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Recenzje produktu: Preno

4,7 (48)

Informacje o produkcie: Preno

Preno — doskonałe oprogramowanie do zarządzania nieruchomościami hotelowymi, zaprojektowane w celu uproszczenia i usprawnienia codziennej działalności hotelarzy.

Dowiedz się więcej na temat produktu: Preno

Zalety:

Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location.

Wady:

Missing the Google channel that was introduced last year. We know other PMS dont charge for viewing guest card details, we feel that should be part of the package.

Oceny produktu: Preno

Średni wynik

Łatwość użytkowania
4,7
Obsługa klienta
4,8
Funkcje
4,4
Warte swojej ceny
4,6

Prawdopodobieństwo polecenia

9,0/ 10

Preno ma ogólną ocenę 4,7 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 48.

Filtruj recenzje: (48)

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Filtruj recenzje (48)

Michael
Michael
Director w kraju: Nowa Zelandia
Zweryfikowany użytkownik LinkedIn
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Preno again!

5,0 5 lat temu

Komentarze: Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Zalety:

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Wady:

There is nothing I do not like. They constantly improving.

Ross
Supervisor w kraju: Wlk. Bryt.
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Good software

5,0 3 miesiące temu

Komentarze: Positive. Is simple to understand and use

Zalety:

Easy to understand and efficient to use.

Wady:

Constantly being logged out of account and having to sign in again

Amy
Manager w kraju: Australia
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Easy to use but lacks simple functions

3,0 7 lat temu

Komentarze: It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Zalety:

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Wady:

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Odpowiedź sprzedawcy: Preno

7 lat temu

Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback!

Vicki
Owner/Director w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Early Days

4,0 3 lata temu

Komentarze: Very good once we got started. The support team were very patient and polite, despite the confusion

Zalety:

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

Wady:

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

Odpowiedź sprzedawcy: Preno

3 lata temu

Hi Vicki, thanks so much for your review. Really glad to hear that you're enjoying the system now that you're all set up, and so happy to joined the bootcamp! We're actively working on the onboarding experience to make it a lot less manual, so in the future our customers can upload a lot of the information themselves, without the backwards and forwards with the team. Thanks again, Scotty.

Mike
owner w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Lakestone

5,0 3 lata temu

Zalety:

We got this because entering all our services in Resbook was very painful.

Wady:

*We can't credit agents money back in preno, which always requires tech support *It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. *I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

Odpowiedź sprzedawcy: Preno

3 lata temu

Thank you so much for the feedback Mike, we're glad that you find Preno easier to use than your previous system, and we're glad to hear that you have a booking engine back on your website to secure those direct bookings. Thanks again, Scotty from Preno.

Justin
General Manager w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

PRENO make the switch

5,0 3 lata temu

Zalety:

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

Wady:

That we hadn't discovered Preno before 2 prior software programs

Alex
Director w kraju: Australia
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Preno review - Alex - The Norfolk

5,0 3 lata temu

Zalety:

The simple layout and mobile device optimisation.

Wady:

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Lia
guest house manager w kraju: Republika Południowej Afryki
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Excellent booking software

5,0 3 lata temu

Komentarze: Excellent booking system - easy, friendly

Zalety:

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

Wady:

I didn't have enough challenges yet not to dislike something about this software.

Nicholas
GM w kraju: Wyspy Cooka
Gościnność, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

a small resort

4,0 w zeszłym roku

Komentarze: Great Value for money - easy to train new users

Zalety:

easy to use, future focused, excellent for forecasting

Wady:

some daily reports not yet available...like an airport transfer list

Andy
Motel Manager w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Very Happy so far. Excellent system

5,0 9 miesięcy temu

Zalety:

Its so easy to use and set up. I use it for all my work

Wady:

Hard to find a fault. I havent had any issues only personal stuff ups

Janet
Owner/Manager w kraju: Australia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Preno

5,0 3 lata temu

Komentarze: I really enjoy using Preno. I find it intuitive re: most aspects. I am not considering going elsewhere, and have recommended the product to other business owners.

Zalety:

Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support.

Wady:

Integration to Kounta and Xero problematic in terms of how I manage my business. I really DON'T like that you can't amend the default payment option (though you can add additional ones).

Joyce
Owner w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great on-line Hotel management software program

5,0 4 lata temu

Komentarze: Have found Preno has been very useful and important tool in my business, once I set up Preno it meant my book keeping and diary work was at more than halved and the risk of overbooking minimized. Took so much stress out of the Hotel management side of my business.

Zalety:

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Wady:

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Odpowiedź sprzedawcy: Preno

3 lata temu

Hi Joyce, thanks so much for sharing your feedback on Preno. Overbookings can be a real pain for hoteliers, so we're glad to hear that using Preno has removed this issue for you. We're stoked to have you a part of the Preno family. Thanks again, Scotty from Preno.

Garry
Owner manager w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

A great combination of product and systems

5,0 3 lata temu

Komentarze: It’s been pleasant and enjoyable learning from the super helpful and friendly staff, they have the ability to explain and help whenever I need it.

Zalety:

The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!!

Wady:

My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions,

Stephanie
Owner w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

My best business tool - Preno

5,0 3 lata temu

Zalety:

I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time.

Wady:

how do guests purchase a voucher? I hope this function can be solved.

Natalie
Motelier w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Waste of Money

1,0 5 lat temu

Komentarze: Preno solved no problems whatsoever. I don’t understand why the owner even went into this line of work if they couldn’t solve even the most basic of problems. Only worried about selling the product and employing more marketing people than perfecting their product and providing customer service.

Zalety:

There is absolutely nothing about Preno that I can say was good.

Wady:

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company. Overpriced for a very very basic system.

Odpowiedź sprzedawcy: Preno

5 lat temu

Hi Natalie, We always appreciate feedback, but this statement is false. Our team worked incredibly hard to help you. - Our pricing is clearly displayed on our website. - We fully discounted the setup fee for you. - You utilized our 24/7 free in-app chat support, and phone support. All your enquiries were answered by our team. - We love getting user feedback on our product and it does get monitored for the product team as we release new features regularly. We don't release features for one customer, we release new and useful features for all Preno users. Consideration is given to our roadmap and user feedback is an important part of this. - Our account manager visited your property on multiple occasions for in-person training at no charge. - When you moved to a new system last month we assisted you in moving all bookings across. We're a product company and our team work very hard to ensure the best support and service is given Regards, Amelia Gain

Jacqui
Owner / Manager w kraju: Australia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

LOVE IT. I went from a paper based hard copy booking system to preno. It was an easy transition.

5,0 7 lat temu

Komentarze: Easy to use so frees up my time

Zalety:

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support. I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Wady:

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Odpowiedź sprzedawcy: Preno

7 lat temu

Hi Jacqui, Thank you for your review. Thank you for your feedback, the team is working hard on new updates to housekeeping. We are always around to assist. The team appreciates all your support. - Amelia Gain

Amanda
Media Ninja & Owner's Wingman w kraju: Australia
Gościnność, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Excellent product and customer service

5,0 3 lata temu

Zalety:

I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb.

Wady:

would be great to scroll across when looking at the bookings, instead of having to select the date.

Odpowiedź sprzedawcy: Preno

3 lata temu

Hey Amanda, thanks so much for sharing your feedback! So glad to hear you're enjoying the integrations and ease of use across your staff. We've loved helping you with your account. Thanks again, Scotty from Preno

Jill
Owner w kraju: Australia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

needs more features

5,0 3 lata temu

Komentarze: Preno always solve our problems, except for viewing card details without a charge

Zalety:

Was easy to integrate with our existing business

Wady:

Missing the Google channel that was introduced last year. We know other PMS dont charge for viewing guest card details, we feel that should be part of the package

Odpowiedź sprzedawcy: Preno

3 lata temu

Thanks so much for the kind words Jill. Glad to hear you're enjoying the software and the support from the Preno team with any questions you have in the daily running of your business using the Preno system. Thanks again, Scotty from Preno.

Kate
Owner w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Easy to use

5,0 3 lata temu

Komentarze: We are using Preno for our accommodation bookings. It's great.

Zalety:

It's easy to use and the team are really helpful. The support library is available for when you forget how something is done.

Wady:

It would be good to see at a glance if guests were fully paid or not without having to click into the booking. And also a feature for notes to see at first glance along with their name. Also a note area for the calendar so when you open the bookings page you can see eg Easter weekend.

Odpowiedź sprzedawcy: Preno

3 lata temu

Hi Kate, thank you so much for your kind feedback. You're stoked to hear that you find the software very easy to use, along with the support library we've created for our Preno customers. Thanks again! Scotty from Preno.

Junli
manager w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

twin rivers

5,0 3 lata temu

Zalety:

easy to operate, perfect connection with Xero, functionality is very good.

Wady:

when I add extra persons and email to guests to cfm, the email does not include the number of extra persons so I have to change manually.when I add extra persons in preno, the extra fees increased by preno does not conform with actual amount.

Love
MANAGEMENT w kraju: Australia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Good

5,0 2 lata temu

Komentarze: good

Zalety:

design and use, support, director of preno,

Wady:

some features unavailable and being developed

Shaun
Director w kraju: Nowa Zelandia
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Outstanding service but product lite on essential features

3,0 7 lat temu

Komentarze: Ease of use and great user support

Zalety:

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Wady:

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

Odpowiedź sprzedawcy: Preno

7 lat temu

Hi Shaun, Thank you for taking the time to write your review. We hope we can help you out again some day. As you know we have a strong core offering to may properties and we have a lot of new and exciting features coming soon to Preno! We do value all your feedback. Thanks for your kind words on our support, it's important to our team that our customers feel supported 24/7. Thanks!

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Innovative and easy to use!

5,0 6 lat temu

Komentarze: Can't recommend it enough!

Zalety:

Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it.

Wady:

No complaints... Maybe make the UI flow a bit more?

Odpowiedź sprzedawcy: Preno

5 lat temu

Hi there, Thanks so much for leaving a review. It's great to hear that your whole team love using Preno! We look forward to updating you soon with more exciting new features. - Amelia

Chris
General Manager w kraju: Australia
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

The best property management system available

5,0 5 lat temu

Zalety:

Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available.

Wady:

None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available.

Darryn
Director w kraju: Nowa Zelandia
Gościnność, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Preno - SIMPLY WORKS

5,0 3 lata temu

Komentarze: Has been better thyan expected

Zalety:

Primarily the SUPPORT - and the ongoing assistance

Wady:

Cant find anything yet - everything has worked perfectly