Vision Helpdesk

Vision Helpdesk

5 / 5 26 reviews

Who Uses This Software?

Web Hosting Companies, Ecommerce Business, Online Business, Software Companies, Support Industry, Any only business that wants to support their customers via Email, Phone, Chat, Facebook and Twitter

Average Ratings

26 reviews
  • 5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Starts from $7 per mo per staff agent..
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Vision Helpdesk
  • Founded 2007

About This Software

Vision Helpdesk offers Customer Service Software Tools -

1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM Help Desk)

Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.

Vision Helpdesk is trusted by 8000 plus companies across the globe.

  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Automated Routing
  • Automatic Customer Notices
  • Availability Management
  • Billing & Invoicing
  • CMDB
  • Change Management
  • Community Forums
  • Complaint Monitoring
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Dashboard
  • Document Management
  • Escalation Management
  • Help Desk
  • Historical Audit
  • IT Asset Management
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Issue Auditing
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Mobile Access
  • Multiple Brands / Products
  • Problem Management
  • Procurement Management
  • Project Management
  • Recurring Issues
  • Release Management
  • Remote Control
  • Rich Text Editor
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Trouble Ticketing
  • Work Order Management

Vision Helpdesk Latest Reviews

Automatically translated. Show original review

Best Help desk software with excellent customer support features at affordable rate

4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Vision Helpdesk stands out because it considers the requirements of both service demanders and service providers. Helpdesk is the main product and is offered with both the Satellite Desk and IT Service Desk. The software allows users to use multiple channels for ticket management and customer support. it is an ideal product for owners operating multiple companies, who wish to provide support through a single helpdesk. The SLA management is excellent and allows users to build nested levels of support. The customer support is fast and reliable and the agents resolve issues promptly and satisfactorily. The satellite pricing structure for SaaS makes the packages affordable. The tabs feature is effective as it saves a lot of time. The multi-brand support management tool is a boon for many companies.

Cons: A few more default reports can be added to help admin. In-built live chat software could be a killer addition. Vision Helpdesk does not have any iOS application. Another major drawback is Customizing PDF export

Automatically translated. Show original review

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: Overall We Highly Recommend Vision Helpdesk!!

Pros: They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Cons: Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.