Recenzje produktu: MaintainX

Quick implementation

Zalety:

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

Wady:

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

MaintainX review

Komentarze: Overall my experience has been positive with MaintainX. There are still some things we're working on tweaking to have it meet the needs of our company.

Zalety:

I like the ability to document maintenance and setup reminders and schedules for tasks.

Wady:

I find it difficult to review the work that has been completed and check on my team's work to make sure the work is getting done.

Great Support when transitioning to digtal

Komentarze: "It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

Zalety:

Great support and they are on the right path to have an front line first app

Wady:

The lack of customizations and the lack of levels of access and cost.

MaintainX is the best CMMS platform on the market

Komentarze: MaintainX is the best CMMS platform that I have used in my long tenure as a Facility Manager! It's easy to convert to from another platform, the customer support is exceptional, and new users that may not have great computer skills can easily adapt.

Zalety:

MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!

Wady:

The only con I've found is not being able to filter certain assets out of an asset report before it goes to CSV, but that data is easy to filter out in Excel.

Great streamlined program

Komentarze: We have had a great experience with the program. I would love it if adding a new user it automatically went to a requestor vs automatically wanting to add them as an admin. We have had times when we accidentally tossed someone in the wrong category resulting in charges we didn't need.

Zalety:

the ease of use including the optional phone app!

Wady:

we find the reporting side to be a little bit clunky but have had wonderful customer service in troubleshooting!

Amazing, Versatile Product

Komentarze: From tech support to execution we have had a great customer service and support feel with MaintainX.

Zalety:

Versatitilty to meet a variety of needs within the company.

Wady:

My time is limited and figuring out all the options within the program takes some time.

Strong automated maintenance tracking

Komentarze: At first the platform takes a while to get used to but once I figured it out, it was easy to use.

Zalety:

I like the automated maintenance tracking system.

Wady:

The system is lacking a log book. I would like the ability to log a significant event without having to create a work order.

10 out of 10

Komentarze: MaintainX has been a game changer for me and my team allowing us to keep up with work orders much easier and has made operations much more efficient.

Zalety:

MaintainX is extremely user friendly as well as mobile friendly.

Wady:

MaintainX is limited to what all you can accomplish unless you have the enterprise plan.

MaintainX - Easy to Use!

Komentarze: MaintainX helped eliminate the need for multiple excel sheets. The information can be disseminated across multiple levels of production and be used to make informative decisions.

Zalety:

The ease of setup. From onboarding to going through each feature the platform is easy to follow and very intuitive.

Wady:

Nothing yet. From my experience with the app and web browser I have not found any major hangups which could cause me issues.

Well executed CMMS

Komentarze: Easy implementation with plenty of support. Large base of knowledge for help aids in configuring the software to specific needs.

Zalety:

Setting up work orders, asset, parts and procedures is very simple. User interface is intuitive.

Wady:

Needs more user types, with appropriate cost, to allow for greater flexibility

Upgraded from Excel

Komentarze: Our experience has been wonderful! Our customer success manager [sensitive content hidden] has been amazing. She is quick to answer any questions or jump on a meeting to walk us through something that is new to us. I would recommend MaintainX a thousand times over.

Zalety:

MaintainX has allowed us to better track our assets and our preventative maintenance. We have gotten rid of our outdated Excel sheets and upgraded to a system that keeps track of everything for us and reminds us when we have missed something. MaintainX has cut down on our data entry time as everything only needs entered once and not new every year.

Wady:

We've had MaintainX for over 6 months now and have yet to find a con.

MaintainX makes organizing and showing corrective actions for inspections easy!

Komentarze: Overall MaintainX has helped keep our managers and operators on task with what needs to be done and when.

Zalety:

It automatically creates corrective action work orders for items that need correction.

Wady:

The lack of being able to get alerts for work orders that are due.

Makes my life easier!

Komentarze: Amazing and wish we would have found and been able to deploy the product years earlier. But so happy we have made the switch!

Zalety:

The ease of use and features plus the incredible response from the entire team from management to tech support is amazing.

Wady:

Nothing at all! I have worked in several systems and by far this is my favorite.

Capstone Review

Komentarze: Overall I cannot fault this system and would definitely recommend it to anybody.

Zalety:

The customer support has been above and beyond. [sensitive content hidden] has been guiding us every step of the way and has been outstanding in setting up our system. He is a credit to the company.

Wady:

I haven't found any yet. The entire process from start to finish and ongoing has been excellent.

QuidelOrtho MaintainX review

Komentarze: It has been great. Managing spare parts and locations has been very simple. Tying workorders to assets and showing how often work is done to that asset has been very helpful.

Zalety:

User Friendly . Very robust system. Makes spare parts management easy.

Wady:

The Apple barcode scanning when using bulk printed QR codes. The ability to distinguish the units after the URL code is not working with apple. It does work with Android though.

MaintainX isn't just a maintenance program but an entire facility management program

Komentarze: MX has more than 500 employees at this stage and I've interacted with quite a few over the three years and they have all been awesome... But I just have to give a shout out to [sensitive content hidden], my MX dream team and absolutely exceptional to work with.

Zalety:

MX is an ever changing program and it's constantly getting better. I signed up approx 3 years ago and they have launched feature upgrade after feature upgrade in that time. The system was already awesome when I got it and helped streamline a lot of the things we were struggling to get organized properly, but after three years they have launched so many more updates with features that make it absolutely exceptional.

Wady:

I would like to see the ability for me regular staff that aren't on MX to be able to complete a daily check list without quadrupling my price.

Everything I need in one place

Komentarze: I've been an industrial mechanic for over 25 years. I've worked with shelves of parts catalogs with phone numbers and names scribbled on them, with faded faxes, photocopies and breakdowns stapled to the covers or stuffed into binders with manuals with missing pages. Spreadsheets with lines and lines of parts numbers and costs, inspection paper sheets covered in dirt and grease, static-y two-way radios for site equipment service calls, drawers full of half-used PO books with conflicting numbers that mean nothing (I can use YYYYMMDD-HHMM as my PO numbers now!) And that was the trade life. Now there's MaintainX. ALL OF THAT in one easy to find place, at your desk or on your phone. The job is still challenging. But MaintainX makes it easier.

Zalety:

It links suppliers to POs to spare parts inventory, which links to the assets, which links to inspections, which links to downtime tracking, which links to the mobile app so operators can call for service and automatically leave a record of it on the asset in question...

Wady:

Seriously, the only thing that irks me a bit is when I order parts or supplies that have more than two decimal places in the cost. And I hear they're working on that ;-).

High School Rennovation/Addition

Zalety:

I like that it is user friendly. We have a unique situation where we have turned over parts of a school and are still in site building new areas. MaintainX has allowed us to field maintenance requests from teachers for the entire school and it allows us to determine if it is new construction (contractor issue) or existing areas (school maintenance issue). Before MaintainX we were getting phone calls about the issues and now every teacher has access to MaintainX to submit a work order that we can track and get fixed without a middle man.

Wady:

I wish that I could get a PDF print out of filtered work orders that has the description of the work order. There is a summary printout now but it only shows the title. I wish it were to show the entire work order, or at least the description/comments.

Bath Review

Zalety:

-MaintainX is easy to use -Helps keep low to high priority tickets organized -Reporting/metrics is clear and easy to understand -The ability to easily track site down time across the entire system -Procedure creation for reoccuring work orders -Automated reoccuring work orders -Work order creation is clear and simple -Support teams are very helpful

Wady:

Having to create the same procedure across multiple Organizations instead of creating one and applying it to all Organizations.

Simplified our daily maintenance activities

Komentarze: MaintainX has simplified our daily maintenance activities. We are more organized and have the ability to predict machine failures which has reduced equipment downtime. Customer support has been the best. They are always friendly, helpful, and reliable.

Zalety:

I liked the many features MaintainX provides. The Asset Health feature has helped give our company a better understanding of equipment downtime and cost associated with it.

Wady:

We would like to see more in-depth reporting on the changes to parts cost.

MaintainX For a Brewery / Restaurant

Komentarze: Great experience working with MaintainX from the initial trial of the full software to the purchase. Then the library of videos of how to use the software to the meetings with your MaintainX representative that helps further your use of the software.

Zalety:

The system runs on PC and mobile at the same time. The mobile app allows the technician to take photos, text, and describe the work being done. All the information once entered into the mobile app can be seen at any device with the MaintainX software in seconds. MaintainX has multiple ways to create inspections, pms, and work orders for the onsite technician's input.

Wady:

It takes some time to develop your inspections, pms, and work orders.

Great and awesome

Komentarze: Great and awesome
So far all of the functionality we need are available. Just need to have some add ons on preferred custom dashboard meters we want to monitor.

Zalety:

You will have ease of management on spare parts inventory, preventive maintenance schedule and procedures

Wady:

Need to have custom dashboards on meters we want to see performance

Changing to MaintainX

Komentarze: The support team at MaintainX helped us to move all of our files into MaintainX and get started setting up procedures and our parts inventory list. They are quick to respond when we have a question or a request and that made the start up go much easier than we had expected.

Zalety:

One of the best things about MaintainX is how easy it is to use. Everything from setting up procedures to actually completing work orders has been set up to be simple to use and easy to navigate. The support team worked with us to get all our information transfered over and did a great job explaining how everything worked within the system. This helped to make the transition to a new system much easier than what we had expected.

Wady:

Not being able to batch print work orders if needed.

MaintainX: Easy and Conveient

Zalety:

The workflow is easy to learn and becomes second nature in time.

Wady:

The inventory management system could use some updating.

Great product

Komentarze: its been great working with the MaintainX team integrating with our company

Zalety:

the whole platform is great. plenty of features and it is easy to use for admins and techs

Wady:

WOs will not reoccur if the previous WO is not completed