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Qiscus
Czym jest Qiscus?
Jest to rozwiązanie do zarządzania komunikacją z klientami, które pomaga firmom zarządzać danymi klientów, leadami, wielokanałową komunikacją itp.
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Qiscus
Qiscus – Recenzje od zweryfikowanych użytkowników

Exceptional Customer Communication Solution
Zalety:
We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.
Wady:
The initial setup can be a bit complex, but the excellent support team helps to ease the process.
Very Easy to Use
Komentarze: With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest
Zalety:
The system is very easy to use, without many complicated training our user can use it easily.
Wady:
The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)
Qiscus multichannel chat is helpful for our communication service
Komentarze: We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents
Zalety:
The analytics feature, API Integration and Bot Integration are helpful for our communication services
Wady:
Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients
It is a good platform which is helpful for our service in customer care
Komentarze: It is good to find this helpful product for our customer care service eventhough it's somewhat pricey
Zalety:
.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient
Wady:
.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

Qiscus is an easy platform to use with simple features but very efficient help answer a question
Komentarze: quite good because of the features and simple appearance
Zalety:
1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid.
Wady:
The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus
So far this is the best product i've ever tried
Komentarze: helping us to solving our customer inquiries smooth & swiftly
Zalety:
so light, so reliable, so easy to use, many features that help agent to operate it well
Wady:
the analytics is so basic, almost useless for us
Qiscus is a helpful application and has friendly user interface
Komentarze: Overall is good using Qiscus because the feature is quite operated well
Zalety:
Friendly user interface and can be used anywhere as long as there's internet connection
Wady:
For social media integration (FB & IG), it has few limitation regarding to API restriction from FB