RingCentral Office

RingCentral Office

4 / 5 314 reviews

Who Uses This Software?

Company of any size. 2-1000+ employees.

Average Ratings

314 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • RingCentral
  • http://www.ringcentral.com/
  • Founded 2003

About This Software

Optimize your business communications with RingCentral Office. Experience enterprise-class voice, fax, text, call handling, mobile apps, and BYOD capability.

Work where you want and how you want. RingCentral cloud-based office phone system is ready to travel on your mobile devices of choice.

Seamlessly integrate your phone system with apps you rely on most -- such as Box, Desk.com, Dropbox, Google apps, Microsoft Office 365, Okta, Oracle, Salesforce and more.

  • Audio / Video Conferencing
  • Auto Dialer
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Contact Management
  • Employee Directory
  • Encryption
  • Fax Management
  • File Sharing
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Reporting
  • Knowledge Base
  • MIS Reporting
  • Mobile Access
  • Multi-Part Conferencing
  • Multi-User Collaboration
  • Open Database Design
  • Outbound Reporting
  • Predictive Dialer
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • Voice & Data Integration
  • Voice Mail
  • Voice Quality Enhancement
  • Web Conferencing

RingCentral Office Latest Reviews

Automatically translated. Show original review

Expensive, but worth it if you abuse the system.

4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.

Pros: RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management. On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.

Cons: Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy. Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)

Automatically translated. Show original review

Rock Solid VoIP with great features, but on the expensive side

4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It's really quite something to have a portable phone system that you can use on any device that can access the internet.

Pros: Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help.

Cons: The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine.