Jive Hosted VoIP

Jive Hosted VoIP

4.5 / 5 187 reviews

Who Uses This Software?

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations.

Average Ratings

187 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Per user pricing starts at 29.95 and goes down.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Jive Communications
  • https://jive.com/
  • Founded 2006

About This Software

Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Jive is rapidly becoming the standard for business communications worldwide.

Jive's hosted services run on Jive Cloud, our service delivery platform based on open standards. The Jive Cloud architecture has been purpose-built to deliver the most reliable, powerful, and economical hosted communication services available to the enterprise market.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement

Jive Hosted VoIP Latest Reviews

Automatically translated. Show original review

Overall positive experience.

4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Lower setup costs, lower operational costs, lower maintenance and management costs. Allowed management of communications systems to go in-house.

Pros: Does what you think it should do, completely replaces analog phone systems and the need to have an expensive technician setup or manage the system. Plenty of functionality and customization options. Drag and drop Dial Plan. Easy to modify and expand as business needs change, Multiple location support. Competitive pricing. Fast, friendly and mostly knowledgeable support team.

Cons: Some setup and troubleshooting information that should be plainly available can be hard to find. Fully understanding the console, setting up lines, users, dial plans, devices, etc., and managing the system is not for the technically challenged. You need a logical mind. When reaching out to customer service, the first person you speak with in support can't help. Their job is to give you a ticket # and transfer you. Some very tiny, inconspicuous settings can have a major impact on how the system works or does not work. You should be able to modify dial plan items (like message recordings) from a direct link within the dial plan. Initial issues with call dropping, but since resolved. Any VOIP's downside is dependence on decent internet connectivity. If the internet is having issues, your phone system will have issues. Rebooting your phones seems to fix most issues.

Automatically translated. Show original review

Jive Review of Beta Web Client

5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I didn't spend a ton of time testing for two reasons. A softphone web client was in beta and there wasn't a lot to test. The second reason is for the cost I didn't feel I was getting much for my money due to the lack of a fully functional softphone. I felt Jive was way behind on the software side yet still charging a significant amount of money. I opted to go with 3CX which is significantly less expensive and offers a similar feature set. I feel that Jive has potential to be great but they need to get there fast. There are three areas in my opinion where Jive could differentiate them from their competitors:
1. Make the hard phone and soft phone fully integrated so that when you pick up the handset on the hard phone the soft phone also opens a line and vice versa. Look at Mitel's UC agent. They did a great job on this.
2. Make the soft phone web version easy for a receptionist to use. Deploy the web version to companies that take over a 100 calls in a day and take the feedback seriously.
3. This seems like a small feature but I believe that it is an important one. I found that not many cloud VoIP solutions can play a beep when doing an announced/warm transfer. When the receptionist hands off the call the person taking the call has no idea when the call was actually transferred. It's an annoying feature that just makes sense and should be there. I believe it is a feature found more in traditional PBX systems and has been lost.
4. A big negative for me was the lack of control over updates. I had RingCentral and the Polycom updates that were pushed out were not good and changed the way our receptionist was able to handle calls. If you could figure out a way to allow the administrators control over when and how updates get pushed out you would have a huge advantage. It would be ideal to be able to deploy to a pilot group of users to see how the new update is going to affect users before pushing it out to the entire company. With 3CX I can at least plan for when I want to do the update and give users a warning. I can also wait a few weeks and see if other people are having issues with the updates before I decide to push them out.
Lastly, find a way to get your price down. I know you are competitive but with systems like 3CX that can be placed in the cloud I see no value add going with Jive. Most important, listen to your user community and put a system in place that allows them to contribute to the product. Thanks,
Jeremy Miller

Pros: Already submitted a lengthy review.

Cons: Lack of mature software client and consequently cost.