--- description: Dowiedz się wszystkiego na temat Freshdesk od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.pl/software/124981/freshdesk Page: 1 / 138\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) > Freshdesk to łatwe w użyciu oprogramowanie do obsługi klienta, które pomaga ponad 50 000 firm na całym świecie doskonale obsługiwać klientów. > > Verdict: Rated **4.5/5** by 3425 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshdesk? Przedsiębiorstwa różnej wielkości na całym świecie ufają, że Freshdesk pozwoli im zapewnić doskonała obsługę klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 3425 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, brazylijski portugalski, bułgarski, chiński, chiński tradycyjny, czeski, duński, estoński, fiński, francuski, grecki, hebrajski, hindi, hiszpański, indonezyjski, japoński, kataloński, koreański, litewski, malajski, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, rumuński, serbski, serbski, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski, łotewski - **Available Countries**: Albania, Algieria, Arabia Saudyjska, Argentyna, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Benin, Białoruś, Bośnia i Hercegowina, Brazylia, Brunei, Burkina Faso, Bułgaria and 100 more ## Funkcje - Alerts/Escalation - Analiza nastrojów - Ankiety i informacje zwrotne - Baza danych klientów - Catalog Management - Czat na żywo - Czat w czasie rzeczywistym - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Discussions/Forums - Dostęp mobilny - Edycja tekstu - Historia klienta - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Monitorowanie połączeń - Narzędzia do pracy zespołowej - Portal samoobsługowy - Przekierowywanie połączeń - Pulpit - Pulpit działań - Raportowanie i statystyki - Real-Time Monitoring - Rejestrowanie połączeń - Rozwiązanie CRM - Udostępnianie ekranu - Wielojęzyczny - Wielokanałowe zbieranie danych - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzanie Call Center - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie incydentami - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie pocztą e-mail - Zarządzanie skrzynką odbiorczą - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zdalny dostęp/sterowanie - Śledzenie interakcji - Śledzenie spraw - Śledzenie zaangażowania ... and 22 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... and 63 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) - [Oprogramowanie Service Desk](https://www.capterra.pl/directory/31027/service-desk/software) ## Rozwiązania alternatywne 1. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 4. [Freshservice](https://www.capterra.pl/software/132997/freshservice) — 4.5/5 (714 reviews) 5. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1723 reviews) ## Recenzje ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 stycznia 2025* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Wady**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 kwietnia 2026* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Wady**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 maja 2026* | Oprogramowanie komputerowe | Recommendation rating: 4.0/10 > > **Zalety**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Wady**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 marca 2026* | Usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Wady**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 maja 2026* | Ubezpieczenia | Recommendation rating: 8.0/10 > > **Zalety**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Wady**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Page: 1 / 138\ Dalej: [Next page](https://www.capterra.pl/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data