--- description: Dowiedz się wszystkiego na temat Zoho Voice od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Voice – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Systemy do zarządzania komunikacją z klientami](/directory/31002/customer-communications-management/software) > [Zoho Voice](/software/1029158/zoho-voice) # Zoho Voice Canonical: https://www.capterra.pl/software/1029158/zoho-voice Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/1029158/zoho-voice?page=2) > Ponownie zdefiniuj komunikację biznesową dzięki elastycznej, niezawodnej i opłacalnemu, opartemu na chmurze systemowi telefonicznemu stworzonemu specjalnie dla małych i średnich firm. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.0/5** | 46 Recenzje | | Łatwość użytkowania | 4.2/5 | Based on overall reviews | | Wsparcie klienta | 4.2/5 | Based on overall reviews | | Warte swojej ceny | 3.8/5 | Based on overall reviews | | Funkcje | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zoho - **Founded**: 1996 ## Commercial Context - **Cena początkowa**: 34,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Android (mobilny), iPhone (mobilny) - **Supported Languages**: angielski, francuski, hiszpański, niderlandzki, niemiecki, portugalski - **Available Countries**: Kanada, Stany Zjednoczone, Wielka Brytania ## Funkcje - Automated Attendant - Automatyczna dystrybucja połączeń - Automatyczny dialer - Grupy zamknięte - Historia klienta - IVR - Identyfikacja abonenta wywołującego - Integracja telefonii komputerowej - Interfejs agenta - Komunikacja wielokanałowa - Konferencje - Konfiguracja głosu - Konfigurowalne raporty - Monitorowanie połączeń - Nagrane wcześniej komunikaty - Ostrzeżenia/powiadomienia - PBX - Poczta głosowa - Power Dialer - Profile abonentów wywołujących - Przekazywanie połączeń - Przekierowywanie połączeń - Pulpit - Pulpit działań - Raportowanie i statystyki - Raportowanie połączeń - Raportowanie/analityka - Rejestrowanie danych - Rejestrowanie połączeń - Rejestrowanie połączeń - Rozwiązanie CRM - Tekst na mowę - Transfer plików - Trunking SIP - Uprawnienia oparte na rolach - Ustalanie harmonogramu połączeń zwrotnych - VoIP - Wirtualne rozszerzenia - Wprowadzanie danych za pomocą klawiszy telefonicznych - Zarządzanie Call Center - Zarządzanie jakością - Zarządzanie kampaniami - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie listami połączeń - Zautomatyzowany routing - Śledzenie interakcji - Śledzenie połączeń - Śledzenie zaangażowania ... and 1 more features ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) ## Powiązane kategorie - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) - [Oprogramowanie do rejestrowania rozmów](https://www.capterra.pl/directory/30901/call-tracking/software) - [Systemy telefoniczne](https://www.capterra.pl/directory/30084/telephony/software) - [Oprogramowanie do automatycznego wybierania numerów](https://www.capterra.pl/directory/30999/auto-dialer/software) - [Narzędzia wspierające sprzedaż](https://www.capterra.pl/directory/30798/sales-enablement/software) ## Rozwiązania alternatywne 1. [Google Voice](https://www.capterra.pl/software/210592/voice) — 4.5/5 (722 reviews) 2. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [Squaretalk](https://www.capterra.pl/software/219046/squaretalk-matrix) — 4.9/5 (102 reviews) 4. [Genesys Cloud CX](https://www.capterra.pl/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Recenzje ### "Zoho Voice good for SMB's who use the Zoho Eco system" — 4.0/5 > **Gavin** | *25 września 2024* | Wypoczynek, podróże i turystyka | Recommendation rating: 7.0/10 > > **Zalety**: All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly. > > **Wady**: Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later. > > The best part is the support team who are always willing and dedicated and try to find work solutions. ----- ### "Improving Everyday - Proven to be a great product" — 4.0/5 > **Jessica** | *22 listopada 2024* | Szpitale i opieka zdrowotna | Recommendation rating: 8.0/10 > > **Zalety**: Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent. > > **Wady**: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail\! > > In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly\! ----- ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting." — 2.0/5 > **Ryan** | *4 grudnia 2024* | Technologia i usługi informacyjne | Recommendation rating: 2.0/10 > > **Zalety**: Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. > > **Wady**: 1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. > > Support is responsive, but the app is not well polished. ----- ### "Zoho Voice love how it works, not setting it up" — 5.0/5 > **Ed** | *23 listopada 2024* | Księgowość | Recommendation rating: 8.0/10 > > **Zalety**: the integration with other Zoho products > > **Wady**: It can be confusing with multiple ways to configure > > Once its up and running it is easy and convenient to use. ----- ### "Great but not the greatest yet\!" — 5.0/5 > **Kip** | *3 grudnia 2024* | Usługi finansowe | Recommendation rating: 8.0/10 > > **Zalety**: I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding. > > **Wady**: I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior. > > The customer service has been outstanding. ----- Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/1029158/zoho-voice?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/1029158/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data