--- description: Dowiedz się wszystkiego na temat HelpOnClick od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpOnClick – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do czatu](/directory/30797/live-chat/software) > [HelpOnClick](/software/132026/helponclick-live-chat) # HelpOnClick Canonical: https://www.capterra.pl/software/132026/helponclick-live-chat Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/132026/helponclick-live-chat?page=2) > Skonfiguruj czat na żywo na swojej stronie internetowej w zaledwie pięć minut. Rozmawiaj z odwiedzającymi stronę internetową z komputera, tabletu lub telefonu komórkowego. Zwiększ sprzedaż. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: HelpOnClick? HelpOnClick Live Chat jest używany przez małe i średnie firmy z całego świata. Jest on dostępny w ponad 20 językach i można go wdrożyć w dowolnej stronie internetowej. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 12 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 3.9/5 | Based on overall reviews | | Warte swojej ceny | 4.7/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: HelpOnClick - **Location**: Allen, USA - **Founded**: 2004 ## Commercial Context - **Cena początkowa**: 7,20 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, chiński tradycyjny, duński, fiński, francuski, hebrajski, hiszpański, irlandzki, japoński, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, turecki, węgierski, włoski - **Available Countries**: Australia, Austria, Belgia, Bułgaria, Chiny, Cypr, Czechy, Dania, Finlandia, Francja, Grecja, Hiszpania, Holandia, Indie, Irlandia, Kanada, Liechtenstein, Litwa, Luksemburg, Malta and 22 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Autoresponders - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Geotargetowanie - Konfigurowalne kształtowanie marki - Portal samoobsługowy - Przelewy/Routing - Raportowanie/analityka - Rozwiązanie CRM - Third-Party Integrations - Transkrypty/historia czatu - Zarządzanie Call Center - Zarządzanie bazami wiedzy - Zarządzanie umowami o poziomie usług (SLA) - Zautomatyzowany routing ## Integrations (26 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... and 11 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) ## Powiązane kategorie - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (990 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [EngageBay CRM](https://www.capterra.pl/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Service Cloud](https://www.capterra.pl/software/136189/salesforce) — 4.5/5 (824 reviews) ## Recenzje ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 grudnia 2018* | Bezpieczeństwo i dochodzenia | Recommendation rating: 10.0/10 > > **Zalety**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Wady**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Zweryfikowany recenzent** | *16 kwietnia 2019* | Maszyny | Recommendation rating: 8.0/10 > > **Zalety**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Wady**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 maja 2021* | Oprogramowanie komputerowe | Recommendation rating: 6.0/10 > > **Zalety**: having a Desktop version was great since we don't keep browsers open. > > **Wady**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 kwietnia 2019* | Zdrowie, wellness i fitness | Recommendation rating: 9.0/10 > > **Zalety**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Wady**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 lipca 2018* | Wypoczynek, podróże i turystyka | Recommendation rating: 7.0/10 > > **Zalety**: Affordable compared to other options. Easy to use for basic chat functions. > > **Wady**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Page: 1 / 2\ Dalej: [Next page](https://www.capterra.pl/software/132026/helponclick-live-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/132026/helponclick-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data