--- description: Dowiedz się wszystkiego na temat SysAid od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.pl/software/107225/sysaid Page: 1 / 22\ Dalej: [Next page](https://www.capterra.pl/software/107225/sysaid?page=2) > SysAid pomaga działom IT pracować mądrzej, a nie ciężej, dzięki automatyzacji usług opartej na dekadzie informacji AI. Wypróbuj za darmo już dziś. > > Verdict: Rated **4.5/5** by 512 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: SysAid? SysAid obsługuje organizacje obejmujące wszystkie branże i rozmiary firm, od małych i średnich przedsiębiorstw po korporacje z listy Fortune 500. Od działu helpdesk po wydanie ITSM+ — istnieje coś, co pasuje do każdej firmy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 512 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Windows (stacjonarny), Linux (stacjonarny), Chromebook (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, francuski, hebrajski, hiszpański, japoński, niemiecki, portugalski, rosyjski, włoski - **Available Countries**: Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Barbados, Belgia, Belize, Benin, Bermudy, Bhutan and 189 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Automatyzacja procesów biznesowych - Barcode/Ticket Scanning - Baza danych klientów - Czat w czasie rzeczywistym - Czat/wiadomości - Komunikacja wielokanałowa - Konfiguracja przepływów pracy - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Logi wydarzeń - Monitorowanie wydajności - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Portal samoobsługowy - Przeciągnij i upuść - Pulpit - Pulpit działań - Raportowanie czasu sprawności - Raportowanie i statystyki - Raportowanie/analityka - Real-Time Monitoring - Sprawozdawczość IT - Uprawnienia oparte na rolach - Wielojęzyczny - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzania biletami zgłoszeń serwisowych - Zarządzanie audytem - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie incydentami - Zarządzanie konfiguracją - Zarządzanie patchami - Zarządzanie przepustowością - Zarządzanie przepływami pracy - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie użytkownikami - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zapasami - Zarządzanie zgodnością z przepisami - Zarządzanie zwolnieniami - Zdalne monitorowanie i zarządzanie - Zdalny dostęp/sterowanie - Śledzenie aktywów - Śledzenie zasobów IT - Śledzenie zgodności z przepisami ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Systemy ITSM](https://www.capterra.pl/directory/30676/itsm/software) - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) - [Programy typu workflow](https://www.capterra.pl/directory/30091/workflow-management/software) ## Rozwiązania alternatywne 1. 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[Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recenzje ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 września 2024* | Szpitale i opieka zdrowotna | Recommendation rating: 10.0/10 > > **Zalety**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Wady**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 lipca 2025* | Administracja państwowa | Recommendation rating: 9.0/10 > > **Zalety**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Wady**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Great system for your service records" — 5.0/5 > **Norbert** | *27 lutego 2026* | Produkcja elektryczna/elektroniczna | Recommendation rating: 9.0/10 > > **Zalety**: I like the system, it can be greatly customized, easy to navigate, provides lot of tools and variables, user management, ticket grouping etc. > > **Wady**: We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such big companies, it tend to get laggy. > > Sysaid is great company, we have weekly meetings with them, if we have some new request, they take on the initiative and deliver it. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 kwietnia 2025* | Zarządzanie organizacjami non-profit | Recommendation rating: 8.0/10 > > **Zalety**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Wady**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "SysAid AI in action" — 5.0/5 > **Adewale** | *9 lutego 2026* | Zdrowie, wellness i fitness | Recommendation rating: 10.0/10 > > **Zalety**: Sysaid application is a go-to for our on-the-move business because of its cloud presence. All the members of the team love it because of the ticket categorization and data management capabilites. We also get the support we need from the sysaid team, which i think is great. > > **Wady**: Sysaid could be challenging to use in some instances due to its internet requirement, which means having the right device, broadband, and application compatibility - not available to all team members but usualy come at an expense to the enterprise, which kight be expensive. > > Overall, I would say that sysaid is a game changer for our team. There has been no regret in use of the application. Many of the team members enjoy the application efficiency on its dashboard for incident reporting and request management. ----- Page: 1 / 22\ Dalej: [Next page](https://www.capterra.pl/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data