--- description: Dowiedz się wszystkiego na temat Freshservice od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do zarządzania zasobami it](/directory/30077/it-asset-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.pl/software/132997/freshservice Page: 1 / 33\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) > Online ITSM Service Desk z zarządzaniem incydentami, problemami, zmianami, wydaniami i aktywami, a także z potężną automatyzacją zgłoszeń > > Verdict: Rated **4.6/5** by 791 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Freshservice? Wśród klientów Freshservice znajdują się firmy MSP, organizacje finansowe, instytucje edukacyjne oraz kilka organizacji rządowych. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 791 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Freshworks - **Location**: San Mateo, USA - **Founded**: 2011 ## Commercial Context - **Cena początkowa**: 19,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, chiński tradycyjny, francuski, hiszpański, japoński, niderlandzki, niemiecki, polski, portugalski, rosyjski, szwedzki, tajski, turecki, wietnamski, włoski - **Available Countries**: Arabia Saudyjska, Australia, Austria, Bahrajn, Belgia, Brazylia, Brunei, Chile, Chiny, Czechy, Dania, Ekwador, Filipiny, Finlandia, Francja, Grecja, Hiszpania, Holandia, Indie, Indonezja and 41 more ## Funkcje - Bezpieczne przechowywanie danych - Czat w czasie rzeczywistym - Czat/wiadomości - Działania korygujące i zapobiegawcze (CAPA) - Gotowe szablony - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne wzory - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Narzędzia do pracy zespołowej - Odzyskiwanie danych po wydarzeniu krytycznym - Ostrzeżenia/powiadomienia - Planowanie zmian - Podpis elektroniczny - Portal samoobsługowy - Przepływ pracy procesu zatwierdzania - Pulpit - Raportowanie incydentów - Real-Time Monitoring - Sprawozdawczość IT - Udostępnianie plików - Workflow Automation - Współpraca zespołowa - Wykaz licencji - Wyszukiwanie pełnotekstowe - Zarządzanie ankietami/sondażami - Zarządzanie audytem - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie dokumentacją - Zarządzanie incydentami - Zarządzanie kalendarzem - Zarządzanie konfiguracją - Zarządzanie licencjami - Zarządzanie patchami - Zarządzanie przepływami pracy - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zmianą - Zarządzanie zwolnieniami - Zdalne monitorowanie i zarządzanie - Zdalny dostęp/sterowanie - Śledzenie aktywów - Śledzenie projektu - Śledzenie spraw - Śledzenie statusu ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 39 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) ## Powiązane kategorie - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Oprogramowanie do zarządzania IT](https://www.capterra.pl/directory/10001/it-management/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Narzędzia do zarządzania wiedzą](https://www.capterra.pl/directory/30094/knowledge-management/software) - [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [JIRA Service Management](https://www.capterra.pl/software/138769/jira-service-management) — 4.5/5 (772 reviews) 5. [Zoho Desk](https://www.capterra.pl/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## Recenzje ### "Strong Core ITSM with Easy Adoption" — 5.0/5 > **Grzegorz** | *21 stycznia 2026* | Logistyka i łańcuch dostaw | Recommendation rating: 9.0/10 > > **Zalety**: Intuitive, user-friendly interface with a short learning curve. Strong ticketing and workflow automation, good SLA management, and solid reporting. The self-service portal and knowledge base were easy for users to adopt. > > **Wady**: Reporting and analytics were somewhat limited without customization. Advanced workflows and configurations could become complex, and some features required higher-tier plans to unlock full value. > > Overall, Freshservice was a reliable and user-friendly ITSM platform. It covered core service management needs well, was easy to adopt, and helped streamline ticket handling and automation, though more advanced customization and reporting had some limitations. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 marca 2026* | Ubezpieczenia | Recommendation rating: 8.0/10 > > **Zalety**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Wady**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7 sierpnia 2026* | Oprogramowanie komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Wady**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 lutego 2025* | Sprzedaż detaliczna | Recommendation rating: 0.0/10 > > **Zalety**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Wady**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 maja 2026* | Żegluga | Recommendation rating: 8.0/10 > > **Zalety**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Wady**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- Page: 1 / 33\ Dalej: [Next page](https://www.capterra.pl/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data