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w wyborze lepszego oprogramowania

Informacje o produkcie: Guesty Lite

Guesty to oprogramowanie do zarządzania nieruchomościami i hotelami dla firm zarządzających ofertami 4+.

Dowiedz się więcej na temat produktu: Guesty Lite

Zalety:

Integration, easy to use, good customer service.

Wady:

The website can be difficult to navigage at times.

Oceny produktu: Guesty Lite

Średni wynik

Łatwość użytkowania
4,6
Obsługa klienta
4,4
Funkcje
4,6
Warte swojej ceny
4,5

Prawdopodobieństwo polecenia

8,7/ 10

Guesty Lite ma ogólną ocenę 4,7 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 542.

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Filtruj recenzje (542)

Maria
Maria
Executive Manager w kraju: USA
Zweryfikowany użytkownik LinkedIn
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Simplifies our Business

5,0 2 lata temu

Komentarze: Very good experience.

Zalety:

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Wady:

Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.

Jonathan
Real Estate Professional w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Guesty Review

5,0 w zeszłym roku

Komentarze: Great, we still love the platform! Easy to navigate.

Zalety:

Customer service is great! They’ve always responded in a timely manner.

Wady:

Linking multiple units together on the calendar has been difficult. Unable to link a parent unit to multiple units.

Kim
Owner w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Buyer beware they’re very unreliable in so many ways

1,0 11 miesięcy temu

Komentarze: Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

Zalety:

The ease of set up and easy to maneuver on the site and app

Wady:

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Odpowiedź sprzedawcy: Guesty

11 miesięcy temu

Hi Kim, thank you for raising your feedback with us. We understand the frustration that comes with experiencing disruptions in your business operations. As a software startup, we are dedicated to providing the best service possible and strive to minimize such disruptions. As we actively work on implementing innovative solutions for our clients, we focus efforts on improving our internal operations as well. We'd be more than happy to further discuss our path to enhancing user experience by scheduling a call with one of our professionals. Thanks, The Guesty Team

Francois
CEO w kraju: Francja
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

A good choice for STR business

5,0 4 miesiące temu

Zalety:

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Wady:

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Odpowiedź sprzedawcy: Guesty

3 miesiące temu

Thank you for taking the time to share your experience, Francois. We're honored to be part of your business toolkit, and we're thrilled to hear that the features of the platform like automations are simplifying your property management!

EUGENIO
Owner w kraju: USA
Księgowość, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Chaaron Residences

5,0 w zeszłym roku

Zalety:

The easy and reliable way to keep my platforms all sync and running cal and the same pace.

Wady:

I s not VRBO friendly platform, at least so far I can't connect it each other.

Odpowiedź sprzedawcy: Guesty

w zeszłym roku

Thanks for the 5 star review Eugenio!

Hakeem
Owner w kraju: USA
Nieruchomości, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Guesty made it easy

5,0 w zeszłym roku

Komentarze: Wonderful! Easy to use, not harder to manage and change. Template are a great functionality.

Zalety:

Guesty made it super easy to connect all of my channels together. I have my calendar manager in price labs and my cleaning manager in turbo I needed to connect to Airbnb. Without Guesty for hosts, I wouldn’t have been able to do that!

Wady:

Price was a little steep but I will will be worth it in the long run.

Odpowiedź sprzedawcy: Guesty

w zeszłym roku

Thank you, Hakeem! Our #1 goal is to help make hosting easier for our customers.

Austin
Owner w kraju: USA
Nieruchomości, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Guesty For Hosts Works Very Well & Is A Must Have For Simple Integration

4,0 w zeszłym roku

Komentarze: Was challenging at first and a lot of work to set everything up, but once you do that it's easy to use.

Zalety:

That it integrates well with my calendars, my smart lock, guest communication across platforms, etc.

Wady:

Not on google hotels yet like their competitors and seems like it's going to be another year before they do or more.

Rozważane rozwiązania alternatywne: Hostfully Property Management Platform

Powody przejścia na produkt: Guesty Lite: Cheaper and did the same basics I needed, plus it integrated better with my softwares.

Shae
Owner w kraju: USA
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great product!

5,0 2 lata temu

Komentarze: I have had an A+ experience since my free trial. It didn't take me long to subscribe and I feel the benefits will greatly outweigh the cost of the software. With a monthly and yearly option it was easy to work into my current budget. Great product!

Zalety:

The price point is perfect at only $49 per month and it is loaded with options. Being able to sync all of my platforms to one channel manager has been a lifesaver and reduced my workload by 35% or more.

Wady:

I have no cons! Implementation is the hardest and longest part but it is a breeze and they provide plenty of self-help tutorials and a thorough knowledge base.

Sam
Owner w kraju: USA
Nieruchomości, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

The best way to streamline comms with guesst and cleaners

5,0 3 miesiące temu

Komentarze: An invaluable tool for str managers. Couldn't live without it

Zalety:

Unified messages and booking orchestration w guests and cleaners

Wady:

Mobile app is a little slow and janky, but it gets the job done

Odpowiedź sprzedawcy: Guesty

2 miesiące temu

Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors. Thanks, The Guesty Customer Support Team

Jeff
Jeff
Host w kraju: USA
Zweryfikowany użytkownik LinkedIn
Gościnność, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Broken Vrbo Integration

3,0 2 lata temu

Komentarze: As of this review (June 12th, 2023), I would recommend using a different platform if planning to list on sites outside of AirBnb. The bugs I experienced in my 2 weeks were too severe, slow, and difficult to resolve. I don't have a problem using buggy software until it starts affecting the basic task at hand; unfortunately, I believe Guesty For Hosts is a software that was rolled out too early and could cause more harm than good to a customer.Overall: 3/5 starsUser Interface: 3/5 stars (Mobile Included)AirBnb Integration: 4.5/5 starsVrbo Integration: 2/5 starsCustomer Support Speed/Reliability: 1/5 stars

Zalety:

Syncing calendars between AirBnb and Vrbo. This worked most of the time, but I did have multiple issues with Vrbo reservations lagging to show on customer-facing calendars. This led to an instance of a double booking. Ultimately, I "resolved" this issue by disabling Instant Bookings-- therefore, all reservations are filtered manually.

Wady:

Guesty's integration into Vrbo is broken to put it simply. To start, it was slow to integrate as it took ~3 days of downtime before my Vrbo posting was manageable again (if you integrate before your rental season, this shouldn't be a problem). Once integrated, Guesty attempted to deploy my AirBnb listing to the Vrbo platform but botched the job as it modified the Vrbo listing to have 13 bedrooms opposed to the 2 bedrooms my AirBnb displays (AirBnb has a feature to assign pictures to each room, and somehow the 13 rooms in my house each were listed as bedrooms on Vrbo).Another issue I continue to see is that Vrbo reservation lag to update in Guesty's database (and one time not populating in the database at all). If Instant Booking is enabled and you're in a popular area, you will observe scheduling conflicts.Lastly and potentially the biggest issue of Guesty, is the limited Customer Support. There's no phone number to call and it operates on an "email ticket" basis-- so a day or two can go by before hearing back from them. This can be detrimental when mixing the previously mentioned bugs into time-sensitive scenarios. With that being said, once I was able to schedule a video call with their Customer Support, I was matched with someone who was helpful-- you can just tell they're heavily outmatched with all the issues they're receiving.

Kathy
General Manager w kraju: USA
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Multi Platform User Review of Guesty

5,0 w zeszłym roku

Komentarze: Guesty overall has been a top notch experience for us. We've had some technical glitches and customer service sometimes is on the slow side with today's work enviroment of too much work and not enough employees, but Guesty has done a great job overall of managing our platforms and I would highly recommend it.

Zalety:

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

Wady:

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

Laurin
Production Designer w kraju: Kanada
Architektura i planowanie, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Easy to Use, Helpful for Multi-Channel Managemen

5,0 11 miesięcy temu

Komentarze: Great, easy to use, easy to set up and reliable.

Zalety:

I love the calendar integration and automated messaging, it just makes the management seamless.

Wady:

Price Optimizer hasn't been working for me, the prices are too high compared to other local rentals and thus my place hasn't been booking.

Odpowiedź sprzedawcy: Guesty

11 miesięcy temu

Thank you Lauren, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts. - The Gueaty Team

Gowa
Property Manager w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Great for first time hosts

5,0 w zeszłym roku

Komentarze: Great! It has been a game changer for me.

Zalety:

Automated messaging makes my life so much easier. It's the best feature along with the cleaner portal and checklist.

Wady:

Occasionally things go out of sync with pricing integrations.

Odpowiedź sprzedawcy: Guesty

w zeszłym roku

We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner!

Erik
Owner w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Guesty for Hosts

5,0 w zeszłym roku

Komentarze: I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.

Zalety:

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

Wady:

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.

Bryce
Property Manager w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great for First Timer!

5,0 w zeszłym roku

Zalety:

Easy to set up and understand for a first-time STR host. We love the integrations available.

Wady:

We haven't ran into anything yet, will update my review if we do.

Odpowiedź sprzedawcy: Guesty

w zeszłym roku

We are constantly evaluating user feedback in order to improve our platform. We are here to help you manage your business, and are honored that you have chosen us to be your partner! Thanks! - The Guesty Team

Sharon
Manager w kraju: USA
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Manager

4,0 w zeszłym roku

Komentarze: Functional

Zalety:

Channel management is good and the guest communications is super helpful

Wady:

Customer support is terrible as you can’t reach anyone

Destony
Owner/Operator w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Guesty for Hosts

5,0 2 lata temu

Komentarze: With guesty for hosts I am able to come to one website to manage my property which is listed on four differnt platforms.

Zalety:

Guesty for Hosts is very user friendly channel manager. The platform offers many great features, but some of my favorite are the automated messaging, review, cleaning sscheduling system, and website builder.

Wady:

When using a channel manager, some platforms limit your capabilities via their platforms, that is the only downdraw I can think of at this time.

Rozważane rozwiązania alternatywne: Hostfully Property Management Platform

Powody przejścia na produkt: Guesty Lite: Reccommendation from a fellow host.

Jozef
Sales Manager w kraju: Wlk. Bryt.
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

With Guesty for 5 month now.

5,0 2 lata temu

Zalety:

Everything works perfectly well and if something doesnt, the customer support are there to help. Cleaners management, monthly reporting are the most important for me. I think other channel managers can do the same in terms of connecting to other platforms and sending messages but Guesty I think is the best in terms of giving transparent access to our clients for reportings and its perfect for cleaners management.

Wady:

I think is a bit expensive but overall helps us a lot so I dont complain.

Nuno
Manager w kraju: Portugalia
Gościnność, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Good tool for Vacation Rental

5,0 w zeszłym roku

Zalety:

All works smoothly, website builder and integration with several platforms

Wady:

Only 3 platforms... it should manage at least TripAdvisor and Trip.com

Amanda
Owner w kraju: Wlk. Bryt.
Gościnność, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Downhill features do not work customer service doesn't fix the issues or respond for days/weeks

3,0 2 lata temu

Komentarze: POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!!

Zalety:

If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right???

Wady:

Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Gościnność, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Unified inbox is the real value

5,0 w zeszłym roku

Zalety:

There's no better way to manage multiple platforms than Guesty for hosts - the unified inbox is incredibly helpful to manage bookings and messages, especially if you're listed on booking.com.

Wady:

If I can change anything, it would the be the homepage view on desktop. It's not a great dashboard and would be more helpful to have a typical dashboard like in other apps.

Matthew
Vacation Rental w kraju: USA
Nieruchomości, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Love the automated messages

5,0 w zeszłym roku

Zalety:

I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.

Wady:

The set up syncing everything was a little rough

Anastasiia
Airbnb host w kraju: USA
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great platform for Airbnb hosts

5,0 w zeszłym roku

Zalety:

Very convenient to use, super helpful in automating my Airbnb business

Wady:

Not sure, I like everything so far and don't see any cons

James
Co-Owner w kraju: USA
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Seamless Integration

5,0 w zeszłym roku

Zalety:

Automated messaging and integration with cleaners is really helpful.

Wady:

Interface could be a little clunky, would love to see calendar view a bit updated

Steve
Vice President / Owner w kraju: USA
Nieruchomości, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta
Źródło: SoftwareAdvice

Frustrated!

2,0 2 lata temu

Komentarze: Forced to migrate when they purchased MyVR. The past 8 months has been a loosing uphill battle. The software if full of glitches, processes are not logically developed. I feel Guesty is programers amature hour. It appears they use there money to make sure google search puts them on top of the list instead of using the money to build a solid platform.

Zalety:

Integration with VRBO was next to impossible.

Wady:

The Software if full of glitches. Nothing works as it should. Poor customer support.