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Recenzje produktu: EngageBay CRM

4,7 (640)

Informacje o produkcie: EngageBay CRM

EngageBay to proste, niedrogie, kompleksowe oprogramowanie do marketingu, sprzedaży i obsługi rozwiązań CRM, które umożliwia pozyskiwanie, angażowanie, pielęgnowanie i zamykanie transakcji z pozyskanymi klientami.

Dowiedz się więcej na temat produktu: EngageBay CRM

Zalety:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers.

Wady:

NO SMS Function However I have been told this is coming soon.

Oceny produktu: EngageBay CRM

Średni wynik

Łatwość użytkowania
4,5
Obsługa klienta
4,8
Funkcje
4,6
Warte swojej ceny
4,7

Prawdopodobieństwo polecenia

8,8/10

EngageBay CRM ma ogólną ocenę 4,7 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 640.

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Filtruj recenzje (640)

Steve
Steve
President w kraju: Kanada
Zweryfikowany użytkownik LinkedIn
Szkolenia zawodowe i coaching, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Great CRM, You must consider when looking for a CRM!

5,0 6 miesięcy temu

Komentarze: EngageBay has exceeded my expectations. This program is truly starting to get my business going. I enjoyed my sales guy and everything he told me has been true, yes that's a first. The Customer Service people are great, they are there all the time and have really helped me along. The price was much less than the competition, and if you get the All-in-One set up, they do not nickel and dime you for more modules as its all in that package. I give EbgageBay 100% for all they are doing.

Zalety:

Without a doubt what I like the most is the customer service and all the help I receive. I am not a IT expert and hooking up apps and making SMS, automation and setting up my needs is not something I know a lot about. The Customer Service has been amazing and quite frankly beats the competition I have worked with. I found most companies to be all talk when it comes to helping, but EngageBay has helped me every step of the way, by chat and on the phone when I need extra help.The product is full of tools, I am using the "All In One" version and it does everything I need at half the price as the competition. It amazes me how many choices there are and how much I can do.I find this program will also grow great as our company grows. It's more than we need today, but it won't be next year and for the price, it would be silly to go anyplace else.

Wady:

For me the thing I dislike the most about any program is learning how to use it. But like I said the support is great.There is not a lot I do not like about EngageBay, I am a very happy Customer. If I had to pick something, I would like to see a larger EngageBay University with many more in-depth and beginner videos. I am told this is coming, so that will be great!

Warren
President w kraju: USA
Biotechnologia, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Good option for someone needing a cost effective all in one CRM

4,0 2 tygodnie temu Nowy

Komentarze: The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Zalety:

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Wady:

You get what you pay for, it does what is needed, but does have limitations.

Odpowiedź sprzedawcy: EngageBay

2 tygodnie temu

Hi Warren, Thanks for your review. I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
Internet, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: GetApp

Absolutely horrible!!

1,0 2 lata temu

Komentarze: I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay.
The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work??
Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this.
Avoid at all costs!

Zalety:

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Wady:

It doesn't work at all and the support team asks you to purchase credits for it to work.

Odpowiedź sprzedawcy: EngageBay

2 lata temu

Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.

Candice
Sales Manager w kraju: Republika Południowej Afryki
Nieruchomości, Pracownicy: 501–1 000
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great CRM!

5,0 3 miesiące temu

Zalety:

I am new to Engagebay but have been incredibly happy with the CRM and support received so far. I have tried a few CRM's in the past, and Engagebay is by far the best.

Wady:

Have nothing bad to report so far. As I have only been using the CRM for just over a month, nothing obvious has stood out to me.

Lesley
Marketing Director w kraju: USA
Produkcja żywności, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Outstanding Customer Service

4,0 2 miesiące temu Nowy

Komentarze: My overall experience has been very positive.

Zalety:

I have been an EngageBay customer for several years. Their customer service is outstanding and attentive. My questions are always answered and they go above and beyond.

Wady:

The report templates are not optimal and are limiting.

anita
Owner operator w kraju: Francja
Produkcja żywności, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Positive experience, excellent for my small business

5,0 w zeszłym miesiącu Nowy

Komentarze: It seems to have just about any feature you'd need. It's really easy to just dive right in, I had my lists and landing pages set up in under an hour, without the need to consult any help documentation.

Zalety:

The layout is brilliant, very user friendly from the moment you start. A generous free plan allows you to explore before you subscribe.

Wady:

Nothing so far! I haven't explored all it's features but I've yet to find anything that I don't like.

KONSTANTINOS
ΟWNER w kraju: Grecja
Ochrona zdrowia psychicznego, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

All you I needed in one platform

5,0 w zeszłym miesiącu Nowy

Komentarze: It is very soon, but for the moment is excellent.

Zalety:

The variety of tools is offered at an excellent price—and the spot on customer care.

Wady:

I would like the calendar tool to function more like Google Calendar (visually and technically).

Cesar
Digital Marketing Specialist w kraju: Republika Południowej Afryki
Marketing i reklama, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Cesar Mulenje - Review

5,0 2 tygodnie temu Nowy

Komentarze: I love it, it is easy to onboard and allows me to integrate perfectly with all my social media channels

Zalety:

I like the fact that all features are accesible and I can utilize a CRM that runs my business professionally.

Wady:

Nothing really except that I have to pay for some services.

Francis
Francis
Sr. Publicist w kraju: USA
Zweryfikowany użytkownik LinkedIn
Public Relations i komunikacja, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Great Customer Service

4,0 2 miesiące temu Nowy

Zalety:

The customer service was great and the follow-up was good.

Wady:

The lack of templates for email blasts to send the stuff out.

Randy
owner w kraju: USA
Budownictwo, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Engage Bay CRM is a tool worth considering

5,0 2 miesiące temu Nowy

Komentarze: Overall it is a great product. I would definitely recommend it.

Zalety:

It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out

Wady:

its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue.

Cameron
Owner w kraju: USA
Marketing i reklama, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Feature-rich without breaking the bank

5,0 3 lata temu

Komentarze: We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Zalety:

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Wady:

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Odpowiedź sprzedawcy: EngageBay

3 lata temu

Thanks for the great review Cameron. Your words are super encouraging. We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Rudi
CEO w kraju: Polska
Pozyskiwanie personelu i rekrutacja, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Very Very Good All in CRM and Marketing platform and Super Service!

5,0 w zeszłym roku

Komentarze: Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.

Zalety:

The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!

Wady:

You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.

Daniel
President w kraju: USA
Zarządzanie edukacją, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Happy Engage Bay User

5,0 w zeszłym roku

Komentarze: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Zalety:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Wady:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Helen
COO w kraju: USA
Zarządzanie edukacją, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Good for a beginning company!

4,0 10 miesięcy temu

Komentarze: As an up and coming company we needed a CRM and EngageBay offers one with great customer service at a cost that is reasonable with more than just one feature available. No more are the days of a million spreadsheets!

Zalety:

Customer service is amazing! To do tasks help me stay on top of deals and leads. Cost is reasonable and customizable!

Wady:

Stats can be difficult to analyze for marketing campaigns. Templates could use more design for marketing campaigns. Difficulty with organizing leads/companies, but there are enough work arounds that it is functional.

Martin
R&D w kraju: Republika Południowej Afryki
Obsługa imprez, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Awesome all-in-one CRM/Marketing/do-it-all

5,0 w zeszłym roku

Komentarze: Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and honestly I don't know why anyone would choose anything else for marketing, contact management, sales pipeline, task management, product catalogue, landing page management, user tracking, emailing tool...

Zalety:

Very simple to use marketing suite, linked with database, automations, repository, sales management... you name it it probably does it.

Wady:

Task management is a bit weak but they constantly improve.The stats dashbo

Alex
Marketing Manager w kraju: Wlk. Bryt.
Technologia i usługi informacyjne, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Bang for your buck compared to other CRM's

5,0 8 miesięcy temu

Komentarze: We have saved so much money for a near 1:1 experience compared to our previous CRM. Email marketing and web page building are easier than before too. Overall, i'm very happy.

Zalety:

Engagebay offers most of the same features as competitors but at a fraction of the price. Landing page and Email campaign builders are simply the easiest to use to make professional emails. These are the best features of Engagebay for sure, as well as custom fields and contact management - they're great too

Wady:

I would like to see a better contact scoring system implemented, to make it more general, rather than linking to individual email campaigns. Adding a 'Clicked a link containing..." would also be a great feature for the scoring system.

Hans
Business Developer w kraju: Wietnam
Wyroby luksusowe i biżuteria, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Our number-one-choice of CRM-systems

5,0 2 lata temu

Komentarze: Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.

Zalety:

- Smart and user-friendly interface - Incredible functionality - Highly cost effective - Instant customer support - Encompassing Marketing and Sales management, all in one - Great storage capacity for contacts, images, etc.

Wady:

Perhaps some optimization of contact management, other than that nothing really.

Mansur
Mansur
Product Manager w kraju: Turcja
Zweryfikowany użytkownik LinkedIn
Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A Comprehensive and Easy-to-Use CRM Platform

5,0 w zeszłym roku

Komentarze: Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Zalety:

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Wady:

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Angus
Director w kraju: Australia
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A great priced and featured all in one CRM. We moved from Hupspot to EngageBay and love it.

5,0 3 lata temu

Komentarze: Overall experience is fantastic.
We have not even started the marketing side yet so we are looking forward to that.
If you want an affordable CRM that does just about everything you need at a price that is actually affordable then EngageBay is a great choice.

Zalety:

It is fast and simple to use. We live in deals and task most of the time and it gives you all you need. Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

Wady:

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.

Malintha
Malintha
Operation Manager w kraju: Sri Lanka
Zweryfikowany użytkownik LinkedIn
Technologia i usługi informacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Best CRM for Company can afford

5,0 8 miesięcy temu

Zalety:

All-in-one platform: EngageBay CRM combines CRM, marketing automation, and customer support in a single platform. This integration allows businesses to have a holistic view of their customer interactions and streamline their processes.Ease of use: Users have found EngageBay CRM to be intuitive and user-friendly. The platform provides a clean and organized interface, making it easy to navigate and access various features without much training or technical expertise.Automation capabilities: EngageBay CRM offers powerful automation features, allowing businesses to automate repetitive tasks, workflows, and follow-ups. This automation helps save time and improves efficiency in managing customer relationships.Marketing tools: EngageBay CRM includes marketing automation features such as email marketing, lead generation, landing page creation, and social media management. These tools enable businesses to create targeted marketing campaigns and engage with their audience effectively.Affordable pricing: EngageBay CRM has been praised for its affordable pricing plans, especially for small and medium-sized businesses. The platform offers different pricing tiers to cater to various business needs and budgets.

Wady:

Customization limitations: Some users have mentioned that EngageBay CRM could benefit from more advanced customization options. While the platform offers a good range of features, some users have expressed the desire for greater flexibility in tailoring the CRM to their specific business processes.Integration options: Although EngageBay CRM integrates with popular third-party applications such as Gmail, Outlook, and Stripe, some users have noted that they would like to see expanded integration options with other tools and platforms they use in their business operations.Reporting and analytics: While EngageBay CRM provides basic reporting and analytics features, some users have expressed the need for more advanced reporting capabilities. They have mentioned that additional customization and visualization options could enhance their ability to derive actionable insights from their data.Learning curve: Although EngageBay CRM is generally considered user-friendly, a few users have mentioned that there can be a slight learning curve when first getting acquainted with the platform and its features. However, with some exploration and practice, users have found it easy to navigate and utilize effectively.

Kamran
CEO w kraju: Pakistan
Technologia i usługi informacyjne, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Its really an alternative to HubSpot and Agile CR<

5,0 2 lata temu

Komentarze: It has been a great experience and i onboarding is super easy.

Zalety:

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while. Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost. When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost. I would highly recommend EngageBay to use.

Wady:

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Zweryfikowany recenzent
Zweryfikowany użytkownik LinkedIn
E-Learning, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

crm for all your business needs

4,0 8 miesięcy temu

Zalety:

EngageBay CRM is a user-friendly tool, even a tech noob could navigate through it like a pro. The interface is sleek, intuitive, and not overloaded with unnecessary bells and whistles. the customization options are great! I could tailor the CRM to fit my business needs, creating personalized pipelines and custom fields. also with the email marketing tools, Designing and sending out engaging emails was a breeze, and the analytics helped me track their performance. EngageBay CRM just made my life easier.

Wady:

the mobile app could use a little better. it's functional and gets the job done, but it lacks some of the advanced features and smoothness of the desktop version.

Odpowiedź sprzedawcy: EngageBay

8 miesięcy temu

Hi, Thanks for sharing your feedback. We are working on an updated version of the mobile app and it would be launched soon. We will notify you once it is live.

Fırat
CEO w kraju: Turcja
Technologia i usługi informacyjne, Pracownicy: 51–200
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Commentary on my great results

4,0 w zeszłym roku

Komentarze: EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide range of industries grow their bottom line. This email marketing software is easy to navigate and will allow you to manage every aspect of your customer relationship from one central location. The customer relationship management system is very flexible and will allow you to track all of your customers from one location.

Zalety:

This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.

Wady:

It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.

Kevin
Kevin
Growth Marketing Manager w kraju: USA
Zweryfikowany użytkownik LinkedIn
Zdrowie, wellness i fitness, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Excellent CRM and Marketing Tool for the Price Point

4,0 w zeszłym roku

Komentarze: Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more.

Zalety:

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Wady:

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Evan
Director of Operations w kraju: USA
E-Learning, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

All the features at an unbeatable price!

5,0 11 miesięcy temu

Zalety:

EngageBay is very intuitive to use and has all the tools of other CRMs that cost 10x as much. They are always available and have been very helpful with every question we have asked.

Wady:

Understanding which features were included in the different plans was a bit confusing at first.