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SysAid
Czym jest SysAid?
„SysAid wykorzystuje automatyzację usług, aby systemy IT pracowały inteligentniej, a nie ciężej. Dzięki działowi helpdesk, który praktycznie zarządza sam sobą, miliony użytkowników na całym świecie mogą cieszyć się szybszą obsługą, mniejszym obciążeniem pracą i znacznie płynniejszym doświadczeniem serwisowym. Sprawia, że każdy aspekt ITSM jest tak lekki w obsłudze i zautomatyzowany, uwalniając dział IT od harówki, a zamiast tego pozwalając im robić rzeczy, których Twoja firma naprawdę potrzebuje, aby utrzymać silną pozycję.
SysAid zapewnia rozwiązanie, którego dział IT tak bardzo potrzebuje.
Wypróbuj za darmo już dziś.
Kto korzysta z produktu: SysAid?
SysAid obsługuje organizacje obejmujące wszystkie branże i rozmiary firm, od małych i średnich przedsiębiorstw po korporacje z listy Fortune 500. Od działu helpdesk po wydanie ITSM+ — istnieje coś, co pasuje do każdej firmy.
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SysAid
Inne najlepsze rozwiązania alternatywne dla produktu SysAid
SysAid – Recenzje od zweryfikowanych użytkowników
Rozważane rozwiązania alternatywne:
Efficient IT Management with Some Room for Improvement
Komentarze: Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement.
Zalety:
SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users.
Wady:
The self-service portal could use a design update, and the change management process is not as intuitive as it could be.
Effective Management with Room to Grow
Komentarze: My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.
Zalety:
What I liked most about SysAid is its strong capabilities in asset management and workflows, particularly how it effectively tracks and manages IT assets by linking Configuration Items (CIs) together. Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow seamlessly between team members.
Wady:
What I liked least about SysAid is the user interface (UI), especially within the workflows and Admin Portal, which lacks simplicity and could benefit from a more intuitive design. Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended.
Behind the times.
Komentarze: A haphazard ticket system that sometimes works better then nothing at all.
Zalety:
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Wady:
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Odpowiedź sprzedawcy: SysAid Technologies
7 lat temu
Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed
Rozważane rozwiązania alternatywne:
SysAid best helpdesk software hands down
Komentarze: my experience has been nothing but positive. the software works like it should and if I run into trouble the support is excelent
Zalety:
ease of use, patch management, remote support and asset tracking. SysAid's support is second to none
Wady:
I have nothing bad to say about their product, it does everything that I need
SysAid for ITSM and Operations
Komentarze: SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance.
Zalety:
Reporting, Analytic and performance review
Wady:
The Complexity. Sometimes, it's difficult to find some features
