--- description: Dowiedz się wszystkiego na temat Qiscus od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.pl/software/1026338/qiscus Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/1026338/qiscus?page=2) > Jest to rozwiązanie do zarządzania komunikacją z klientami, które pomaga firmom zarządzać danymi klientów, leadami, wielokanałową komunikacją itp. > > Verdict: Rated **4.4/5** by 7 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.4/5** | 7 Recenzje | | Łatwość użytkowania | 4.7/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.0/5 | Based on overall reviews | | Funkcje | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Qiscus ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 210 more ## Funkcje - Audio/Video Conferencing - Bot czatowy - Czat na żywo - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Historia klienta - Komunikacja wielokanałowa - Rozwiązanie CRM - Transkrypty/historia czatu - Zaangażowanie klienta - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie pocztą e-mail - Śledzenie aktywności - Śledzenie interakcji ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Systemy CRM do zarządzania relacjami z klientami](https://www.capterra.pl/directory/2/customer-relationship-management/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) - [Konwersacyjne platformy AI](https://www.capterra.pl/directory/31596/conversational-ai-platform/software) - [Oprogramowanie helpdesk](https://www.capterra.pl/directory/30961/customer-success/software) ## Rozwiązania alternatywne 1. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Missive](https://www.capterra.pl/software/152884/missive) — 4.9/5 (147 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Recenzje ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 lipca 2024* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Wady**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 września 2022* | Rybołówstwo | Recommendation rating: 5.0/10 > > **Zalety**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Wady**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 sierpnia 2022* | Sprzedaż detaliczna | Recommendation rating: 6.0/10 > > **Zalety**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Wady**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 stycznia 2023* | Zarządzanie organizacjami non-profit | Recommendation rating: 8.0/10 > > **Zalety**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Wady**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 czerwca 2023* | Gościnność | Recommendation rating: 8.0/10 > > **Zalety**: The system is very easy to use, without many complicated training our user can use it easily. > > **Wady**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/1026338/qiscus?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/1026338/qiscus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data