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Informacje o produkcie: Document360
Zarządzanie wiedzą oparte na sztucznej inteligencji zapewnia płynny transfer wiedzy i redukuje silosy informacyjne.
User friendly software with a very nice article’s display including Table of Contents and Related Articles.
At first it was unclear who our main Account Manager would be.
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Filtruj recenzje (238)
Rozważane rozwiązania alternatywne:
Great Tool Amazing Customer Support
Zalety:
1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support
Wady:
1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.
Document360 - Talkwalker
Komentarze: It is positive, we saw a mutual growth in understanding and fixing issues and problems.
Zalety:
Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).
Wady:
The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.
The easiest and best tool for KB
Zalety:
Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB
Wady:
Inflexible home page editor Introduction of span styles on copy-paste Junk characters with periods, quotes, etc. Difficulty in working with callouts Unavailability of preview or staging for intermediate check or review
It's a simple choice - use Document 360, or go for more complicated and less flexible solution!
Komentarze: From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at!
Zalety:
It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly.
Wady:
Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature.
Rozważane rozwiązania alternatywne:
Doc360 is a Fantastic Documentation Repository for Our Team!
Komentarze: We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.
Zalety:
Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.
Wady:
We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.
Rozważane rozwiązania alternatywne:
First implementation of Document 360
Komentarze: Very useful and easy to use. Good support.
Zalety:
Ease of setup - easy to search for functionality and easy to upload and edit documents.
Wady:
I would like more analytics that shows analytics over all users and all documents. At the moment it focuses on a particular user or a particular document. There is a quite a low maximum size of document. Had to split up a document into smaller ones to upload.
Fantastic Platform
Zalety:
I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!
Wady:
The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.
Excellent Documentation Platform for Knowledge Base
Komentarze: Wonderful experience. The interface is user friendly and can be used by one without any technical expertise.
Zalety:
An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.
Wady:
Haven't faced any such challenges. Queries were handled and resolved.
An All - Encompassing Approach to Foster Success with Teams
Zalety:
Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.
Wady:
It Simplifies our lives tremendously and stands out as the absolute best I have encountered.
Leveraging rich insights for enhanced knowledge base engagement.
Zalety:
Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.
Wady:
I used document 360 for almost 8 months and never faced any problems.So no complaints.
User Friendly and Great Customer Support!!!
Komentarze: We are very happy with the software and expect all our requirements will be considered in their upcoming releases.
Zalety:
Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options
Wady:
Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost
Document360 is a great product
Komentarze: Easy to use, great support and awesome search capabilities. This is a great product
Zalety:
Search capability is unmatched by most search engines used for this type of thing
Wady:
I would say cost out of everything. Although I still believe it is worth it
Intuitive and supportive
Komentarze: My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience.
Zalety:
I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily.
Wady:
The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout.
Best Knowledge Bank, Workplace Collab at new level
Komentarze: Overall, Document360 has amazing capabilities to offer visibility to so much within an organization.
Zalety:
Document360 is super user-friendly. Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently.
Wady:
We had minimal technical issues with Document360. No complaints and love the platform.
Easy to use Document Management system
Zalety:
Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.
Wady:
Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API.
Advisor to an NHS organisation
Komentarze: Very good. I have been very impressed with the system and the organisation and it's support systems.
Zalety:
How easy it is to manage complex information so that users/clinicians can find what they need quickly and easily. Plus it is good value for money, given the great support available.
Wady:
No issues to date. It takes some learning, but so does every sophisticated system.
Great Knowledge Base Platform
Zalety:
A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users
Wady:
A few bugs here and there, some implementations to be made
Easy to pick up system
Zalety:
It has been easy to take over from my predecessor. I could find what I needed easily without much problem.
Wady:
The search system is not the best, doesn't always pick up what I need.
Document360 Customer Review
Zalety:
What I like most about Document360. 1- Embedding Tableau dashboards. 2- Document360 is an excellent source for text editing regarding writing the content of my team’s internal website. 3- Adding/managing the end users who have access to that internal website.
Wady:
So far, nothing to complain about: everything is great.
Great value and user friendly!
Komentarze: Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.
Zalety:
Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. The integration process was quick for our team and we were able to seamlessly create new content as needed.
Wady:
It would be nice if the video feature allowed you to embed within the article vs uploading as a youtube or Vimeo file.
Easy to use Knowledge base with amazing customer support and features
Zalety:
My team loves this excellent knowledge base tool which is easy to deploy and use. It has a good HTML and Markdown editor, content table, search, easy to use CSS and customizable JavaScript. Their customer support team is always professional and amazing, quick to respond to any queries.
Wady:
I wish Document360 supports bulk exporting documents from word.
Solid, useful knowelegde base managament with great support.
Komentarze: Positive, the support team are excellent. Easy to use and manage software.
Zalety:
- Their support team are very responsive and so far have always been able to help solve any issues we've had - Doc 360 is fundamentally a straightforward, easy to use and navigate knowledge base tool. - Simple clear design features help save time setting up a website - Good analytics
Wady:
- The text editor isn't the most intuitive to use and lacks features compared to competitors in the market. I'm excited to see the new editor as it is very one track at the moment with not a lot of tools to help make your content stand out. For this reason as well it maybe doesn't offer the same value for money as other platforms out there.
Low Cost, High Value Documentation System that Delivers
Komentarze: I have been using it about three years nearly everyday. It gets the job done.
Zalety:
The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.
Wady:
It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.
Easy and simple to start and use
Zalety:
The software is easy to start from scratch and build the KB easily.
Wady:
Need some more design options because the templates are quite limited.
Good to use
Komentarze: Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.
Zalety:
Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.
Wady:
One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences
