Who Uses This Software?

Any business with a need to communicate.

Average Ratings

88 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Nextiva
  • http://www.nextiva.com/
  • Founded 2008

About This Software

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Founded in 2006 on the principle of Amazing Service, Nextiva serves more than 150,000 businesses in the United States from its headquarters in Scottsdale, Arizona.

  • Audio / Video Conferencing
  • Auto Dialer
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Contact Management
  • Employee Directory
  • Encryption
  • Fax Management
  • File Sharing
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Mobile Access
  • Multi-Part Conferencing
  • Multi-User Collaboration
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Voice & Data Integration
  • Voice Mail
  • Voice Quality Enhancement
  • Web Conferencing

Nextiva Office Latest Reviews

Automatically translated. Show original review

Terrific Service

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn┬┐t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Pros: Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons: The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Automatically translated. Show original review

VoIP has increased productivity within our company

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.

Cons: It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.