--- description: Dowiedz się wszystkiego na temat Freshdesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.pl/software/124981/freshdesk Page: 1 / 141\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) > Freshdesk to łatwe w użyciu oprogramowanie do obsługi klienta, które pomaga ponad 50 000 firm na całym świecie doskonale obsługiwać klientów. > > Verdict: Rated **4.5/5** by 3486 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshdesk? Przedsiębiorstwa różnej wielkości na całym świecie ufają, że Freshdesk pozwoli im zapewnić doskonała obsługę klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 3486 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, bułgarski, chiński, chorwacki, czeski, duński, estoński, fiński, francuski, grecki, hebrajski, hiszpański, indonezyjski, japoński, kataloński, koreański, litewski, malajski, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, rumuński, serbski, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski, łotewski - **Available Countries**: Arabia Saudyjska, Argentyna, Australia, Austria, Belgia, Brazylia, Chile, Dania, Dominikana, Egipt, Ekwador, Estonia, Filipiny, Finlandia, Francja, Grecja, Gwatemala, Hiszpania, Holandia, Honduras and 39 more ## Funkcje - Alerts/Escalation - Analiza nastrojów - Ankiety i informacje zwrotne - Automatyczna dystrybucja połączeń - Baza danych klientów - Catalog Management - Czat na żywo - Czat w czasie rzeczywistym - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Discussions/Forums - Dostęp mobilny - Historia klienta - Integracja telefonii komputerowej - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Monitorowanie połączeń - Narzędzia do pracy zespołowej - Portal samoobsługowy - Przekierowywanie połączeń - Pulpit - Pulpit działań - Raportowanie i statystyki - Rejestrowanie połączeń - Rozwiązanie CRM - Udostępnianie ekranu - Wielokanałowe zbieranie danych - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie doświadczeniami klientów - Zarządzanie incydentami - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie problemami - Zarządzanie skrzynką odbiorczą - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zdalny dostęp/sterowanie - Śledzenie interakcji - Śledzenie spraw - Śledzenie zaangażowania ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.pl/directory/34696/ai-agents-for-customer-support/software) ## Rozwiązania alternatywne 1. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 5. [HelpDesk](https://www.capterra.pl/software/185973/helpdesk) — 4.6/5 (183 reviews) ## Recenzje ### "Reviewed by samala vamshi" — 5.0/5 > **samala** | *22 września 2026* | Księgowość | Recommendation rating: 8.0/10 > > **Zalety**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly. > > **Wady**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people. ----- ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 września 2026* | Technologia i usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Wady**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Using 4 seats but locked into paying for 19" — 1.0/5 > **Fiodas** | *13 sierpnia 2026* | Elektronika użytkowa | Recommendation rating: 1.0/10 > > **Zalety**: Freshdesk keeps customer emails, ticket history, tags, and agent assignments in one searchable system. This has helped us preserve customer communication records and coordinate support work. > > **Wady**: The product is cumbersome to administer, but the worst problem is the contract model. We currently need only 4 agents but are locked into paying for 19. Freshworks emphasized monthly billing and a two-year price freeze. It did not explain the practical consequence clearly enough: monthly billing only divides a fixed 24-month obligation into monthly charges. It does not provide monthly flexibility, and committed seats cannot be reduced when business needs change. In plain language: we use 4 seats and pay for 19. That is an extremely poor value for money. > > We stayed with Freshdesk because years of customer emails, ticket history, workflows, automations, and system integrations were already tied to it. When the Garden plan was discontinued, Freshworks warned that not upgrading to Pro could cause service interruptions or access limitations. Replacing the platform at short notice would have put customer communications at risk. The ticketing functions are usable, but administration is unnecessarily complicated and the commercial terms are extremely inflexible. The sales process focused on continued service, monthly billing, and locking the price for two years. It did not make the most important consequence plain enough: we would have to keep paying for all 19 seats for 24 months, even if we stopped using most of them. Our requirement has now fallen to 4 agents, but we remain obligated to pay for 19. We submitted formal non-renewal notice and requested early termination, a seat reduction, and a commercial review. The outcome is still pending. Before signing with Freshworks, buyers should demand written answers to three questions: Can we cancel monthly? Can we reduce seats during the term? Must we continue paying for unused seats? “Billed monthly” does not mean “cancelable monthly.” ----- ### "Great ticketing platform with fast team onboarding, though reporting takes effort" — 4.0/5 > **Kira** | *23 września 2026* | Usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: The Centralized Communication was smooth it combines emails, social channels, and web forms into single, unified customer ticket threads. Also the Quick Onboarding i highly enjoyed. The clean interface allows new support agents to get trained and productive almost immediately. > > **Wady**: I really disliked The Tier-Gated Features: Certain advanced features (like automated skills-based routing or deeper integrations) require upgrading to higher plan tiers. Also Performance Under High Volume Occasional loading lag when managing heavy ticket or switching between multiple tabs quickly. > > Freshdesk enhances customer support operations by centralizing ticketing, communication history, and assignment routing, thereby eliminating the clutter of traditional email threads. While advanced reporting and complex workflows may require higher-tier plans for full functionality, the platform's intuitive interface allows new agents to be onboarded in just a few days. ----- ### "Freshdesk review by suchith" — 4.0/5 > **Suchith** | *22 września 2026* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: With Freshdesk, we have been able to centralize communications from multiple channels, whether through chat, email, or other means, into a single, unified platform. This consolidation has significantly streamlined our workflow, giving our team a comprehensive view of every client’s interaction regardless of its source. As a result, we have been able to resolve client issues more efficiently and respond with greater speed and accuracy > > **Wady**: Freshdesk falls pretty short on customization, so we can't really tweak it to match our specific workflows. On top of that, the reporting is basic and needs work. Without deeper, customizable analytics, it’s hard to get useful insights, track how we're actually doing, or make solid, data-driven decisions. ----- Page: 1 / 141\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data