--- description: Dowiedz się wszystkiego na temat Freshservice od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do zarządzania zasobami it](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.pl/software/132997/freshservice Page: 1 / 30\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) > Online ITSM Service Desk z zarządzaniem incydentami, problemami, zmianami, wydaniami i aktywami, a także z potężną automatyzacją zgłoszeń > > Verdict: Rated **4.5/5** by 714 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshservice? Wśród klientów Freshservice znajdują się firmy MSP, organizacje finansowe, instytucje edukacyjne oraz kilka organizacji rządowych. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 714 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.6/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, chiński tradycyjny, francuski, hiszpański, japoński, niderlandzki, niemiecki, polski, portugalski, rosyjski, szwedzki, tajski, turecki, wietnamski, włoski - **Available Countries**: Arabia Saudyjska, Australia, Austria, Bahrajn, Belgia, Brazylia, Brunei, Chile, Chiny, Czechy, Dania, Ekwador, Filipiny, Finlandia, Francja, Grecja, Hiszpania, Holandia, Indie, Indonezja and 41 more ## Funkcje - Automatyzacja procesów/przepływu pracy - Bezpieczne przechowywanie danych - Catalog Management - Czat w czasie rzeczywistym - Czat/wiadomości - Działania korygujące i zapobiegawcze (CAPA) - Gotowe szablony - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Mapowanie relacji - Narzędzia do pracy zespołowej - Ocena ryzyka - Odzyskiwanie danych po wydarzeniu krytycznym - Ostrzeżenia/powiadomienia - Planowanie zmian - Podpis elektroniczny - Portal samoobsługowy - Przepływ pracy procesu zatwierdzania - Raportowanie incydentów - Real-Time Monitoring - Sprawozdawczość IT - Szablony - Ustalanie harmonogramu dyżurów - Wykaz licencji - Wyszukiwanie pełnotekstowe - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie dokumentacją - Zarządzanie incydentami - Zarządzanie konfiguracją - Zarządzanie odnawianiem - Zarządzanie patchami - Zarządzanie treścią - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zapasami - Zarządzanie zmianą - Zdalne monitorowanie i zarządzanie - Zdalny dostęp/sterowanie - Śledzenie aktywów - Śledzenie licencji - Śledzenie projektu - Śledzenie spraw - Śledzenie statusu - Śledzenie zasobów IT ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) ## Powiązane kategorie - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Oprogramowanie do zarządzania IT](https://www.capterra.pl/directory/10001/it-management/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [JIRA Service Management](https://www.capterra.pl/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Recenzje ### "Strong Core ITSM with Easy Adoption" — 5.0/5 > **Grzegorz** | *21 stycznia 2026* | Logistyka i łańcuch dostaw | Recommendation rating: 9.0/10 > > **Zalety**: Intuitive, user-friendly interface with a short learning curve. Strong ticketing and workflow automation, good SLA management, and solid reporting. The self-service portal and knowledge base were easy for users to adopt. > > **Wady**: Reporting and analytics were somewhat limited without customization. Advanced workflows and configurations could become complex, and some features required higher-tier plans to unlock full value. > > Overall, Freshservice was a reliable and user-friendly ITSM platform. It covered core service management needs well, was easy to adopt, and helped streamline ticket handling and automation, though more advanced customization and reporting had some limitations. ----- ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 marca 2026* | Sprzedaż detaliczna | Recommendation rating: 9.0/10 > > **Zalety**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Wady**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "FreshSerice" — 4.0/5 > **Ruben** | *14 kwietnia 2026* | Marketing i reklama | Recommendation rating: 7.0/10 > > **Zalety**: ITIL foundation, onboarding workflows, and asset management were a breeze to use and not much effort required. > > **Wady**: Reporting is complicated and the out of the box reports aren't very good. Other than the reporting the tool is pretty good. > > I was an admin for Freshservice, it's ITIL foundation makes it straight forward to use if you're familiar with ITIL. With that said reporting is not too good out of the box, and creating custom reports can be a challenge. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 lutego 2025* | Sprzedaż detaliczna | Recommendation rating: 0.0/10 > > **Zalety**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Wady**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 marca 2026* | Artykuły spożywcze i napoje | Recommendation rating: 10.0/10 > > **Zalety**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Wady**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- Page: 1 / 30\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data