--- description: Dowiedz się wszystkiego na temat Zoho CRM od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.pl/software/155928/zoho-crm Page: 1 / 280\ Dalej: [Next page](https://www.capterra.pl/software/155928/zoho-crm?page=2) > Rozwiązanie CRM Zoho zapewnia organizacjom kompleksowe rozwiązanie do zarządzania cyklem życia relacji z klientami. > > Verdict: Rated **4.3/5** by 6973 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Zoho CRM? Rozwiązanie CRM Zoho może być używane przez małe, średnie i duże firmy. Możesz nawet stworzyć własną wersję rozwiązania CRM Zoho. Sprzedawaj szybciej i mądrzej dzięki rozwiązaniu CRM Zoho. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.3/5** | 6973 Recenzje | | Łatwość użytkowania | 4.2/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zoho - **Founded**: 1996 ## Commercial Context - **Cena początkowa**: 14,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, brazylijski portugalski, bułgarski, chiński, chiński tradycyjny, chorwacki, czeski, duński, europejski portugalski, francuski, hebrajski, hindi, hiszpański, indonezyjski, japoński, koreański, niderlandzki, niemiecki, polski, rosyjski, szwedzki, tajski, turecki, wietnamski, węgierski, włoski - **Available Countries**: Arabia Saudyjska, Argentyna, Armenia, Australia, Austria, Bahrajn, Bangladesz, Belgia, Bhutan, Białoruś, Brazylia, Chile, Chiny, Cypr, Dania, Egipt, Estonia, Filipiny, Finlandia, Francja and 42 more ## Funkcje - Analityka prognostyczna - Analityka wizualna - Ankiety i informacje zwrotne - Automatyzacja marketingu - Automatyzacja procesów biznesowych - Baza danych klientów - Biblioteka treści - Czat na żywo - Czat/wiadomości - Dla branży ubezpieczeniowej - E-mail marketing - For Financial Institutions - Generowanie leadów - Goal Setting/Tracking - Historia klienta - Konfiguracja przepływów pracy - Narzędzia do pracy zespołowej - Otwieranie rachunku - Program lojalnościowy - Promocja społeczna - Przeciągnij i upuść - Raportowanie/analityka - Raporty sprzedaży - Rozwiązanie CRM - Sales Planning - Uczenie maszynowe/SI - Uwagi/notatki - Wielokanałowe zbieranie danych - Wprowadzanie danych - Wskaźniki wydajności - Wyszukiwanie/filtrowanie - Zarządzanie ankietami/sondażami - Zarządzanie darczyńcami - Zarządzanie dokumentami - Zarządzanie doświadczeniami klientów - Zarządzanie działaniami sprzedażowymi - Zarządzanie informacją zwrotną - Zarządzanie kampaniami - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie motywacyjne - Zarządzanie nagrodami - Zarządzanie spotkaniami - Zarządzanie treścią - Zarządzanie zadaniami - Zautomatyzowany routing - Śledzenie aktywności klientów - Śledzenie interakcji - Śledzenie klientów - Śledzenie zaangażowania ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Powiązane kategorie - [Asystent sprzedaży AI](https://www.capterra.pl/directory/34135/ai-sales-assistant/software) - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [CRM dla branży finansowej](https://www.capterra.pl/directory/30562/financial-crm/software) - [Programy dla firm budowlanych](https://www.capterra.pl/directory/30657/construction-crm/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Rozwiązania alternatywne 1. [Bigin by Zoho CRM](https://www.capterra.pl/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 2. [Pipedrive](https://www.capterra.pl/software/132666/pipedrive) — 4.5/5 (3050 reviews) 3. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (990 reviews) 5. [Brevo](https://www.capterra.pl/software/132996/brevo) — 4.6/5 (3445 reviews) ## Recenzje ### "Great product for small business scaling up" — 5.0/5 > **Zweryfikowany recenzent** | *18 czerwca 2020* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: I loved the numeber of features I got for the money. At the same time, my biggest concern was integration with third party mailing service. Zoho handled it perfectly. > > **Wady**: It was a bit pricy for a small business in Mid-Europe. Especially that we were just starting off, and did not need all the functions that came with the package we had to acquire to get the ones we needed. > > My overall experience was very good. I was the head of sales who was implementing proper business practices (like conversation tracking) in the company. Zoho CRM was a great choice. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 lipca 2025* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Wady**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Great crm for sales" — 5.0/5 > **Zweryfikowany recenzent** | *21 stycznia 2026* | Zdrowie, wellness i fitness | Recommendation rating: 10.0/10 > > **Zalety**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Wady**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- ### "Zoho CRM Provides Quality and Customized Functionality at a Good Price" — 5.0/5 > **Cort** | *27 marca 2026* | Filantropia | Recommendation rating: 8.0/10 > > **Zalety**: The CRM is very customizable and can be easily adjusted to fit the needs of our organization. It's a great value for the functionality you get. > > **Wady**: Some of the functionality is not very user friendly for people who aren't familiar with this type of product. > > It has been a great and overall very positive experience. We use Zoho CRM for a variety of essential business functions and it has worked very well. ----- ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 października 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Zalety**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Wady**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- Page: 1 / 280\ Dalej: [Next page](https://www.capterra.pl/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data