--- description: Dowiedz się wszystkiego na temat Lime Connect od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lime Connect – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [Lime Connect](/software/131558/userlike-live-chat) # Lime Connect Canonical: https://www.capterra.pl/software/131558/userlike-live-chat Page: 1 / 27\ Dalej: [Next page](https://www.capterra.pl/software/131558/userlike-live-chat?page=2) > Userlike to pierwsze i jedyne oprogramowanie do chatu na żywo, które pomaga Twojej firmie zdobywać klientów i dbać o nich poprzez kanały komunikacyjne. > > Verdict: Rated **4.6/5** by 647 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Lime Connect? Od małych i średnich firm po dużych liderów rynku, takich jak BMW, Nivea, Merck i nie tylko. Ponad 10 000 firm na całym świecie polega na Userlike w zakresie interakcji z klientami. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 647 Recenzje | | Łatwość użytkowania | 4.5/5 | Based on overall reviews | | Wsparcie klienta | 4.6/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Userlike - **Location**: Cologne, Niemcy - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 100,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit) - **Supported Languages**: angielski, bułgarski, chiński, czeski, duński, fiński, francuski, grecki, hiszpański, islandzki, japoński, litewski, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, słowacki, słoweński, turecki, węgierski, włoski, łotewski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 208 more ## Funkcje - AI Copilot - Alerts/Escalation - Ankiety i informacje zwrotne - Autoresponders - Baza danych klientów - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Geotargetowanie - Historia klienta - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Kwalifikacja leadów - Ostrzeżenia/powiadomienia - Personalizacja - Przekazanie przez człowieka - Przelewy/Routing - Przetwarzanie języka naturalnego - Pulpit - Pulpit działań - Raportowanie i statystyki - Raportowanie/analityka - Rozwiązanie CRM - Third-Party Integrations - Transkrypty/historia czatu - Uczenie maszynowe/SI - Udostępnianie plików - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Wsparcie klienta - Wstępnie skonfigurowany Bot - Wysyłanie wiadomości SMS - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie komunikacją - Zarządzanie negatywnymi opiniami - Zarządzanie pocztą e-mail - Zarządzanie przepływami pracy - Zarządzanie szablonami - Zautomatyzowany routing ## Integrations (35 total) - BigCommerce - Capsule - CentralStationCRM - Cloudflare - Dropbox Business - Freshdesk - GitHub - Google Analytics 360 - Help Scout - Highrise - HubSpot CRM - HubSpot Service Hub - JIRA Service Management - Jimdo - Jira ... and 20 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy CRM online](https://www.capterra.pl/directory/30072/online-crm/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1723 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Recenzje ### "Absolutely wonderful\!" — 5.0/5 > **Coty** | *12 września 2019* | Sprzedaż detaliczna | Recommendation rating: 10.0/10 > > **Zalety**: Userlike is an awesome chat platform\! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more\! Userlike also helps build customer relationships by helping remember previous customers and conversations\! > > **Wady**: There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful\! > > Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could\! ----- ### "Amazing Customer Service Experience with Userlike" — 5.0/5 > **Mohamed Salah** | *1 lutego 2023* | Doradztwo w zakresie zarządzania | Recommendation rating: 8.0/10 > > **Zalety**: Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. > > **Wady**: Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. > > Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. ----- ### "Good solution but I regret my choice" — 2.0/5 > **CEDRIC** | *3 stycznia 2025* | Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw | Recommendation rating: 4.0/10 > > **Zalety**: Easy to use, many features, Userlike helped us to improve our sales > > **Wady**: For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage ----- ### "beautiful real-time chat software developed on web and mobile" — 5.0/5 > **Brayan Agostinho** | *24 maja 2018* | Recommendation rating: 10.0/10 > > **Zalety**: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. > > **Wady**: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. ----- ### "Effective but a mobile app is a must." — 4.0/5 > **Abimbola** | *25 czerwca 2018* | Rozrywka | Recommendation rating: 9.0/10 > > **Zalety**: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. > > **Wady**: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. ----- Page: 1 / 27\ Dalej: [Next page](https://www.capterra.pl/software/131558/userlike-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/131558/userlike-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data