intutive interface would be good. Sometimes it takes a while to understand how to navigate what content blocks show up where etc. Front-end editing of this as much as possible would be great.

Julia
Events Executive w kraju: Wlk. Bryt.
Zarządzanie organizacjami non-profit, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Makes your life easier!

5,0 6 lat temu

Komentarze: Great! Fantastic support and support to 'tweak' the software to meet our needs by way of progression and updates.

Zalety:

Functionality - its intuitive once you get going to set up

Wady:

The ability for entrants to add a '£0' when we ask for financial figures - we need proper figures so have to check each entry for this.

Odpowiedź sprzedawcy: Creative Force

6 lat temu

Thanks for the positive review, Julia! You can certainly have £0 in your entry fields. We'll get in touch with you today to help you resolve.