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TrekkSoft

TrekkSoft

Czym jest TrekkSoft?

TrekkSoft cieszy się zaufaniem firm turystycznych w ponad 130 krajach na całym świecie. Przekonwertuj więcej odwiedzających stronę internetową na gości z rezerwacją i korzystaj z bramki płatności zaprojektowanej dla branży turystycznej.

Wykorzystaj TrekkSoft do prowadzenia sprzedaży wielokanałowej poprzez OTA (internetowe biura podróży), takie jak Expedia czy GetYourGuide, poprzez lokalnych sprzedawców, takich jak DMO (organizacja marketingu miejsc przeznaczenia) lub innych partnerów branżowych. Zarządzaj rezerwacjami, trasami, harmonogramami, zasobami i zespołami w jednym miejscu.

Poproś o wersję demonstracyjną już dziś.

Kto korzysta z produktu: TrekkSoft?

Ponad 1000 organizatorów wycieczek i aktywności na całym świecie używa TrekkSoft jako oprogramowania do rezerwacji wycieczek. TrekkSoft pomaga zarządzać wielokanałowymi rezerwacjami, zasobami wycieczek, harmonogramami i innymi elementami. Skontaktuj się z nami!

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TrekkSoft

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TrekkSoft – Recenzje od zweryfikowanych użytkowników

Średni wynik

Informacje ogólne
4,4
Łatwość użytkowania
4,2
Obsługa klienta
4,4
Funkcje
4,3
Warte swojej ceny
4,3

Recenzje według wielkości firmy (pracownicy)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Filtruj recenzje według punktacji

5
66%
4
23%
3
4%
2
3%
1
4%
John
John
Manager w kraju: Brazylia
Zweryfikowany użytkownik LinkedIn
Sprzedaż detaliczna, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

We use Trekksoft daily for all of tour operations.

5,0 5 lat temu

Komentarze: Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

Zalety:

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Wady:

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

Odpowiedź sprzedawcy: TrekkSoft

5 lat temu

Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team

Karlo
CEO and Founder w kraju: Chorwacja
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great tool for tour companies!

5,0 2 lata temu

Komentarze: My overall experience with TrekkSoft had without a doubt had been great. I am particularly happy with the customer service.

Zalety:

TrekkSoft is very easy to use and it's features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually. 5 out of 5 stars!

Wady:

Setting up pricing category is a bit complicated when it comes to the number of the guests.

Odpowiedź sprzedawcy: TrekkSoft

2 lata temu

Dear Karlo, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team

Phil
CEO
, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: SoftwareAdvice

Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you

1,0 7 lat temu

Komentarze: Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.

Wady:

The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.

Karl
CSO w kraju: Włochy
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Rozważane rozwiązania alternatywne:

Can become the best of all.

4,0 2 lata temu

Komentarze: We have spent a lot of time to reach an acceptable booking process for our eeds. It would we muc etter to ave a differet possibility to make the booking engine more flexible we you what to make a product that can mix different products to reach a very rela dynamic packaging , but we uderstand that to make and change an architectural structure of a service is not that easy. A parallel software like tose one to build chat bot would be nice to have, while we wait, we develope our one with this one.

Zalety:

The possiility to mix, during the buying process, different product/services to get a final result ( booked product ) close to a " dinamic packaging " .

Wady:

unfortuately the company do not sell specific booking for ( do not uderstand the potentiality ? or lack of knowledge of the niche markets possiility ? specific market ( diving / bike rental / sailing / motorbike rental etc ) this forced us to work hard to modifiy the bookin process till we got a close booking process for the market we focusing on . Is quite clear that there is a tremedous market for specific booking engine. In te meantime we consider this one, the best one to be used for your specific market that is ot focusing on a single product but a mix of those you sell and have a final one made by several of them.

Odpowiedź sprzedawcy: TrekkSoft

2 lata temu

Dear Karl, We really appreciate you taking the time to leave us a review, your feedback is always important to us. We are delighted to hear that, despite some limitations, our software is a good fit for your business and that the support of our team is filling your expectations. We will take into consideration all your inputs and we will get back to you to clarify the points mentioned. Best, Your TrekkSoft Team

Mariano
Director w kraju: Argentyna
Wypoczynek, podróże i turystyka, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Great booking system for tours and activities providers

5,0 3 lata temu

Zalety:

- Easy to make bookings (particularly with new mPOS) and to modify existing bookings - Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed) - Integrated channel manager (Experienced Bank) that connects with many OTAs - Many customizable functionalities - Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools - Partner network makes it easy to cross sell and invoice activities between partners

Wady:

- Requires a learning curve to set up the products properly - Resource manager can be trickier to set it up properly

Odpowiedź sprzedawcy: TrekkSoft

3 lata temu

Dear Mariano, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are delighted to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We are also really happy to see that you are using most of the features of our system and that you have a pretty good knowledge of them. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team

David
owner w kraju: Meksyk
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Rozważane rozwiązania alternatywne:

excellent program

5,0 4 lata temu

Komentarze: excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information.
It actually made my website eligible to make a fast and easy reservation on internet.

Zalety:

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Wady:

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

Odpowiedź sprzedawcy: TrekkSoft

4 lata temu

Dear David Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles with tickets and custom fields set up, I will for sure pass this feedback to our product team so they consider it for future improvement. Looking forward to more years of partnership. Best, The TrekkSoft Team

John
Owner w kraju: Brazylia
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Tour Business in your pocket.

5,0 2 lata temu

Komentarze: Overall a very positive experience and I would suggest anyone use it.

Zalety:

Once I set up my products the system takes over and does most of he hard work for me.

Wady:

The software works well for me and any issues are resolved quite quickly.

Odpowiedź sprzedawcy: TrekkSoft

2 lata temu

Dear John, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team

Emre
CEO w kraju: Turcja
Tłumaczenia i lokalizacja, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

object review

5,0 w zeszłym roku

Zalety:

I liked most about Trekksoft: - Technical support - facilities - Many features

Wady:

I liked least about Trekksoft: the hight fees, Trekksoft should review these fees and offer cheaper for its new clients.

Odpowiedź sprzedawcy: TrekkSoft

w zeszłym roku

Dear Emre, Thanks for your positive evaluation, we are happy to help you and your business growing. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. Our price plan helps us better reflect value across our global community of customers while maintaining our commitment to improving our system, as we have done in the past years. Thanks to your ongoing support, we've been able to launch a series of new features and updates that continue to benefit your daily operations. We greatly appreciate your understanding and look forward to providing you with an ever-improving service. If you are interested in knowing what we plan in our roadmap for this year, please contact your Account Manager. Thanks gain for your commitment, we are looking forward to a great collaboration in the year to come. Warm regards, Your TrekkSoft Team

Marek
owner w kraju: Czechy
Rozrywka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

A quality booking administrator

5,0 w zeszłym roku

Komentarze: since i started with trekksoft my bookings doubled

Zalety:

its easy to work with. a good user experience

Wady:

there is many functions and it takes time to explore them

Odpowiedź sprzedawcy: TrekkSoft

w zeszłym roku

Hi Marek, Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that we helped your Company growing. We look forward to working closely with you going forward and having a very successful 2024. Regards. The TrekkSoft Team

Jose Alney
Jose Alney
Owner w kraju: Dominikana
Zweryfikowany użytkownik LinkedIn
Gościnność, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Good Software with extremely bad support

4,0 6 lat temu

Komentarze: At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Zalety:

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Wady:

Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Odpowiedź sprzedawcy: TrekkSoft

6 lat temu

Dear Jose, Thank you for taking the time to leave us a review, your feedback is always important for us. We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you. Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly. We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out. Best, The Trekksoft Team.

Jorge
manager w kraju: Chile
Usługi indywidualne i rodzinne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 6–12 miesięcy
Źródło recenzenta

Patagonia Adventure Natales

5,0 w zeszłym roku

Zalety:

all good but that most I like is the easy way to create products and sending the invoice to clientes.

Wady:

all good, I would like to change by my self the minimum amount to transfer the money to our account.

Odpowiedź sprzedawcy: TrekkSoft

w zeszłym roku

Dear Jorge, Thank you for taking the time to leave us a review, we are happy to see that you are successful with Trekksoft so far and that it is helping you in your daily operations. We appreciate the feedback given and we will make sure to transmit it to our product team. Looking forward a long term partnership Best Regards, The Trekksoft Team

Juxhin
Tourism Manager w kraju: Albania
Żegluga, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta

Very good good management system with a great support

4,0 2 lata temu

Zalety:

The payment system it has been one of the most important factors

Wady:

Itinerary description it has been one of the weak points

Odpowiedź sprzedawcy: TrekkSoft

2 lata temu

Dear Juxhin, Thank you so much for your positive review, we are really happy to see you and your business growing and being part of that as your booking system. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team

Yolanda
Tour Design w kraju: Meksyk
, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta
Źródło: SoftwareAdvice

Best Day Tour Operator Software

5,0 7 lat temu

Komentarze: This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no? Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along. So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

Zalety:

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Wady:

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic! I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Odpowiedź sprzedawcy: TrekkSoft

6 lat temu

Dear Yolanda, Thank you so much for taking the time to leave us such comprehensive review, I can tell that no one have ever taken the time to go in such detail through the pros of our system and for sure this is very well received. This review fill all the Trekksoft Family with satisfaction and for sure will help all people looking for a booking software to take a more conscious choice. I’am happy to see you are successful with our system so far and we hope to build a long term relationship with your company.. Best, The Trekksoft Team

Jasmin
Managing director w kraju: Bośnia i Hercegowina
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Recommended

5,0 3 lata temu

Zalety:

Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general.

Wady:

It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy.

Odpowiedź sprzedawcy: TrekkSoft

3 lata temu

Dear Jasmin, Thank you so much for your kind words and for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. About the possibility of having some instructions, you can use our Help Center, there you can find a lot of articles about almost all TrekkSoft features. On the other hand you can also contact us to receive assistance, we are always happy to help our Merchants. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team

SOFIA
MANAGER w kraju: Grecja
Wypoczynek, podróże i turystyka, Samozatrudnienie
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Easy & Simple website and reservation platform!

4,0 4 lata temu

Komentarze: We are in general satisfied with TrekkSoft. We have build up our website with this platform and it’s easy cause we can manage it all our self, which saves a lot of time and money. Although sometimes we feel the website can offer more up to date tools so we can create an even better and friendly site.
The reservation platform is easy but can also need more tools.
Customer service shall continue to strive to be even better and they will be all ok.

Zalety:

Website: It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from. Not to many functions which sometimes can limit your needs. Reservation Platform: Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc.

Wady:

Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better. Information with news and changes to us have sometime been lacking, but also this is getting better.

Odpowiedź sprzedawcy: TrekkSoft

4 lata temu

Dear Sofia, Thank you for taking the time to leave us this review. We certainly appreciate your feedback as this helps us to consistently improve. Happy to hear that you see improvement in our service, I sent this info to our support team lead and he was pleased to hear that you consider that the team is performing better lately. I will as well share the info about the website with our product team for any future improvements. We are looking forward to many more years of partnership. Best, The TrekkSoft Team

Željana
director of sales w kraju: Chorwacja
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

TrekkSoft for travel agencies

5,0 3 lata temu

Komentarze: After 3 years of using TrekkSoft, I can say it really helped us a lot. It made our reservations tracking process so much easier as well as the agent control, reporting, etc. In a few simple words, we could do other important things while TrekkSoft took care of the bookings for us.

Zalety:

What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

Wady:

It would be great if TrekkSoft had Stripe as a payment option in the future.

Odpowiedź sprzedawcy: TrekkSoft

3 lata temu

Dear Zeljana, Thank you so much for taking the time to leave us this kind review. We are of course happy to hear that you are satisfied with the attention received from our Account Managers and also that our platform is offering you the options that better fit with your needs. Your success is our success! Looking forward to years of partnership. Best, The TrekkSoft Team

Sanjin
Director w kraju: Bośnia i Hercegowina
Wypoczynek, podróże i turystyka, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Easy booking and great software

5,0 3 lata temu

Komentarze: There are many benefits using TrekkSoft. I like the most easy booking process, communication with buyers threw the software and great TrekkSoft team.

Zalety:

It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers.

Wady:

I am very satisfied with TrekkSoft software.

Odpowiedź sprzedawcy: TrekkSoft

3 lata temu

Dear Sanjin B, Thank you for taking the time to give us your feedback. We are delighted to hear that you found in TrekkSoft the booking system that you were looking for your business. We are really happy to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team

Rudolf
Digital Marketing Manager w kraju: Dominika
, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta
Źródło: SoftwareAdvice

Horrible support

1,0 7 lat temu

Komentarze: Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product
Sorry but it is not good for the price they charge
Ruud

Zalety:

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

Wady:

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

Odpowiedź sprzedawcy: TrekkSoft

7 lat temu

Dear Rudolf, Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find more pros about its usage. Our sincere apologies for the inconvenience that you experienced with our support service, this feeback is very valuable and will help us to take action on the matter and improve our response times. If there is anything we can assist you with, please do not doubt to contact us, we already asked one of our specialized support person to contact you directly, probably already did. Best, The Trekksoft Team

Dean
European tour guide, International sales and Marketing.
Zweryfikowany użytkownik LinkedIn
Wypoczynek, podróże i turystyka, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 1 rok
Źródło recenzenta
Źródło: GetApp

Perfect for a Hostel

5,0 9 lat temu

Komentarze: The main hostel holds 205 people at one location and another 150 at our 2nd property so we are pretty busy dealing with issues within the hostel along with making sure all of the guests are happy while staying with us. Using TrekkSoft as our booking software for tour and activities gives us the ability to book move, rebook, refund, update and check passenger lists which give us on reception more time to help the customers with other issues. If guests staying at the hostel want to know how many spots are left and what times the trips are running it takes me 3 clicks on the dashboard and I can give my guest the information. It saves me constantly being on the phone to tour providers checking passenger lists, checking time schedules which in turn promotes productivity and efficiency.

Zalety:

- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions. - Real time updates on passenger lists which prevents over booking. - We can monitor our growth, sales from our website and our front desk with the reports and analytics features. - The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

Wady:

- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know. - We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

Mark
Head of Discover England's National Parks w kraju: Wlk. Bryt.
, Pracownicy: 201–500
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: SoftwareAdvice

Great customer support from Trekksoft team

5,0 6 lat temu

Komentarze: We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences.

Zalety:

The product is fairly intuitive, and once its set up its really easy to use. It integrates well into our own websites. The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development.

Wady:

It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run.

Odpowiedź sprzedawcy: TrekkSoft

6 lat temu

Dear Mark, Thank you for taking the time to leave us a review, your feedback is always important for us. We are delighted that all the Parks decided to trust in our system to take care of this unique experiences so we feel really flattered. We are happy to hear as well that the service received from our team have been excellent and rest sure that we will keep on delivering such service. We do know that the time to set up the system is a bit long due to all the functionalities it has, but everyday we are looking for fixes that can improve these times for our customers, we are actually working in a design change to make it more intuitive and hopefully will decrease the set up times as well. Once again thank you for your feedback. Best, The Trekksoft Team

Tea
Owner w kraju: Chorwacja
Obiekty i usługi rekreacyjne, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta

Pretty good choice so far!

5,0 4 lata temu

Komentarze: My overall experience in the last six months, when I started using the software, is very good. I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should!

Zalety:

TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast.

Wady:

To be honest, the back office / interface / dashboard could be more user friendly.

Odpowiedź sprzedawcy: TrekkSoft

4 lata temu

Dear Tea, Thank you so much for taking the time to leave us this very detailed review. We are of course happy to hear that you are so far satisfied with our service and the platform in general. Your success is our success, and we appreciate your feedback about the friendliness of the interface, I will sure pass this information to our Product team to consider it for future improvements. Looking forward to years of partnership. Best, The TrekkSoft Team

Debby
Manager w kraju: Sint Maarten
Wypoczynek, podróże i turystyka, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

Long Time Customer

5,0 6 lat temu

Komentarze: We are a large and varied tour operator with multiple tours, resources, schedules and trip dynamics ...
Trekksoft helps us keep it all straight so we can focus on growing, marketing and remaining a reliable tour company.

Zalety:

Great support staff The product is constantly developing and integrating with other agents Awesome website development Marketing help and deveopment

Wady:

In the beginning it wasn't user friendly but it has kept pace with our growth and needs

Odpowiedź sprzedawcy: TrekkSoft

6 lat temu

Dear Debby, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team

Leon
Leon
Managing Director w kraju: Bośnia i Hercegowina
Zweryfikowany użytkownik LinkedIn
Medycyna alternatywna, Pracownicy: 2–10
Wykorzystano oprogramowanie w następującym celu: Bezpłatna wersja próbna
Źródło recenzenta

Very functional and versatile tool

5,0 6 lat temu

Komentarze: Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps.

Zalety:

I really like versatility and functionality of software and how many partners it has. And of course customer support.

Wady:

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

Odpowiedź sprzedawcy: TrekkSoft

6 lat temu

Dear Leon, Thank you for taking the time to leave us a review, your feedback is always important for us. We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement. Looking forward to have a long therm relationship with your company. Best, The Trekksoft Team

Rik
Zweryfikowany użytkownik LinkedIn
Wypoczynek, podróże i turystyka
Wykorzystano oprogramowanie w następującym celu: 1–5 miesięcy
Źródło recenzenta
Źródło: GetApp

Great Booking System

5,0 9 lat temu

Komentarze: For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars. During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again.

Zalety:

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

Wady:

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

Curtis
Owner & Managing Director w kraju: Norwegia
Gościnność, Pracownicy: 11–50
Wykorzystano oprogramowanie w następującym celu: ponad 2 lata
Źródło recenzenta

A good product which is constantly evolving as they add new features. Not perfect, but we are happy.

4,0 7 lat temu

Zalety:

(1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia. (2) Simple to learn and use, whether just using the booking software or also using the website builder (3) Quick response time from the customer service team

Wady:

(1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free.

Odpowiedź sprzedawcy: TrekkSoft

7 lat temu

Hi Curtis, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team