--- description: Dowiedz się wszystkiego na temat Freshdesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.pl/software/124981/freshdesk Page: 1 / 140\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) > Freshdesk to łatwe w użyciu oprogramowanie do obsługi klienta, które pomaga ponad 50 000 firm na całym świecie doskonale obsługiwać klientów. > > Verdict: Rated **4.5/5** by 3460 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshdesk? Przedsiębiorstwa różnej wielkości na całym świecie ufają, że Freshdesk pozwoli im zapewnić doskonała obsługę klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 3460 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, brazylijski portugalski, bułgarski, chiński, chiński tradycyjny, czeski, duński, estoński, fiński, francuski, grecki, hebrajski, hindi, hiszpański, indonezyjski, japoński, kataloński, koreański, litewski, malajski, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, rumuński, serbski, serbski, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski, łotewski - **Available Countries**: Albania, Algieria, Arabia Saudyjska, Argentyna, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Benin, Białoruś, Bośnia i Hercegowina, Brazylia, Brunei, Burkina Faso, Bułgaria and 100 more ## Funkcje - Alerts/Escalation - Analiza nastrojów - Ankiety i informacje zwrotne - Baza danych klientów - Catalog Management - Czat na żywo - Czat w czasie rzeczywistym - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Discussions/Forums - Dostęp mobilny - Edycja tekstu - Historia klienta - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Monitorowanie połączeń - Narzędzia do pracy zespołowej - Portal klienta - Portal samoobsługowy - Przekierowywanie połączeń - Pulpit - Pulpit działań - Raportowanie i statystyki - Real-Time Monitoring - Rejestrowanie połączeń - Rozwiązanie CRM - Udostępnianie ekranu - Wielokanałowe zbieranie danych - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie incydentami - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie negatywnymi opiniami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie skrzynką odbiorczą - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zdalny dostęp/sterowanie - Śledzenie zaangażowania ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 ... and 63 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) ## Rozwiązania alternatywne 1. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4083 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 5. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recenzje ### "Easy-to-Use Help Desk Solution" — 4.0/5 > **Brennan** | *19 września 2025* | Ubezpieczenia | Recommendation rating: 8.0/10 > > **Zalety**: I really like how easy Freshdesk is to use. The layout makes it simple to manage tickets, and the automation features help cut down on repetitive tasks. It also connects well with other tools we use, which is a big plus. > > **Wady**: Some of the settings can be a bit buried, and it took me a while to figure out how to customize certain workflows. Reporting features could also be more flexible. > > Freshdesk has been a solid help desk tool for our team. It’s easy to use, reliable, and has made managing support tickets much smoother. There are a few quirks, but overall, it’s been a positive experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 maja 2026* | Zarządzanie edukacją | Recommendation rating: 8.0/10 > > **Zalety**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Wady**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 maja 2026* | Oprogramowanie komputerowe | Recommendation rating: 4.0/10 > > **Zalety**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Wady**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 kwietnia 2026* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Wady**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 maja 2026* | Automatyka przemysłowa | Recommendation rating: 10.0/10 > > **Zalety**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Wady**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- Page: 1 / 140\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data