--- description: Dowiedz się wszystkiego na temat SysAid od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.pl/software/107225/sysaid Page: 1 / 22\ Dalej: [Next page](https://www.capterra.pl/software/107225/sysaid?page=2) > SysAid pomaga działom IT pracować mądrzej, a nie ciężej, dzięki automatyzacji usług opartej na dekadzie informacji AI. Wypróbuj za darmo już dziś. > > Verdict: Rated **4.5/5** by 520 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: SysAid? SysAid obsługuje organizacje obejmujące wszystkie branże i rozmiary firm, od małych i średnich przedsiębiorstw po korporacje z listy Fortune 500. Od działu helpdesk po wydanie ITSM+ — istnieje coś, co pasuje do każdej firmy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 520 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: SysAid Technologies - **Location**: Toronto, Kanada - **Founded**: 2002 ## Commercial Context - **Cena początkowa**: 89,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Windows (stacjonarny), Linux (stacjonarny), Chromebook (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, francuski, hebrajski, hiszpański, japoński, niemiecki, portugalski, rosyjski, włoski - **Available Countries**: Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Barbados, Belgia, Belize, Benin, Bermudy, Bhutan and 189 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Automatyzacja procesów biznesowych - Barcode/Ticket Scanning - Baza danych klientów - Czat w czasie rzeczywistym - Czat/wiadomości - Komunikacja wielokanałowa - Konfiguracja przepływów pracy - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Makro/szablonowe odpowiedzi - Monitorowanie wydajności - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Portal samoobsługowy - Przeciągnij i upuść - Pulpit - Raportowanie i statystyki - Raportowanie/analityka - Real-Time Monitoring - Sprawozdawczość IT - Uprawnienia oparte na rolach - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzania biletami zgłoszeń serwisowych - Zarządzanie audytem - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie incydentami - Zarządzanie konfiguracją - Zarządzanie patchami - Zarządzanie przepustowością - Zarządzanie przepływami pracy - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie umowami/licencjami - Zarządzanie użytkownikami - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zapasami - Zarządzanie zasobami IT - Zarządzanie zgodnością z przepisami - Zarządzanie zwolnieniami - Zautomatyzowany routing - Zdalne monitorowanie i zarządzanie - Zdalny dostęp/sterowanie - Śledzenie aktywów - Śledzenie zasobów IT - Śledzenie zgodności z przepisami ... and 17 more features ## Integrations (39 total) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams ... and 24 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Systemy ITSM](https://www.capterra.pl/directory/30676/itsm/software) - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) - [Programy typu workflow](https://www.capterra.pl/directory/30091/workflow-management/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4083 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Freshservice](https://www.capterra.pl/software/132997/freshservice) — 4.5/5 (751 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Recenzje ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *30 stycznia 2026* | Linie lotnicze/lotnictwo | Recommendation rating: 8.0/10 > > **Zalety**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Wady**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 lipca 2025* | Zarządzanie edukacją | Recommendation rating: 10.0/10 > > **Zalety**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Wady**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 listopada 2025* | Sprzęt medyczny | Recommendation rating: 7.0/10 > > **Zalety**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Wady**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "Reliable but Needs Better Flexibility" — 5.0/5 > **Wealth** | *19 marca 2026* | Bankowość | Recommendation rating: 8.0/10 > > **Zalety**: What did you like most about SysAid? What stood out most is how structured and centralized everything is. It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward. The reporting features are also useful, especially when you need to pull insights for decision-making or performance tracking. It does a good job supporting organized workflows. > > **Wady**: The interface can feel a bit rigid and not very intuitive at times. Customization is somewhat limited, especially when trying to tailor things to specific workflows or user needs. Some processes also feel more manual than they should be, which can slow things down. > > Overall, it has been a solid and dependable tool for managing service requests and maintaining structure in operations. It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience. With a few enhancements, it could be much more efficient and user-friendly. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 lipca 2025* | Administracja państwowa | Recommendation rating: 9.0/10 > > **Zalety**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Wady**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- Page: 1 / 22\ Dalej: [Next page](https://www.capterra.pl/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data