--- description: Dowiedz się wszystkiego na temat OneDesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://www.capterra.pl/software/115614/onedesk Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/115614/onedesk?page=2) > Oprogramowanie OneDesk łączy w sobie funkcje helpdesku i zarządzania projektami w jednej aplikacji. Zarządzaj zgłoszeniami i projektami klientów w jednej aplikacji. > > Verdict: Rated **4.3/5** by 11 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: OneDesk? Z OneDesk korzystają zarówno małe i średnie firmy, jak i działy w dużych przedsiębiorstwach. Program OneDesk jest często używany przez kierowników projektów, kierowników ds. obsługi klienta, pracowników działów IT i helpdesk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.3/5** | 11 Recenzje | | Łatwość użytkowania | 4.0/5 | Based on overall reviews | | Wsparcie klienta | 4.1/5 | Based on overall reviews | | Warte swojej ceny | 4.1/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: OneDesk - **Location**: Montreal, Kanada - **Founded**: 2008 ## Commercial Context - **Cena początkowa**: 11,99 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Chromebook (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, brazylijski portugalski, chiński, duński, europejski portugalski, francuski, grecki, hiszpański, niderlandzki, norweski, portugalski, rosyjski, szwedzki, włoski - **Available Countries**: Argentyna, Australia, Austria, Belgia, Brazylia, Brytyjskie Wyspy Dziewicze, Bułgaria, Chile, Chorwacja, Curaçao, Czarnogóra, Czechy, Dania, Estonia, Filipiny, Finlandia, Francja, Grecja, Grenlandia, Guernsey and 36 more ## Funkcje - Alerts/Escalation - Baza danych klientów - Budżetowanie/prognozowanie - Komunikacja wielokanałowa - Makro/szablonowe odpowiedzi - Narzędzia do pracy zespołowej - Planowanie projektu - Planowanie projektu/ustalanie harmonogramów - Portal samoobsługowy - Pulpit - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Raportowanie/śledzenie projektu - Rozliczenia i fakturowanie - Rozwiązanie CRM - Third-Party Integrations - Udostępnianie plików - Ustalanie priorytetów - Widok Gantta/linii czasu - Wiele projektów - Zarządzanie budżetem - Zarządzanie informacją zwrotną - Zarządzanie pomysłami - Zarządzanie portfelem - Zarządzanie projektami - Zarządzanie przepływami pracy - Zarządzanie sprawami - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie zadaniami - Zarządzanie zasobami - Zarządzanie zmianą - Zautomatyzowany routing - Śledzenie czasu pracy i wydatków - Śledzenie kamieni milowych - Śledzenie postępów ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Programy do zarządzania projektami](https://www.capterra.pl/directory/30002/project-management/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Narzędzia do zarządzania portfelem projektów](https://www.capterra.pl/directory/30862/project-portfolio-management/software) - [Oprogramowanie do mapowania produktów](https://www.capterra.pl/directory/30864/product-roadmap/software) - [Rozwiązanie do automatyzacji procesów](https://www.capterra.pl/directory/16/professional-services-automation/software) ## Rozwiązania alternatywne 1. [Wrike](https://www.capterra.pl/software/76113/wrike) — 4.4/5 (2971 reviews) 2. [monday.com](https://www.capterra.pl/software/147657/monday-com) — 4.6/5 (6015 reviews) 3. [Asana](https://www.capterra.pl/software/120550/asana-pm) — 4.5/5 (13564 reviews) 4. [ClickUp](https://www.capterra.pl/software/158833/clickup) — 4.6/5 (4577 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (989 reviews) ## Recenzje ### "A project management solution" — 4.0/5 > **Flor** | *10 kwietnia 2023* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Wady**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *8 listopada 2023* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Wady**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Zweryfikowany recenzent** | *21 października 2023* | Usługi finansowe | Recommendation rating: 7.0/10 > > **Zalety**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Wady**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *12 sierpnia 2023* | Tekstylia | Recommendation rating: 9.0/10 > > **Zalety**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Wady**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- ### "Review of about a leading management software" — 4.0/5 > **Gabriela** | *11 lipca 2023* | Oprogramowanie komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. > > **Wady**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. > > In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/115614/onedesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/115614/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data