--- description: Dowiedz się wszystkiego na temat LiveChat od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do obsługi klienta](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.pl/software/62194/livechat Page: 1 / 70\ Dalej: [Next page](https://www.capterra.pl/software/62194/livechat?page=2) > Oprogramowanie premium do czatu na żywo i pomocy technicznej używane przez 30 000 firm. Wypróbuj LiveChat i zamień swój zespół w gwiazdy obsługi klienta. > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: LiveChat? Z LiveChat korzystają przez firmy z całego świata i z każdej branży. Start-upy, małe i średnie firmy oraz przedsiębiorstwa polegają na LiveChat w swoich codziennych obowiązkach związanych z obsługą klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 1723 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.6/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Text - **Location**: Boston, USA - **Founded**: 2002 ## Commercial Context - **Cena początkowa**: 25,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński, chiński tradycyjny, czeski, duński, fiński, francuski, hebrajski, hiszpański, indonezyjski, irlandzki, japoński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, tajski, turecki, ukraiński, węgierski, włoski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 203 more ## Funkcje - Analityka wizualna - Analiza tekstu - Ankiety i informacje zwrotne - Baza danych klientów - Bezpieczeństwo danych - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Historia klienta - Inteligencja konwersacyjna - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Otwieranie rachunku - Portal samoobsługowy - Przelewy/Routing - Pulpit działań - Rozwiązanie CRM - Struktura badań NPS - Task Automation - Transkrypty/historia czatu - Ustalanie priorytetów - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Wynik zdrowotny - Zaangażowanie klienta - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie negatywnymi opiniami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie skrzynką odbiorczą - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie zadaniami - Śledzenie aktywności - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) ## Powiązane kategorie - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy CRM online](https://www.capterra.pl/directory/30072/online-crm/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (990 reviews) ## Recenzje ### "Chatting with LiveChat" — 5.0/5 > **Mai** | *28 marca 2026* | Gościnność | Recommendation rating: 10.0/10 > > **Zalety**: Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. > > **Wady**: No cons\! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. > > It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 kwietnia 2026* | Sztuka i rzemiosło | Recommendation rating: 8.0/10 > > **Zalety**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Wady**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **Zweryfikowany recenzent** | *21 grudnia 2025* | Usługi prawne | Recommendation rating: 0.0/10 > > **Zalety**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **Wady**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 lutego 2026* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Wady**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *10 kwietnia 2026* | Zarządzanie organizacjami non-profit | Recommendation rating: 10.0/10 > > **Zalety**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Wady**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- Page: 1 / 70\ Dalej: [Next page](https://www.capterra.pl/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data