--- description: Dowiedz się wszystkiego na temat Freshservice od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do zarządzania zasobami it](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.pl/software/132997/freshservice Page: 1 / 33\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) > Online ITSM Service Desk z zarządzaniem incydentami, problemami, zmianami, wydaniami i aktywami, a także z potężną automatyzacją zgłoszeń > > Verdict: Rated **4.6/5** by 802 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshservice? Wśród klientów Freshservice znajdują się firmy MSP, organizacje finansowe, instytucje edukacyjne oraz kilka organizacji rządowych. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 802 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, chiński tradycyjny, czeski, duński, estoński, fiński, francuski, hiszpański, indonezyjski, japoński, kataloński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, słowacki, słoweński, tajski, turecki, wietnamski, węgierski, włoski - **Available Countries**: Arabia Saudyjska, Australia, Austria, Bahrajn, Belgia, Brazylia, Brunei, Chile, Chiny, Czechy, Dania, Ekwador, Filipiny, Finlandia, Francja, Grecja, Hiszpania, Holandia, Indie, Indonezja and 41 more ## Funkcje - Bezpieczne przechowywanie danych - Catalog Management - Czat w czasie rzeczywistym - Czat/wiadomości - Działania korygujące i zapobiegawcze (CAPA) - Gotowe szablony - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Narzędzia do pracy zespołowej - Ocena ryzyka - Odzyskiwanie danych po wydarzeniu krytycznym - Ostrzeżenia/powiadomienia - Planowanie zmian - Podpis elektroniczny - Portal samoobsługowy - Przepływ pracy procesu zatwierdzania - Raportowanie incydentów - Real-Time Monitoring - Sprawozdawczość IT - Szablony - Ustalanie harmonogramu dyżurów - Workflow Automation - Wykaz licencji - Wyszukiwanie pełnotekstowe - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie dokumentacją - Zarządzanie incydentami - Zarządzanie konfiguracją - Zarządzanie licencjami - Zarządzanie patchami - Zarządzanie przepływami pracy - Zarządzanie treścią - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zapasami - Zarządzanie zmianą - Zdalne monitorowanie i zarządzanie - Zdalny dostęp/sterowanie - Śledzenie aktywów - Śledzenie licencji - Śledzenie projektu - Śledzenie spraw - Śledzenie statusu - Śledzenie zasobów IT ... and 56 more features ## Integrations (69 total) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... and 54 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) ## Powiązane kategorie - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Oprogramowanie do zarządzania IT](https://www.capterra.pl/directory/10001/it-management/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [JIRA Service Management](https://www.capterra.pl/software/138769/jira-service-management) — 4.5/5 (779 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## Recenzje ### "Strong Core ITSM with Easy Adoption" — 5.0/5 > **Grzegorz** | *21 stycznia 2026* | Logistyka i łańcuch dostaw | Recommendation rating: 9.0/10 > > **Zalety**: Intuitive, user-friendly interface with a short learning curve. Strong ticketing and workflow automation, good SLA management, and solid reporting. The self-service portal and knowledge base were easy for users to adopt. > > **Wady**: Reporting and analytics were somewhat limited without customization. Advanced workflows and configurations could become complex, and some features required higher-tier plans to unlock full value. > > Overall, Freshservice was a reliable and user-friendly ITSM platform. It covered core service management needs well, was easy to adopt, and helped streamline ticket handling and automation, though more advanced customization and reporting had some limitations. ----- ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 maja 2026* | Księgowość | Recommendation rating: 8.0/10 > > **Zalety**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Wady**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Good, but better options exist" — 4.0/5 > **Erin** | *1 września 2026* | Szpitale i opieka zdrowotna | Recommendation rating: 6.0/10 > > **Zalety**: Strong ticket managing system- able to handle all ticketing related items in one intuitive location. > > **Wady**: Less features than ServiceNow. Limited reporting features- unable to execute highly customized reports > > Used with complex epic workflows and ticketing. Good for a large healthcare IT organization. I was onboarded to this from EasyVista ----- ### "Great for a first bike, but you'll grow out of it." — 3.0/5 > **Jason** | *29 maja 2026* | Budownictwo | Recommendation rating: 7.0/10 > > **Zalety**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics. > > **Wady**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality. > > It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful. ----- ### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5 > **Swaroop** | *13 lipca 2026* | Farmaceutyka | Recommendation rating: 8.0/10 > > **Zalety**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. > > **Wady**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. > > Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. ----- Page: 1 / 33\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data