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Czym jest Survicate?
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- umieszczanie ankiet w wiadomościach e-mail w celu uzyskania wskaźnika odpowiedzi do 58%;
- łatwa integracja z Intercom, HubSpot i innymi (natywna, bez kodu);
- ponad 100 szablonów ankiet do użytku.
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Kto korzysta z produktu: Survicate?
Firmy, które cenią sobie opinie klientów i chcą stać się przedsiębiorstwem zorientowanym na klienta, ponieważ widzą w tym szansę na rozwój. Firmy, które chcą działać w oparciu o opinie klientów i czerpać z nich korzyści.
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Survicate
Survicate – Recenzje od zweryfikowanych użytkowników

Rozważane rozwiązania alternatywne:
10/10 for Survicate
Komentarze: We've had a really positive experience and I would highly recommend. The help-centre is informative and when I've needed to contact the support team, they've always been quick to respond and super helpful.
Zalety:
We've been using Survicate for just over 3 months, and have been overly impressed with the entire platform. It's straightforward to set up and sync/integrate with any CRM. I love the ease of being able to send ad-hoc surveys out at different touchpoints of our Customer Journey. The dashboard is straightforward to navigate, and the reporting tool is ace.
Wady:
I haven't come across anything that I've not been happy with or found a workaround for.
Odpowiedź sprzedawcy: Survicate
4 miesiące temu
Hi Charlotte, Thank you for your amazing review. We're absolutely thrilled to hear about your positive experience with Survicate. Your trust means the world to us, and we'll keep working hard to maintain this level of excellence! ~Paulina from Survicate
Survicate integrates well within our marketing efforts
Komentarze: I am very pleased with Survicate, but I notice that many competitors are emerging in the market. It is essential to listen to your clients and continue evolving the platform without putting pressure on them to increase prices. Survicate has been seamlessly integrated into our marketing efforts, and we can share logins across the company with different levels of access.
Zalety:
Integration with ActiveCampaign and the template library. The usage of the tool is very easy.
Wady:
We are currently on a legacy pricing plan, which restricts our access to many features. Survicate requires us to upgrade to access these features, effectively doubling our current costs. I believe this situation should be handled differently, considering we are legacy clients. While some incremental changes may be reasonable, it feels unfair to compel us to upgrade in this manner. Additionally, we are experiencing issues with duplicate survey responses, which are also being captured by the chatbot. Cleaning up these duplicates is currently a manual process, and I feel there should be better solutions within the tool. It would be helpful to add a sorting filter that brings all duplicate survey responses together, rather than requiring us to go through all answers to identify them. Improvements are needed in this area, such as the ability to remove or exclude duplicate responses and a better system for identifying chatbot inputs.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Sandra, Thank you for sharing your feedback with us. We're glad to hear that Survicate integrates well with your marketing efforts and that you find it easy to use. Your feedback is important, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate
Easy to use survey tool and proactive and knowledgeable customer success team
Zalety:
It is very easy to create and launch surveys on Survicate. There are ready to use templates and it is easy to use various type of questions and logic in the surveys. Also the customer success team is very knowledgeable and reaches out proactively with advice on how to improve your use of the survey tool.
Wady:
The AI analysis tool needs improvement, as it is not very accurate in analyzing a qualitative output.
Odpowiedź sprzedawcy: Survicate
w zeszłym miesiącu
Hi Jimmy, Thanks a lot for the awesome review! We're happy our survey tool and customer success team are helping you out. Thanks for your suggestions on improving our AI Analysis, we're working on it. ~Paulina from Survicate
Feedback one year later
Zalety:
Reactivity of support Design to build survey > easy
Wady:
No synchronisation with our CRM at the begining Some small bugs
Odpowiedź sprzedawcy: Survicate
4 lata temu
Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at [email protected] And as always, feel free to let us know if we can help you in any other way!
AI Driven Customer Feedback
Komentarze: The overall experience has been very positive and Survicate has provided us with a very useful tool in understanding what our customers think and acting on their feedback at a reasonable cost.
Zalety:
The survicate platform is really easy to use and provides us with customer feedback in an easy to digest format. The AI insight tools in particular have been incredibly helpful for us as a business allowing us to quickly analyse large volumes of customer feedback and pinpoint any issues with our customer experience that require action.
Wady:
I don't have any specific cons and the platform is regularly adding new features which I appreciate. We did have a minor billing issue once but this was resolved promptly by the service team.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Graeme, Thank you for sharing your feedback with us. We're glad to hear that our platform and AI tools are helping you analyze customer feedback effectively. It's also good to know our team could promptly assist with the billing issue. We appreciate your support. ~Paulina from Survicate
Easy to integrate survey solution
Komentarze: For us it has a good value point for doing regular user surveys (NPS, CSAT), but also do to feedback surveys for individual features or user journeys.
Zalety:
It was fairly easy to setup for us and integrates well with our website, as well as our other infrastructure (pushing survey results to e.g. Slack or Big Query). It offers us good customization and the ability for marketing or non-technical product people to leverage it. The Survicate AI functionality is also very useful to do product research if you have collected a lot of feedback and want to go through it fast.
Wady:
We did not see an ability to use emails and in-app surveys together while not over-surveying individual users (for example reach out to all users which did not answer an in-app survey via email).
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Patrick, We appreciate you sharing your experience. It's good to hear that Survicate integrates smoothly with your systems and that our AI features are helpful for your product research. Thank you for your feedback! ~Paulina from Survicate
Rozważane rozwiązania alternatywne:
Survicate is very cost-effective and meets different survey needs
Komentarze: we've been using Survicate for almost 5 years in the company and so far it's attending our research needs. It's possible to run in-app, widget and link surveys! The customer support and client management are for me the greatest value, they're super close and they work to address any concerns, bugs and feedbacks very fast - they're more a partner than a vendor.
Zalety:
Survicate is an easy tool to use that suits different research needs in product development!
Wady:
Survicate is more limited and question options, quota design and analysis dashboard than similar vendors
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Bruna, Thank you for sharing your experience with Survicate. We're pleased to hear that our tool meets your research needs and that you've found value in our customer support. Your feedback is important to us, and we'll keep it in mind as we work to improve our platform. ~Paulina from Survicate
Excellent for Teams Needing Robust Survey Automation and Integration Solutions
Komentarze: Our experience has been consistently positive over the past four years, and we couldn’t be happier with the service.
Zalety:
Survicate effectively solves our survey automation needs. We required a solution that could seamlessly integrate with our ESP and offer in-app survey capabilities, and Survicate delivers perfectly. The integrations are flawless, and the support team is fantastic, responding promptly to any queries. Another standout feature is their tracking system for feature requests. When a feature I suggested goes live, they notify me directly – a thoughtful touch that shows they truly listen to customer feedback.
Wady:
Honestly, Survicate meets all our needs, so there isn’t anything I’d critique.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Vladimir, We're grateful for your kind words and pleased to hear that Survicate has been meeting your needs, especially with integrations and support. Thank you for being with us over the past four years. ~Paulina from Survicate
Perfect for support and surveys
Komentarze: My overall experience with Survicate has been excellent. Its seamless integration with Intercom has allowed us to easily collect and analyze customer feedback directly within our communication flow. Setting up surveys is intuitive, and the variety of survey templates helps us quickly gather relevant insights. The real-time data reporting has been invaluable for making data-driven decisions, improving customer satisfaction, and identifying areas for product improvement. Additionally, the ability to target specific user segments ensures we’re collecting feedback from the right audience at the right time. Overall, Survicate has significantly enhanced our feedback collection process
Zalety:
It's very easy to use, intuitive, dynamic and friendly. With more options time to time.
Wady:
Expensive. Sometimes the support is not always online.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Alberto, We appreciate your detailed review and are pleased that Survicate has significantly enhanced your feedback collection process. It's great to know that our integration with Intercom and the ability to target specific user segments are valuable to you. Thank you for your feedback; we're committed to ongoing improvements. ~Paulina from Survicate
Simple to use survey tool with good customer support
Komentarze: Simple to use survey tool with good customer support
Zalety:
Setting up surveys in multiple formats is simple and intuitive. Great customer support team
Wady:
Limited reporting and analysis within the platform. Exporting data requires you export everything
Odpowiedź sprzedawcy: Survicate
2 miesiące temu
Hi Vince, Thank you for your feedback. We're happy to hear that you find Survicate easy to use and appreciate our customer support. We understand your concerns about reporting and data export and are continually working to improve these features. ~Paulina from Survicate
Rozważane rozwiązania alternatywne:
Really happy with Survicate
Komentarze: Very positive. The Salesforce integration works well and it is nice and easy to design the surveys.
Zalety:
The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had.
Wady:
There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Gordon, Thank you for sharing your thoughts. It's great to hear that our platform and knowledgeable support team have been helpful to you. Your feedback is valuable as we strive to improve our services. ~Paulina from Survicate
Rozważane rozwiązania alternatywne:
Great product
Komentarze: Pretty good. Small problem with bugs and data display, otherwise the tool is really good.
Zalety:
Very cool survey builder. That side of the app is pretty good especially as a designer who can use it make "prototype" and test the survey before using it.
Wady:
Impossibility to add multiple apps on the same workspace. Since each app has it's own Amplitude
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Mehdi, Thank you for sharing your thoughts. It's great to hear that our survey builder is useful for creating prototypes and testing. We appreciate your feedback! ~Paulina from Survicate
Great survey product
Zalety:
you can use it as a web overlay on your website as well as a link you can share.
Wady:
That if you want to create different kinds of surveys (web overlay + link sharing) that these have to be 2 distinct surveys instead of the same survey
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Lisa, We appreciate you sharing your feeedback. It's great to know that you find value in using our surveys both as web overlays and shareable links. Your feedback is important, and we'll keep it in mind as we continue to improve our platform. ~Paulina from Survicate
A brilliant, intuitive survey tool for digital marketers of all levels.
Komentarze: No matter your level of digital expertise, Survicate stands out as an exceptional survey tool. It’s intuitive, fully customisable, and backed by outstanding customer support.
Zalety:
Setting up new surveys is straightforward, whether starting from scratch, using their templates, or leveraging their AI tool. I appreciate the ability to quickly extract data manually or use their clever insights AI to categorise user responses into digestible outputs. As a CRO manager, I no longer need to spend hours digging through user comments to find bugs or optimisation areas. I particularly love that it can integrate with our A/B testing tool, allowing us to launch surveys and gather feedback across different experiments.
Wady:
The mobile survey design could be improved.
Odpowiedź sprzedawcy: Survicate
5 miesięcy temu
Hi Cat, Thanks for the amazing review. Thrilled you're loving our intuitive setup, AI insights, and the integration with your A/B testing tool. We'll work on improving mobile survey design. Appreciate the shout-out to our versatility and support! Survicate Team
Survicate - Great Survey Tool for Mobile!
Komentarze: Overall a really great experience and would 100% use it again in a future project
Zalety:
Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback
Wady:
We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)
Odpowiedź sprzedawcy: Survicate
6 miesięcy temu
Hi Adam, Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot! Survicate Team
Survicate| The creme of the creme in customer service
Komentarze: Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold
Zalety:
Everything is easy and everyone is friendly
Wady:
Maybe better insights but I can’t complain, Iove the app
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Nabila, Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform. ~Paulina from Survicate
Easy to use and amazing support!
Komentarze: Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate
Zalety:
How easy it's to display the survey and gather feedback for our app + their support is incredible.
Wady:
Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.
Odpowiedź sprzedawcy: Survicate
5 miesięcy temu
Hi Pedro, Thanks for the great review! Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy! Survicate Team
Happy customer review
Komentarze: all in all I'm pretty satisfied with Survicate, they do what they say, the customer support is definitely out of this world and one of their strengths.
Zalety:
The UI is amazing, super easy to understand and the AI to create new surveys is an interesting new feature.
Wady:
I had some feedback on some features but it looks like they might take some time to implement them. Also, the fact that you loose you can't pool a report from all the surveys together is not ideal. I feel they can improve the reporting part and the integration with ZD so that you could have all in Explore.
Odpowiedź sprzedawcy: Survicate
6 miesięcy temu
Hi Agustin! Thank you so much for your review and suggestions on how we can improve. We'll definitely consider those. We're thrilled to hear you like our tool and that the new AI features have been helpful. Here's to many more valuable customer insights!
Great survey software for product orgs
Zalety:
Easy to set up surveys and analyse them (with helpful visuals) and helpful and responsive user support & customer success teams.
Wady:
Some of the options for building surveys could be a bit more sophisticated with logic & branching, but generally does the job for 99% of my needs!
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Brigit! Thank you for sharing your feedback. It's great to hear that our surveys are easy to set up and analyze, and that our support teams have been helpful. We appreciate your feedback on enhancing the logic and branching options—we're always working to improve. ~Paulina from Survicate
Overall, great product.
Komentarze: Overall, I really like it. It is easy to use and really useful for user researches. I'm 100% recommending if you are working with multiple applications.
Zalety:
Ability to launch fast surveys with SDK.
Wady:
Having to add spaces for every new application that we work. This is a huge additional cost.
Odpowiedź sprzedawcy: Survicate
3 miesiące temu
Hi Doga, We appreciate you taking the time to share your thoughts on Survicate. It's good to know that you find it easy to use and valuable for user research. Thank you for your feedback and suggestions. ~Paulina from Survicate
Survicate review
Zalety:
Easy to set up a survey and easy to share it with respondents with several options. The support is also great.
Wady:
Hard to adjust the look of the survey if you do not want to use the standard template. For instance, text color and adding images to the survey.
Odpowiedź sprzedawcy: Survicate
4 miesiące temu
Hi Niklas, Thank you for your feedback. While we're glad you find our survey setup and sharing options easy to use, we hear your concerns about customization flexibility. Is there anything specific you'd like to see in our templates and design options? We'd love to hear your suggestions. ~Paulina from Survicate
satisfactory survey software
Komentarze:
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base?
Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
Zalety:
You can integrate contact forms directly onto your website with this software.
Wady:
From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.
Odpowiedź sprzedawcy: Survicate
4 lata temu
Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!
Easy to use, customisable
Komentarze: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
Zalety:
User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear
Wady:
Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Odpowiedź sprzedawcy: Survicate
4 lata temu
Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.
Effective conversion optimization tool
Komentarze: Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Zalety:
Easy to install and use, customer support, price.
Wady:
As mentioned, lack of integrations with Unbounce and Optimizely.
Survicate helps us generate leads
Komentarze: This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
Zalety:
lots of high quality leads, HubSpot integration
Wady:
customization of widgets took us a while