--- description: Dowiedz się wszystkiego na temat LiveAgent od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.pl/software/102188/liveagent Page: 1 / 73\ Dalej: [Next page](https://www.capterra.pl/software/102188/liveagent?page=2) > Doskonała obsługa klienta zaczyna się od lepszego oprogramowania helpdesku. Zdobądź więcej klientów, zapewniając doskonałą obsługę klienta dzięki LiveAgent > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: LiveAgent? Szeroka gama małych i średnich przedsiębiorstw w handlu elektronicznym, telekomunikacji, ubezpieczeń, SaaS, startupów i przedsiębiorstw. Klientem docelowym jest każdy, kto rozumie, jak ważna jest obsługa klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.7/5** | 1789 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.7/5 | Based on overall reviews | | Warte swojej ceny | 4.6/5 | Based on overall reviews | | Funkcje | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Cena początkowa**: 15,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Szczegóły dot. ceny**: Small: $9/agent/m. Medium: $29/agent/m. Large : $49/agent/m. - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński, czeski, duński, fiński, francuski, grecki, hebrajski, hiszpański, indonezyjski, japoński, kataloński, koreański, litewski, macedoński, malajski, niderlandzki, niemiecki, norweski, perski, polski, portugalski, rosyjski, rumuński, serbski, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski, łotewski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 204 more ## Funkcje - Ankiety i informacje zwrotne - Automated Attendant - Bot czatowy - Customer Communication - Czat na żywo - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Historia klienta - Identyfikacja abonenta wywołującego - Interfejs agenta - Komunikacja wielokanałowa - Konfigurowalne formularze - Monitorowanie połączeń - Otwieranie rachunku - PBX - Poczta głosowa - Portal dla klientów - Przekierowywanie połączeń - Przetwarzanie języka naturalnego - Rejestrowanie danych - Rejestrowanie połączeń - Rejestrowanie połączeń - Segmentacja klientów - Task Automation - Udostępnianie ekranu - Wielokanałowe zbieranie danych - Wskaźniki wydajności - Wsparcie klienta - Współpraca z wieloma użytkownikami - Zaangażowanie klienta - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie biletami - Zarządzanie danymi klientów - Zarządzanie doświadczeniami klientów - Zarządzanie incydentami - Zarządzanie jakością - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie skrzynką odbiorczą - Zarządzanie wiedzą - Zautomatyzowane odpowiedzi - Zautomatyzowany routing - Zdalna pomoc techniczna - Zdalny dostęp/sterowanie - Śledzenie retencji - Śledzenie zaangażowania - Śledzenie/analityka użytkowania ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Systemy IVR](https://www.capterra.pl/directory/30231/ivr/software) - [Chatboty](https://www.capterra.pl/directory/32448/chatbot/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [HelpDesk](https://www.capterra.pl/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Recenzje ### "Simple and Reliable Live Chat with Useful API" — 5.0/5 > **Sebastian** | *30 kwietnia 2026* | Szpitale i opieka zdrowotna | Recommendation rating: 8.0/10 > > **Zalety**: Easy to use and quick to respond. Helps manage conversations in one place and improves communication with users. Also offers an API, which I use for integrations. > > **Wady**: The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective. > > My overall experience with LiveAgent has been positive. It is easy to use, keeps conversations organized in one place, and helps respond to users quickly. The API is very useful for integrations. The mobile app is limited compared to the main version, which makes working on the go less convenient, but overall it is a reliable and practical tool. ----- ### "A simple and easily accessible customer service tool" — 4.0/5 > **Magda** | *19 grudnia 2024* | Oprogramowanie komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface. > > **Wady**: No ready-made startup configuration. Limited number of statuses. ----- ### "An essential tool that has transformed our customer support" — 5.0/5 > **Jacopo** | *3 maja 2026* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. > > **Wady**: The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. > > We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Zweryfikowany recenzent** | *19 kwietnia 2026* | Księgowość | Recommendation rating: 9.0/10 > > **Zalety**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Wady**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Happy with LiveAgent week to week" — 4.0/5 > **Christopher** | *5 września 2026* | Komunikacja bezprzewodowa | Recommendation rating: 9.0/10 > > **Zalety**: I’d recommend LiveAgent to anyone turning a client kickoff into a dated task list that same afternoon. Comments stay right on the task — not in a side chat — so decisions stay connected to the work. End-of-week status updates that used to be written recaps are now just filtered lists of what’s moved. > > **Wady**: I do not have a real complaint. LiveAgent covers the job we bought it to do and we have been happy with it. > > We use it as part of our regular weekly routine, not just a one-off trial. During morning stand-ups, we open LiveAgent to check for blockers instead of sending a status email, which is the only relevant context for this review. It saves us time by showing the task owner right on the card, so we ask “who owns this?” far less often. I’d recommend it to a similar shop without hesitation. You might consider covering these topics to make your review even more helpful:. ----- Page: 1 / 73\ Dalej: [Next page](https://www.capterra.pl/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data