Recenzje produktu: Gymcatch

4,9 (183)

Informacje o produkcie: Gymcatch

Gymcatch helps fitness business owners save time, increase revenue and provide great customer service.

Dowiedz się więcej na temat produktu: Gymcatch

Zalety:

An easy to use system at an affordable price. You get a free trial to try it out before you make a purchase.

Wady:

Logo in the corner, slightly limited in terms of colour/layout options.

Oceny produktu: Gymcatch

Średni wynik

Łatwość użytkowania
4,7
Obsługa klienta
5,0
Funkcje
4,7
Warte swojej ceny
4,9

Prawdopodobieństwo polecenia

9,7/10

Gymcatch ma ogólną ocenę 4,9 na 5 w oparciu o recenzje użytkowników na Capterra w liczbie: 183.

Filtruj recenzje: (183)

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Filtruj recenzje (183)

Desmond
Desmond
Owner w kraju: Irlandia
Zweryfikowany użytkownik LinkedIn
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Gymcatch is Great

5,0 7 miesięcy temu

Komentarze: I have found using Gym-catch to be easy and great support with video tutorials It is now allowing me to grow my business in different avenues I am delighted I found Gym-catch

Zalety:

Gym-catch is helping me find new revenue streams clients are booking in advance and I am now able to sell my online videos through the app which has given me a bigger market

Wady:

Clients don,t get Text reminders of sessions or if they are on a wait list I think this would be a good feature to add on

Odpowiedź sprzedawcy: Gymcatch

7 miesięcy temu

Thank you very much for taking the time to write a review Desmond, it's very much appreciated! Delighted to hear the software is allowing you to increase your market and that our support videos have been a such a great help! Many thanks again, Ollie Director & Founder

Hayley
Fitness instructor w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Fantastic app

5,0 w zeszłym roku

Komentarze: Fantastic. I would recommend 100%. Easy to use with outstanding customer service.

Zalety:

Simple to use for both businesses and clients. Lots of extra features to suit your brand/company. You only pay for what you need and you can swap and change it monthly. Everything you need in one place.

Wady:

My only complaint would be that the client messaging system can sometimes be slow. So there can sometimes be a delay receiving messages.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you very much for taking the time to write a review Hayley. We really appreciate it and so pleased the software meets your needs at the right price. Thank you too for the messaging feedback - whilst not something we're seeing more widely, some updates coming to update that soon which I think may help. Please do get in contact with support if need us to look at anything in relation with you. Many thanks again, Ollie Director & Founder

Lauren
Fitness Trainer w kraju: Australia
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Simple & Effective Software

4,0 2 miesiące temu

Komentarze: The experience so far has been great. The support team is always willing to go above & beyond to assist in any way they can. Added bonus is there's no pressure to commit; no pushy sales & constant calls.

Zalety:

The value for money is great! The software is simple enough to set up even if you have no idea how the backend of programs work & the support staff are always ready & happy to help you through any difficulties.

Wady:

It would be great if there was a way to membership start dates so that clients could commit to their membership in advance. This would be super helpful for new businesses so they could onboard & lock-in members before their open date. It would also be great if memberships could be renewed on a specified rolling basis - 3, 6, 12 months etc. With the option to renew automatically if desired. However there are plenty of ok ways to get around these issues.

Odpowiedź sprzedawcy: Gymcatch

2 miesiące temu

Thank you very much for taking the time to write a review, Lauren, it's very much appreciated. Delighted to hear that our support team have gone above and beyond to assist you and that we have been able to offer you great features at value. Thanks for the feedback around the membership enhancements, we will actually be working to bring both these features in to the system soon so great to know that we will be able to enhance your experience further with these. Many thanks again, Ollie Director & Founder

Louise
Fitness instructor w kraju: Wlk. Bryt.
Szkolenia zawodowe i coaching, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Good easy app to use

3,0 w zeszłym roku

Komentarze: Good

Zalety:

Like the ease of booking and colourful pages. Good for fitness use.

Wady:

Having to pay. The tone it takes to organise classes

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you very much for taking the time to write a review Louise. We very much appreciate it and are pleased you like the ease of booking, page layout and fitness use case. Thank you too for the feedback on tone - always a balancing act to try to ensure clear, communicates power of system and not too technical! Please do send anything specific in relation to [email protected], always very welcome indeed! Many thanks again, Ollie Director & Founder

Kay
Personal Trainer w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Great support from [SENSITIVE CONTENT] and the team

5,0 3 miesiące temu

Komentarze: I had a bit of trouble setting up initially as I am not great with technology. A google trams call was arranged to go through all the parts that I needed help with and now I know what I need to do to set up this new system in a way that works for my business. Couldn't fault the support at all, via web chat and on Meets

Zalety:

How you can set multiple packages for each of your services

Wady:

Its quite complex to set up and get your head around in the beginning

Odpowiedź sprzedawcy: Gymcatch

2 miesiące temu

Thank you very much for taking the time to write a review, Kay, it's very much appreciated. Really pleased to hear that our support team were able to offer you the individual support you needed to successfully set up your account. Many thanks again, Ollie Director & Founder

Lindsey
Director w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

I can't tell you the relief!

5,0 w zeszłym roku

Komentarze: Flipping brilliant so far. So helpful. Patient. Kind. Customer focussed. Clear. The fact they are UK based and we're in the same timezone really has helped too. I used a different soft ware for the last year and it's been awful.

Zalety:

I'm so excited I've found something that is so easy to use. I'm not techy and have been able to work out in one day how to upload classes, pictures, get customers onto the system and start making money - even in my trial period. I love the info I can see about my customers bookings and the scheduling of classes. And it links easily with zoom too! I know how to cancel things and edit a customer package... and it's fairly intuitive. Just dig around and look. You soon find the thing you need.

Wady:

Working out whether I need a class pass, a bundle or a membership is still a bit foggy for me. There are videos explaining which does what - but thinking it through in terms of what MY actual business needed was harder. Luckily the help / chat team were patient when I asked lots of questions. It's linking your strategic structure to the pass / bundle / membership that feels a bit complicated. So I started simple with a 5 class bundle then I'm going to expand from there. There are videos - but it's not as good as chatting to someone about what you want your business to achieve and which is the best model. A half hour help chat / webinar on this would be useful sometime!

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you very much for taking the time to write a review Lindsey. It is very much appreciated and we're very proud that we're able to help your business. Many thanks again, Ollie Director & Founder

Tanya
CEO w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Exactly What The Industry Needs

5,0 9 miesięcy temu

Komentarze: Brilliant, wish I'd of found it sooner it would have saved A LOT of effort and multiple headaches.

Zalety:

Every fitness software I've used has been missing things and seems like it has been created by people not in the industry. This software is exactly what I've been looking for in one place and the community feature is simply amazing.

Wady:

The ability to remove comments on the newsfeed and maybe be able to add photos not just text.

Odpowiedź sprzedawcy: Gymcatch

9 miesięcy temu

Thank you very much for taking the time to write a review Tanya - we really appreciate it! Delighted to read we're meeting your needs and especially around the community Newsfeed / Messaging features. We've plans to enhance those over time including those suggestions too. Many thanks again, Ollie Director & Founder

Kerstin
Dance & Fitness Instructor w kraju: Wlk. Bryt.
Sport, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Gymcatch

5,0 2 tygodnie temu Nowy

Komentarze: I wouldn't be without it now. I set up my Gymcatch business account during the Pandemic and it met my needs perfectly. Despite now being back to "normality" I wouldn't revert back to cash payments and paperwork. The features it provides make my life much easier

Zalety:

Easy to use system which is perfect for my class needs. Booking is simple, managing class size and detail is straightforward and applications for communicating with customers are easy to use

Wady:

Some of the essential features are additional bolt ons. It would be nice if these were included, but I understand why they're not. From an admin point of view I find it easier to use from the website on my laptop rather than through the app on my phone. The reverse is true from a user-participant perspective.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym tygodniu

Thank you very much for taking the time to write a review, Kerstin, it's very much appreciated. Delighted to hear that our platform has fitted in so well with the needs of your business and has been so easy to use for both yourself and your customers. Thank you for the feedback on the ease of use in regards to the admin portal and mobile apps, we'll certainly take that on board. Many thanks again, Ollie Director & Founder

Mary
Pilates Instructor w kraju: Irlandia
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Fantastic Product for Bookings, Scheduling and Payments

5,0 3 tygodnie temu Nowy

Komentarze: GymCatch is great for both online and in-person businesses providing services where clients want to pay online and not have to carry their wallets with them.

Zalety:

The product was easy to integrate with my Pilates business website, the steps on how to do so we very straight-forward. Being able to see who was booked in to class, get clients to complete health forms before booking and take payments integrated with stripe made this app a great admin tool. Being able to add or remove refunds and give discount codes to clients is also a great useful feature.

Wady:

None..... .....................

Odpowiedź sprzedawcy: Gymcatch

w zeszłym tygodniu

Thank you very much for taking the time to write a review, Mary, it's very much appreciated. Very happy to hear that Gymcatch has been easy to integrate in to your existing website and business and that our features have been able to improve the admin processes within your business. Many thanks again, Ollie Director & Founder

Mercedes
Founder/CEO w kraju: USA
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

How Gymcatch makes booking simple, seamless, and sweet!

5,0 4 tygodnie temu Nowy

Zalety:

Gymcatch provided more options than I ever imagined. They made it simple with bolt-ons to select and deselect certain features that may or may not work from month to month. As an early startup, the customer service team was very patient and understanding of our complexities. As the primary administrator, I enjoyed the ease of data collection that Gymcatch provides as a built-in feature. It's very customizable and integrates seamlessly with our website.

Wady:

I didn't have many issues with the software. The training videos are very straightforward whenever I got stuck.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym tygodniu

Thank you very much for taking the time to write a review, Mercedes, it's very much appreciated. It's really great to hear that our platform has exceeded your needs and expectations and that our support team have been on hand to assist when required. Many thanks again, Ollie Director & Founder

Sarah
Business Owner w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Best Booking System For Fitness Professionals

5,0 w zeszłym roku

Zalety:

It’s easy to use. It helps me manage my business and automates the booking process, which I was previously having to do manually. Gymcatch helps me connect with my clients and simplifies their bookings and payments. Plus they are adding incredible new features all the time!

Wady:

Zero complaints they literally have thought of everything!

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you for taking the time to write a review Sarah, we really appreciate it. We are so passionate about supporting fitness in the community and so pleased this comes through to you and our customers. Many thanks again, Ollie Director & Founder

Helen
Fitness Instructor w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Nothing but praise for Gymcatch

5,0 w zeszłym roku

Zalety:

From a business perspective it's incredibly easy to set up (with comprehensive guides and support available if needed), has adaptability / flexibility with 'Bolt-Ons' and makes tracking bookings and attendees a doddle. From an end user perspective I've had feedback saying it's very user-friendly due to it's straight-forward, easy to navigate app.

Wady:

I can't personally say that I have come across any cons, it's made my life a lot easier. If I've felt something wasn't quite right I've contacted support who have pretty much instantly either pointed me in the right direction or noted my query / issue.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you for taking the time to write a review Helen, we really appreciate you taking the time. We're so pleased that Gymcatch has helped your business, especially during the pandemic which we know added a lot of unwanted complexity for many. Many thanks again, Ollie Director and Founder

Geraldine
Personal Trainer w kraju: Wlk. Bryt.
Szkolenia zawodowe i coaching, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

The best app for my business!

5,0 2 lata temu

Komentarze: I honestly wouldn't use another app for my business. It's everything that a business needs and allows me to look more professional in an industry that is quickly becoming oversaturated. I can't recommend this app enough and the customer service I've received from day one has been nothing short of excellent. It's pushed my business to stand out from so many others while still allowing me time to spend with clients. I really didn't want an app that was too time consuming and would lead me to neglect my clients and take away that personal experience by constantly having to update or rework an app.

Zalety:

What I like most about this software is that it's easy to use. It's free for my clients to download, easy for them to book, pay and cancel all in one place. Easy for me to schedule classes ahead of time (months if needed). I have the option to turn on or off extra bolt on's, which is very handy and one that covers my business well. I can easily make a class an online class with zoom by tapping a button and it arranges links, ID's, passwords ect, making it easier on me and less time consuming. It also works very well with Stripe, the app that handles all of the payments. One of the best features I find that this app has is the option to refund a client with a class pass rather than actually removing money from my account, a win win in my opinion.

Wady:

I suppose the only negative I have with the software is how many Zoom meetings I can make. Nothing really to do with Gymcatch as it's a Zoom problem but sometimes when making online classes it won't pre-set them as I'd have gone over my 100 class limit for that day meaning I've to wait until the following day and trying to figure out what classes didn't set itself up.

Odpowiedź sprzedawcy: Gymcatch

2 lata temu

Thank you very much for taking the time to write this comprehensive review Geraldine. We're genuinely delighted Gymcatch works so well for you. Thank you too for the Zoom feedback! In relation to that one limit we'll continue to work with Zoom in the hope they relax that daily limit. Many thanks again, Ollie Director & Founder

Amanda
Fitness Instructor w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

The perfect booking system solution for fitness providers

5,0 3 lata temu

Komentarze: Having looked at several booking solutions I decided to try GymCatch based on cost and functionality. From the start I found Gymcatch easy to use, with no App glitches experienced by either the administrator or clients. It is easy to set up recurring classes using existing templates, and client feedback has been excellent in terms of ease of use. The messaging function is somewhat limited in terms of characters and is a little clunky in terms of functionality, particularly if using the App. When I have experienced a problem (thorough lack of awareness on my part of how the system works), Gymcatch customer support dealt with my email query straight away. Overall I would thoroughly recommend Gymcatch if you are looking for a simple to use booking system that has great functionality and excellent customer support.

Zalety:

Ease of use, functionality, customer service and support and the price.

Wady:

The messaging function is a little clunky and word limited

Odpowiedź sprzedawcy: Gymcatch

3 lata temu

Thank you very much for your review Amanda. We really appreciate you taking the time and are delighted that Gymcatch has proved to be the solution you wanted. Thank you too for your feedback on in-app messaging. I hope more recently this has improved with various updates we've made, but we do recognise it's not as all-encompassing as a WhatsApp or similar platforms as yet. We will be working on enhancing this in the coming months. Many thanks again, Ollie Director & Founder

Simon
Owner w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Best versatile booking system ever!

5,0 3 lata temu

Komentarze: The community features and rewards system based in the app for my customers have helped create a stronger community amongst my participants. Using GymCatch cut my monthly cost of a booking system by over 70% compared to previous service, and has all the features I need to keep my fitness classes running and growing

Zalety:

The best customer service I've ever experienced, messages responded to usually within a few hours. Services are all incredibly easy to use and customise - my customers love using this booking system. Developers are always working to provide new features and refine existing services.

Wady:

New features are sometimes a little slow to be released (though always excellent when they arrive).

Odpowiedź sprzedawcy: Gymcatch

3 lata temu

Thank you for your review Simon, really appreciate you taking the time! We're delighted you switched to Gymcatch and that you find it so intuitive. Thank you too for the feed-in on new features. Always a delicate balance with the need for careful design, development and testing but as we go about doubling the size of the team I'm certain our pace of iteration will increase too. Many thanks again, Ollie Director & Founder

Carla
Director w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Rozważane rozwiązania alternatywne:

GymCatch - easy & efficient to use

4,0 2 lata temu

Komentarze: Easy booking, less hassle when it comes to communicating, time saver!

Zalety:

Gymcatch has all the features that I need for bookings for my fitness classes. The zoom integration is key and i like the auto-refund options. My customers are finding it easy to use & straightforward to book classes. The internal message system is great and my customers like that it integrates with your calender. Having the catch up link avaialble through the booking link is such a time saver!

Wady:

For customers to be able to see our full timetable when searching for classes, rather than a restricted view of only the week ahead would be much better.

Odpowiedź sprzedawcy: Gymcatch

2 lata temu

Thank you very much for your review Carla, it's really appreciated and delighted this is meeting your needs. Also pleased to update that in our upcoming release we will be extending the default week to a month timeframe for the class list view returns. Many thanks again, Ollie Director & Founder

Lynn
Pilates teacher w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Best booking software out there!

5,0 2 lata temu

Komentarze: Gymcatch is an efficient and affordable booking system which looks very professional. I have had very positive interactions with the directors and found that they are genuinely passionate about making their system work best for their clients and their businesses. [SENSITIVE CONTENT HIDDEN] are very responsive to feedback and are constantly working to make sure the system evolves to meet our needs (such as adding Zoom links when many of us had to move our businesses online).

Zalety:

As an administrator, I like the fact that users have the choice of logging in via the app or the website, as some of my clients don’t use smartphones. I love that the same software can enable me to offer packages of classes to be used within a time limit as well as courses that run weekly for a certain length of time. This gives me the flexibility I need for my business model.

Wady:

Initially I didn’t like that there was no Courses feature for block bookings, but this has now been added and works very well for me and my clients.

Odpowiedź sprzedawcy: Gymcatch

2 lata temu

Thank you very much for taking the time to write a review Lynn, we really appreciate it. Also delighted to read the packages/courses combination is working so well for you! Many thanks again, Ollie Director & Founder

Ruth
Fitness Instructor / Administrator w kraju: USA
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Gymcatch helps get navigate Covid era and beyond!

4,0 w zeszłym roku

Komentarze: Overall, Gymcatch has provided a more affordable option for our small nonprofit business to streamline sign-up, payment and package purchasing which became necessary during Covid. I would never go back! There are so many other features such as scheduling. calendar etc...that helps us to communicate with our clients. I love it!

Zalety:

This software is fairly easy to navigate and there is online chat help and Q/A to quickly assist with getting things set up. It allows my participants to take control of their punch cards and memberships without having to rely on me to manage it for them with paper or other means.

Wady:

I feel like the web interface is not real pretty and the font is so small. I would love for this to be my main web page but it is not impressive in how it looks/reads. The mobile version looks way better. I did have some clients that struggled getting used to it (they would accidentally pay for class with a credit card instead of their purchased package because it wasn't clear to them how to navigate to it or they weren't signing in.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Many thanks for taking the time to write a review. Very pleased to read the software has proved easy to use and cost effective. Thank you too for the web feedback. I'm sorry you'd like to see that look differently. As it so happens there are some tweaks that will follow the mobile styling more coming. That said, it's genuinely not something we've had fed back previously. We'd gladly pick this up directly - the reviews are deliberately anonymised, so please do contact us via [email protected] if you'd like in relation, all feedback always welcome. Many thanks, Ollie Director & Founder Many thanks again, Ollie Director & Founder

Charlotte
Studio owner & Pilates teacher w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Studio owners GymCatch experience

5,0 w zeszłym roku

Komentarze: Great, when I have had a problem, the response has been excellent. Very helpful and keen to make things work for us. Also listened to suggestions to improve the service.

Zalety:

The phone app is excellent and there are now lots of add on features that have helped me take and manage online bookings from anywhere. There are videos explaining how to do things. The team listen to suggestions… example courses and drop ins. The emails are great so everyone knows what is happening.

Wady:

A few things, some times clients click twice and end up booking in twice and do not mean to. There are lots of options and I feel there is lots to go wrong if you don’t fully understand the set up. I am still learning. The “How to “ videos are excellent. Sometimes there are lots of clicks to get to where I need, all takes time. Generally the product is excellent though.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Many thanks for taking the time to write a review Charlotte. We really appreciate it and are so pleased the software is meeting your needs and expectations. Thank you too for the feedback - passed to the product team as we're always working to make things easier! Many thanks again, Ollie Director & Founder

Jenna
Owner w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Rozważane rozwiązania alternatywne:

BLOOMIN MARVELOUS

5,0 w zeszłym roku

Zalety:

The customer service given by the Team especially [SENSITIVE CONTENT] is phenomenal, for such a great value product they really do go above and beyond to support you. Nothing is too complex for them to resolve. Highly skilled, intelligent, friendly individuals. Zero complaints!

Wady:

Only thing that could be a useful tweak in the future is the potential for adding different calendars for different areas of the business rather than having appointments. It would also be super helpful to be able to have an online ParQ and the o[ption to tag different waivers to the different options available to clients.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Thank you very much indeed for taking the time to write a review Jenna. We really appreciate it. Delighted to hear we've done a good job supporting you and the tools met your needs. Thank you too for the feedback - all part of wider plans, and will ensure add an extra vote to our records for their addition! Many thanks again, Ollie Director and Founder

Becky
Fitness business owner w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Pracownicy: 2-10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

GymCatch review

5,0 3 lata temu

Komentarze: Overall I think GC is great - it takes the stress away and once you know what you are doing with it it is just brilliant.

Zalety:

I love the way this software does away with individual people messaging me to book on to classes. As a business owner that runs 25 classes a week this is invaluable.

Wady:

I least liked having to refund people when they cancelled but Gymcatch have listened and they now offer auto refunds which is great. The current problem for me is not being able to see on my phone app how many people have booked on to a class with a quick glance. You can see on the computer but not on the phone app.

Odpowiedź sprzedawcy: Gymcatch

3 lata temu

Thank you very much for your review Becky! Very much appreciated and we're so happy you chose Gymcatch to do away with that 1-2-1 admin! Thank you too for the comment on at-a-glance attendee visibility - we've actually added that in very recently, sorry if missed the coms (!), just a configuration to update - I'll email directly in relation. Many thanks again, Ollie Director & Founder

Amrit
Personal Trainer, Sport Massage Therapist w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

GymCatch took the stress out of bookings

5,0 12 miesięcy temu

Komentarze: By taking care of bookings and PARQ’s - I can take care of actually delivering my classes and taking care of my clients.
Embedding the app into our website was made extremely easy and functional almost immediately.

Zalety:

Introducing GymCatch took the stress of booking away along with chasing clients for payments and commitment to attend.

Wady:

Clients contacting me to help them to use the app - perhaps make it easier for the client to as for GymCatch support.

Odpowiedź sprzedawcy: Gymcatch

12 miesięcy temu

Thank you very much for taking the time to write a review Amrit, we really appreciate it. Delighted to read Gymcatch has reduced your admin and increased client commitment. I noticed your client contact point - thank you for that. If there's anything specific you'd like us to look at please do get in touch via [email protected] Feedback always very welcome. Many thanks again, Ollie

Kaye
Fitness Instructor w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Community Fitness

4,0 3 lata temu

Zalety:

Easy to set up, easy for customers to use online or to download the app, fast response from support when needed.

Wady:

I have to be using the online version on a desktop to access all features. Keeping track of class passes is actually quite difficult. If someone cancels and is eligible for refund, I have to remember to go in and manually refund as the system does not do it for you.

Odpowiedź sprzedawcy: Gymcatch

3 lata temu

Thank you very much for the review Kaye! We're really pleased you and your customers find the system easy to use. With regards to auto-credit backs, our auto-refund feature can actually handle that. I'll email directly to ensure you have the needed information. Many thanks again, Ollie Director & Founder

Rachael
Owner w kraju: Wlk. Bryt.
Zdrowie, wellness i fitness, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Easy to set up, easy for my customers to book through and outstanding customer service

5,0 2 lata temu

Komentarze: Overall experience has been great. It's saved me tons of time and effort and the same goes for my clients too. It's a brilliant app.

Zalety:

How easy it is for me to use and for my customers too. I've had such positive feedback about them being able to book classes on their phone and it's saved me so much time taking books and payments. It's a lot more intuitive than other booking systems I've tried for yoga classes. And the customer service is superb - there's a real personal touch and they're so quick to help. It's lovely having conversations with real people and no robots!

Wady:

The brilliant thing is that if there's anything I would find useful, I message Gymcatch and they take it on board for future releases of the app.

Odpowiedź sprzedawcy: Gymcatch

2 lata temu

Thank you very much for taking the time to write a review Rachael, the team and I really appreciate the feedback! We're delighted you've found things so easy and had a positive experience with the support team. Many thanks again, Ollie Director & Founder

Helena
Pilates Teacher w kraju: Wlk. Bryt.
Szkolenia zawodowe i coaching, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

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Likes and dislikes

4,0 w zeszłym roku

Komentarze: I’ve enjoyed the time with gym catch but it was hard to set up and I’ve spent a lot of time chatting to online help.
I haven’t added demand yet so I hope that’s easy.

Zalety:

Feels fun and modern Like that it’s a growing company The people are really helpful in the chat when you can’t work something out.

Wady:

Calendar integration not great sends double one that’s cancelled so you calendar is a mess. No name on booking in the calendar . No reminder text sent to clients . Not designed for 1-1 bookings PT. Want to reach out for help in the evenings and weekends but gym Catch closes. Vids on YouTube are fast and bit quick to follow. Bit expensive as most people need all the add on’s to compete with other booking systems. Would like more templates on offer.

Odpowiedź sprzedawcy: Gymcatch

w zeszłym roku

Many thanks for taking the time to write a review Helena. We appreciate the feedback! I'm pleased that you've found the feature set wide and our team helpful. Thank you for the calendar sync and PT feedback. We've certainly focused on group classes historically and we agree there's some enhancements to make for intelligent variable appointment scheduling and these will be going into development soon. Please do feel free to reach out directly if you'd like to learn more in relation ([email protected] or online chat as these reviews are deliberately anonymised). In terms of outside of office support, we do generally reply outside of office hours (and have weekend times for replies) but these are not live rather clear downs. We keep that under review and may amend hours in due course. Many thanks again, Ollie Director and Founder