Who Uses This Software?

Pike13 empowers class-based businesses including CrossFit and other strength and conditioning gyms, yoga and pilates studios, music and dance schools, and more.

Average Ratings

75 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    $129/month Business plan, $179/month Pro plan, custom Enterprise pricing.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Pike13
  • https://www.pike13.com/
  • Founded 2012

About This Software

Easy to use and teach, Pike13 streamlines administrative tasks so that you can spend more time focusing on clients. The mobile-friendly Pike13 platform allows class-based businesses like CrossFit, other strength and conditioning gyms, yoga and pilates studios, music and dance schools, and more to manage everything from clients and schedules to billing and payroll. Smart reporting offers actionable insights about business health, and a branded app makes it easy to engage with clients.

  • Application Management
  • Appointment Reminders
  • Appointment Scheduling
  • Assessments
  • Association Membership
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Automatic Renewals
  • Billing & Invoicing
  • Calendar Management
  • Certification Tracking
  • Check-in
  • Check-in Manager
  • Class Management
  • Class Scheduling
  • Client Management
  • Club Membership
  • Commission Management
  • Committee Management
  • Competition Management
  • Contract Management
  • Dues Management
  • Email Marketing
  • Employee Management
  • Event Management
  • Exercise Library
  • Facility Scheduling
  • Fitness Plan
  • Group Scheduling
  • Gym Membership
  • Instructor Management
  • Inventory Management
  • Jobs Board
  • Marketing Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Management
  • Member Portal
  • Membership Management
  • Multi-Location
  • Nonprofit Membership
  • Nutrition Program
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Online Store
  • Payment Processing
  • Point of Sale (POS)
  • Practice Log
  • Recital Management
  • Recurring Appointments
  • Repertoire Management
  • Reservations
  • Reservations Management
  • Scheduling
  • Staff Management
  • Student Management
  • Website Management
  • Wellness Plans

Pike13 Latest Reviews

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We like it!

5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Pros: Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons: We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

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Love it...really....But...

3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Pros: Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.

Cons: Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.