--- description: Dowiedz się wszystkiego na temat Jitbit Helpdesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.pl/software/117628/jitbit-helpdesk Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/117628/jitbit-helpdesk?page=2) > Piękne oprogramowanie typu helpdesk do pomocy technicznej, dostępne zarówno „na miejscu”, jak i „w SaaS” (oprogramowanie jako usługa). Śledzi problemy klientów, w pełni integruje się z Twoją pocztą e-mail. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Jitbit Helpdesk? Docelowym klientem Jitbit są zarówno startupy, jak i małe firmy samofinansujące oraz duże przedsiębiorstwa zatrudniające ponad 50 pracowników obsługi. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 33 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Jitbit - **Founded**: 2005 ## Commercial Context - **Cena początkowa**: 29,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Windows (pulpit), Linux (pulpit), Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski - **Available Countries**: Algieria, Arabia Saudyjska, Argentyna, Australia, Austria, Belgia, Brazylia, Chile, Chorwacja, Curaçao, Cypr, Czechy, Dania, Egipt, Estonia, Finlandia, Francja, Gibraltar, Grecja, Grenlandia and 54 more ## Funkcje - Alerts/Escalation - Baza danych klientów - Komunikacja wielokanałowa - Makro/szablonowe odpowiedzi - Portal samoobsługowy - Raportowanie/analityka - Zarządzanie przepływami pracy - Zarządzanie umowami o poziomie usług (SLA) - Zautomatyzowany routing ## Integrations (12 total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Rozwiązania alternatywne 1. [Zoho Assist](https://www.capterra.pl/software/181775/zoho-assist) — 4.7/5 (1406 reviews) 2. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Freshservice](https://www.capterra.pl/software/132997/freshservice) — 4.5/5 (714 reviews) 5. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Recenzje ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 listopada 2018* | Telekomunikacja | Recommendation rating: 10.0/10 > > **Zalety**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Wady**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 lipca 2019* | Automatyka przemysłowa | Recommendation rating: 9.0/10 > > **Zalety**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Wady**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 sierpnia 2024* | Zarządzanie edukacją | Recommendation rating: 0.0/10 > > **Zalety**: Unfortunately, I can not think of anything. > > **Wady**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 lutego 2025* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: I find it very easy to use with a simple but powerful user interface. > > **Wady**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11 lipca 2017* > > **Zalety**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Wady**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Page: 1 / 3\ Dalej: [Next page](https://www.capterra.pl/software/117628/jitbit-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/117628/jitbit-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data