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w wyborze lepszego oprogramowania
Capsule
Czym jest Capsule?
Idealne rozwiązanie CRM dla firm zatrudniających 10–1000 pracowników. Ponad 10 000 firm na całym świecie korzysta z Capsule, aby lepiej organizować działania związane z obsługą klienta i sprzedażą. Capsule jest łatwe w użyciu, a jednocześnie wydajne i można je dostosować do potrzeb swojej firmy. Integruje się z innymi popularnymi aplikacjami, takimi jak Google G Suite, QuickBooks, MailChimp i Zapier, zapewniając zaawansowaną automatyzację sprzedaży. Począwszy od zaledwie 18 $ na użytkownika, możesz zacząć w zaledwie kilka minut dzięki bezpłatnej wersji próbnej.
Kto korzysta z produktu: Capsule?
Właściciele małych i rozwijających się firm, które chcą lepiej zorganizować swoją działalność i zachowanie klientów. Dyrektorzy ds. sprzedaży/marketingu/wiceprezesowie ds. sprzedaży małych i średnich przedsiębiorstw poszukujący rozwiązania sprzedażowego.
Nie jesteś pewien, czy Capsule to dobre rozwiązanie?
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Capsule
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Capsule – Recenzje od zweryfikowanych użytkowników
Best CRM I've ever used
Komentarze: Peace of mind for my business
Zalety:
Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.
Wady:
The CRM had no functions that I disliked
Odpowiedź sprzedawcy: Zestia
4 lata temu
Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!
A simple CRM that allowed us to hit the ground running
Komentarze: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.
Zalety:
I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.
Wady:
The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).
Odpowiedź sprzedawcy: Zestia
2 lata temu
Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.
Could be great but it has a fatal flaw.
Komentarze: I am hoping that they will fix the above deficiency quickly or we have to change to a different app.
Zalety:
Simplicity. Price. It appeared to be the right product for the right price.
Wady:
They don’t understand the mission critical relationship between logging an activity and a related task generation. It has to be done entirely manually with no auto reminders or follow-ups. It seemed like such a basic requirement that I didn’t even check for it. My bad.
Capsule Is a Consistent CRM Solution
Zalety:
Capsule has been the best CRM solution for us. Capsule has been so consistent.
Wady:
I like how efficient Capsule has been. Capsule is incredible.
Day #1 of the evaluation
Zalety:
DAY #1 - yes, I know, I know its early days but after using a high-powered corporate CRM for 20 years I find Capsules underlying principles of operations intuitive , and easy to understand. I accept there is much to do to get me back up and running in my small business but I'm really confident after my painful transition from a large US corporate CRM that it wont be as painless and frustrating. Also let me highlight an outstanding feature of Capsule. Hardware, software, R&D catchup, and leapfrog etc is the nature of the industry. But what my intuition tells me after a long time in the game what will set this company apart (and I've seen many over the years: good and abysmal) is the quality and calibre of the support. The support team wants me to succeed! :) and that gives me a lot of energy. I have spent 40 years in the IT game and to get a support response from halfway round the world in 4 hrs gives me great confidence. I will report back again year!
Wady:
I will report back in the next 6 months to give an update.
