--- description: Dowiedz się wszystkiego na temat Medallia Experience Cloud od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Experience Cloud – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Medallia Experience Cloud](/software/107199/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.capterra.pl/software/107199/medallia-enterprise Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/107199/medallia-enterprise?page=2) > Oparta na chmurze platforma do zarządzania doświadczeniami pomaga organizacjom zbierać, analizować i działać w oparciu o opinie klientów w celu poprawy wartości marki. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Medallia Experience Cloud? Organizacje różnej wielkości, które chcą, aby wszyscy, od pierwszej linii po klienta C-Suite, mieli narzędzia do tworzenia doświadczeń, dzięki którym klienci wracają i wydają więcej. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 33 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.3/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Medallia - **Location**: San Francisco, USA - **Founded**: 2001 ## Commercial Context - **Cena początkowa**: 5,00 USD - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski - **Available Countries**: Argentyna, Australia, Brazylia, Chile, Ekwador, Francja, Hiszpania, Indie, Irlandia, Izrael, Japonia, Kanada, Kolumbia, Meksyk, Niemcy, Nowa Zelandia, Polska, SRA Hongkong (Chiny), Singapur, Stany Zjednoczone and 3 more ## Funkcje - Analityka wizualna - Analiza nastrojów - Analiza tekstu - Ankieta mobilna - Ankiety i informacje zwrotne - Anonimowe informacje zwrotne - Benchmarking - Biblioteka pytań - Dostosowanie adresu URL - Dystrybucja wielokanałowa - E-mail marketing - Importowanie/eksportowanie danych - Konfigurowalne wzory - Logika pomijania - Monitorowanie reklamacji - Pulpit - Pulpit działań - Raportowanie/analityka - Rozgałęzienie pytań - Rozwiązanie CRM - Segmentacja - Segmentacja klientów - Szybkie sondaże - Third-Party Integrations - Uznanie dla pracowników - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Zarządzanie ankietami/sondażami - Zarządzanie celami - Zarządzanie działaniami - Zarządzanie informacją zwrotną - Zarządzanie komunikacją - Zarządzanie negatywnymi opiniami - Zbieranie odpowiedzi w trybie offline - Śledzenie zaangażowania ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - 24/7 (agent na żywo) - Czat ## Category - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) ## Powiązane kategorie - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) - [Programy do tworzenia ankiet online](https://www.capterra.pl/directory/30092/survey/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie do badania zaangażowania pracowników](https://www.capterra.pl/directory/30817/employee-engagement/software) - [Oprogramowanie do ankiet](https://www.capterra.pl/directory/32075/nps/software) ## Rozwiązania alternatywne 1. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 2. [Survicate](https://www.capterra.pl/software/132914/survicate) — 4.6/5 (99 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [SurveySparrow](https://www.capterra.pl/software/168823/surveysparrow) — 4.4/5 (121 reviews) 5. [Delighted](https://www.capterra.pl/software/157973/delighted) — 4.8/5 (57 reviews) ## Recenzje ### "Can get a little confusing" — 4.0/5 > **Zweryfikowany recenzent** | *12 września 2019* | Księgowość | Recommendation rating: 7.0/10 > > **Zalety**: Lot's of information given when looking at surveys, very helpful > > **Wady**: For a new user, not super user friendly. Lots of coding you need to know to read the info about the member to be able to answer. ----- ### "Medallia is the best" — 5.0/5 > **Aaron** | *27 lipca 2021* | Administracja państwowa | Recommendation rating: 10.0/10 > > **Zalety**: The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys. > > **Wady**: While the software as a whole is really intuitive, the skip logic is not the easiest to navigate without initial guidance. However, I found that it works extremely well for most circumstances once you do know how to navigate it. ----- ### "Medallia Product Review" — 4.0/5 > **Jared** | *16 lipca 2019* | Technologia i usługi informacyjne | Recommendation rating: 6.0/10 > > **Zalety**: I liked that Medallia allows my clients to give feedback to me on how I handled them throughout the sales cycle, it gives me an actual score of how well I performed which I can use to improve future customer experiences. > > **Wady**: The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback. Therefore only people who were really upset about the service they received respond extremely negatively and are not helpful with their feedback. > > Medallia is very helpful in gauging how well a salesperson is actually performing with creating a quality buying experience for clients. At the end of the day the software is only as good as the quality of information users input into it, but the software itself does a nice job of creating a medium for feedback. ----- ### "Important for any customer service department/Organization." — 5.0/5 > **Alex** | *21 lipca 2023* | Usługi konsumenckie | Recommendation rating: 10.0/10 > > **Zalety**: Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback. > > **Wady**: When downloading reports most of the time webpage is slow as ever and it gives a hard time. > > Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs. ----- ### "Customer feedback in real time" — 5.0/5 > **Zweryfikowany recenzent** | *30 listopada 2019* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: Medallia is a great tool to receive customer feedback in real-time. Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments. > > **Wady**: Nothing. I absolutely love it. It has great feature all around from Instant feedback to simplified customer replies... > > Overall, it allows for instant recognition of employees and the ability to analyze feedback. ----- Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/107199/medallia-enterprise?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/107199/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data