Proxyclick

An enhanced visitor experience driven by the team's insatiable appetite to innovate!

Zalety:

Above all I am most impressed by the continuous innovation that accompanies a Proxyclick installation - it just doesn't ever stop and in my mind demonstrates just how committed and passionate the team is about their product. Proxyclick has elevated visitor management well beyond the simple act of registration... and incorporated notions of security, health and safety, brand promotion, customer communication and privacy. It is also the most globally-minded system we have found on the market... not just by incorporating multiple languages but also by paying special attention to the importance of design. The result is that users of any nationality can use Proxyclick very intuitively (at the kiosk or in the back office). The set up is simple, and the settings are very configurable (without adding needless complexity) to give administrators the flexibility required to customise the product by client (eg, personalised visitor badges or registration flows etc.). In an age where digital technology threatens to eradicate the role of people... it is very refreshing to have a digital technology on the market that compliments our teams' efforts on the ground and ensures they can deliver a more dynamic visitor experience where human interactions thrive.

Wady:

Personal data, privacy and data security concerns are an ever-present concern for us and our clients. Not only do we need to contend with the threat of cyber attacks but also being compliant with new legislation (eg, the EU's General Data Protection Regulation). Proxyclick - as with all SaaS products in the marketplace - will therefore need to take their product to the next level to ensure it stays a best-in-class solution.

Very useful product for the comfort of your visistors and for safety

Komentarze: I am happy that we use this product. It is very useful in several areas and gives a professional impression to our visitors.

Zalety:

It is useful to be automatically notified when your visitors have arrived. Also very useful to be able to respond to this with one click. Furthermore, the product is important in terms of safety: we always know who is in the building. Because this data is stored in the cloud, it is remails available in the event of emergencies.

Wady:

Not really anything to mention. If there are problems, it has more to do with external matters than with Proxyclick itself.

ProxyClick

Komentarze: Overall, proxyclick has been very helpful in terms of our contractors and visitors coming in and out to our Plant and it does make our security guards life more easier.

Zalety:

1. Remote Registration 2. Onsite Check-in via iPad 3. Onsite Check-in via QR Code

Wady:

nothing much i believe ProxyClick will release more good features going forward.

Sales & Support Problems

Zalety:

Easy to use. Robust features. Custom workflows.

Wady:

Our experience with support has been poor. Their free trial only is available for their top price tier which resulted in accidentally purchasing a plan that didn't work for us and they refuse to cancel. Plan prices are hidden. The couldn't fix custom badges in regards to images added, we ended up having to delete the images and re-add them over and over, eventually gave up and reverted to text. More recently it took 2 weeks to talk to a human in sales. The ticketing system was in poor condition as they are migrating to a new system. The live chat support isn't recorded or any case created so the next person needs to start from scratch. Their competition is much less costly and offers the same features. Do not buy this product.

Awesome tool!

Zalety:

The seamlessness way that Proxyclick works.

Wady:

The integration limitations. It would be far more helpfull if we had more integrations available.

Unfortunately they where acquired by eptura

Komentarze: We really liked the possibilities they offered: you could scale the system to the level of your needs.

Zalety:

Proxyclick was a perfect solution: easy to setup, easy use, efficient. AND: affordable as well as scalable.

Wady:

When Proxyclick was acquired by Eptura they raised the prices … With the new price level I would rather make smaller sacrifices than spend this money. We used a low-code platform and built an almost identical system ourselves. Since we do not expect any changes in our requirements, this is not a problem. But it is a great pity to part with a good supplier because of the greed of a buyer/company.

Best Visitor Management System

Zalety:

We used to have long winded manual check in process that frustrated visitors and staff. With the amount of visitors coming in all day there was always queues at the front desk. Now with proxy Click the check in process is seamless and convenient with QR codes and not to mention provides increased security for us. It has helped us save costs as we don’t always need a receptionist to man the front desk. Visitors are always super impressed, has transformed the visitor experience. It’s great how we have a log of all visitors that have entered each site and when - we can draw trends from this data and plan for future as we know what days/times are busy.

Wady:

Even higher level of customisation for certain features could be good for future

Proxyclick needs better billing insights

Zalety:

Easy to use. Visitors seem to have no troubles using the system.

Wady:

Under the billing section there are no details. I can't see my method of payment or any past invoices. Actually there is nothing other than an email address.

Very good product

Komentarze: Very good experience, would definitely recommend.

Zalety:

Easy to use, simple and straightforward.

Wady:

Sometimes communication is variable, could be improved.

Used for booking access to site

Komentarze: Overall good. Helped with on site management. Could be slow at times

Zalety:

Pretty good and easy to use. Easy enough to operate and to make adjustments to existing bookings. Nice design

Wady:

Shame you can't book in for multiple days at once and have to book in day by day which takes up alot of time.

Easy to use

Zalety:

serves our purpose. easy to use. able to get reports for auditors

Wady:

sometime dashboard, iPad app and phone app don't communicate.Would prefer that people are not automatically checked out at midnight (we operate 24/5)

Much more than just a visitor management system

Zalety:

ProxyClick offers a lot of integration possibilities such as MS Teams, Cisco ISE, Skype,... which are very useful both for the visitor as for the host. The host can be informed via multiple platforms that his visitor has arrived and the visitor enjoys the automated process for Wi-Fi guest account creation. The integration with both ADFS and Azure AD is seamless.

Wady:

In the past there was a security concern related to the data being kept from visitors which has been solved now by the implementation of the retention period. The user sync has a minor flaw that the phone number must be in the E.164 format, while other applications used in the company require a different format. Although E.164 is a well known format, it might give issues if you can't use it due to other standards.

Low-Maintenance and Easy to Use Visitor Management Solution

Komentarze: The implementation was simple and the support was great. It took us a while to settle on a particular printer model and badge paper but the solution itself has required little to no maintenance since going live. Our users love it and have taken full ownership of it. I would highly recommend ProxyClick if you have a need to manage visitors but don't require integration with a formal security solution such as Avigilon or CCure.

Zalety:

ProxyClick is very easy to use and has a clean UI. The standout feature is how easy it is to create custom check-in pages and flows. It prints badges to our specifications and allows our staff to easily monitor visitors from a central location.

Wady:

Our workflow required use of a beta version of the app. This version wasn't entirely stable and increased the difficulty of managing the app. This has since improved.

Perfect for visitor sign in

Komentarze: Visitors journey to the office premises can be documented and tracked on it. printing badge for them is very easy and simple. I can see all the visitors from different office location around the world.

Zalety:

Visitors can sign in without help of an employee and can get badge easily. Entry and exit of the visitors can be tracked easily. It shows all our offices worldwide and getting Id printed is very easy. The UI of proxyclick is very user friendly.

Wady:

I have only used this software a few time and I cannot comeup with flaw at this moment.

Great program!

Zalety:

Our guests love being able to sign in and receive a badge when they arrive. It's great that a message is sent to the host when the guest arrives letting them know that their guest(s) has(ve) arrived.

Wady:

It would be nice to have the program still running without the WiFi. Sometimes the connection isn't working and the program is useless at that point.

A Software and a Team That You Can Depend On!!

Komentarze: From clients, to employees, everyone has loved this software and thanks to Proxyclick it has made the hassle of signing in such a breeze now. Our employees love that they get notified when clients have arrived, our HR department is happy that we officially have a sign-in sheet where names are legible, and accurate with dates and times. This was a big issue before with using just pen and paper. I have researched many companies online and I am very pleased with Proxyclick. The option to choose the paid version and free version is great as well, they are committed to the customer either way and that says a lot about the company. Every client that comes in and enjoys the iPad sign in app, I give the name "ProxyClick" so hopefully they can incorporate it at their office as well. Last but not least, any issue that I've had, the Proxy team has been 100% supportive. I especially want to shout out to support team who did not stop till they resolved our issues. I could not be happier with the software and the team! A big thank you Proxyclick from SafeKick Americas!

Zalety:

What I like most about this software is the ease of use. It was so easy to set up, and very user friendly.

Wady:

I have yet to find something I do not like about this software, seriously, what is there NOT to love!

Easy check-in process

Komentarze: My company uses Proxyclick via receptionist check in, as well as, the self-check-in kiosk (when reception is unattended). The check in process is so easy especially when you can put expected visitors into Proxyclick in advance. Several of my former co-workers have started trying to implement Proxyclick at their new places of employment.

Zalety:

The software is very user-friendly.

Wady:

Proxyclick doesn't always work happily with Firefox or Internet Explorer browsers.

Just what we need.

Komentarze: We use Proxy click to provide a virtual recepionist so that staff members time can be better focused on the intended work instead of having to look out for their visitors.

Zalety:

The best part of the system is that it is layed out in a very easy to manage way and is very easy to navigate, both the kiosk and the website side of things.

Wady:

Will on a rare occasion not pull up the keyboard on the kiosk.

Proxyclick

Komentarze: We have been using the product for a couple of years now and have been very happy with it. We had some IOS issues at first but the latest version fixed it. I would recommend this to any small to med size company.

Zalety:

It is very easy to quickly check someone in and out. I really like the new kiosk software

Wady:

Would like to see the ability to fully customize fields to suit specific needs. I.E. checking out keys or badges

Loving it!

Komentarze: I really like not having to call my colleagues when their visitors arrive. It is the first time I've worked without a phone at the front desk and I find it very convenient. The odd visitor dislikes the system as not everyone is fan of smart devices. But it makes my life much easier dealing with colleagues and tenants.

Zalety:

Telephone freedom. I don't chase colleagues over the phone anymore. They are aware of their visitor's arrival and take care of them.

Wady:

People not into technology find registering a nuisance.

AMS-Inbound

Komentarze: First I was not able to find information from customers.. Later I started to get very handy doing a good job with Proxyclick

Zalety:

You can view all options. There is always a good feedback and they are developing a lot of new tools to improve and it becomes user friendly

Wady:

reloading take several times. Sometimes you can not find the information requiring customers and people often gets a little bit frustrated

Exceptional Customer Service

Komentarze: I love using this software. And any issues I did have in the beginning was taken care of by their excellent customer service team. They reached out to make instantly once I alerted them to the issue and continued to follow up until the issue was resolved.

Zalety:

The software is the easiest one I have ever used. its very user friendly

Wady:

As of now I dont have negative to say about the software

Easy, Fast, Professional

Zalety:

easy to set up, easy to manage, easy to use professional look worked 100% reliable over the past 2 years

Wady:

language selection for users on login screen not always self explaining

A solution that works with visitors

Komentarze: A good image of the company to the visitors, a follow-up and a clear management of the visits, replace the paper book

Zalety:

The online management interface in the cloud and flexibility, compatibility with iPad models and smartphone notifications (sms and the app)

Wady:

The lack of advanced customization, the limited range of thermal printers allowing color printing and price

Works well.

Komentarze: People can sign in and I don't have keep checking to see if they were let in.

Zalety:

I like that people can come in and contact the people that they want directly. Also that is sends me a message if the person will be up shortly

Wady:

I don't always see the notification that someone has signed in. If my employee is out of their office they may not see notification and person is waiting in the lobby.