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Freshservice
Czym jest Freshservice?
Freshservice to inteligentne rozwiązanie ITSM o odpowiedniej wielkości, które zapewnia pracownikom wyjątkowe doświadczenia dzięki intuicyjnemu, skalowalnemu rozwiązaniu bez kodowania. Dzięki najnowocześniejszym funkcjom AI i ML, usługa Freshservice pomaga organizacjom uprościć obciążenie pracą agentów IT i zwiększyć ich wydajność poprzez automatyzację zadań. Oprócz możliwości AI usługa Freshservice jest na tyle elastyczna i skalowalna, że może być używana zarówno przez firmy korzystające ze starszych systemów, jak i nowoczesne przedsiębiorstwa.
Kto korzysta z produktu: Freshservice?
Wśród klientów Freshservice znajdują się firmy MSP, organizacje finansowe, instytucje edukacyjne oraz kilka organizacji rządowych.
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Freshservice
Freshservice – Recenzje od zweryfikowanych użytkowników

Probably the best tool for Help Desk Management
Komentarze: This is probably the best I used for ticketing. The support is really good, the only bad thing is that you have to contact mostly via chat.
Zalety:
The features it provides are really good. The ticketing flow is easy to follow, we can handle our Service Catalog, integrate with Active Directory, manage Asset Inventory and now we started using the Project management tool.
Wady:
The configuration (Initial Setup) is kind of complex. Design the flows is friendly, but complex if you have many rules, but the good thing is that support guides all the way during this process.

You can do a lot of great things with Freshservice
Komentarze: Complete platform for IT service management and reporting on client needs. It gives me the ability to develop material that can be provided as assistance to customers, as well as report back internally to the team and to top board management.
Zalety:
I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. FreshService is capable of competing with ServiceNow in terms of IT service management, and I am accustomed to utilizing ServiceNow.
Wady:
The constraints placed on portal design, in addition to the requirement of having HTML coding skills. I have not been able to determine whether or not it is possible for us to have parent portal sites that include kid pages, and the process of developing these pages will require experience in coding.
Freshservice is a top-notch help desk solution
Komentarze: I use Freshservice to stay on top of my workload and respond quickly to any incidents that arise, most of which are related to technology at the company where I work.
Zalety:
The best thing about Freshservice is how simple and straightforward it is to use, both for end users and for the system administrator. Even first-time users will have no trouble grasping and implementing workflows because to the intuitive nature of the UI.
Wady:
Since I use Freshservice on a daily basis for both my job and my company, and since it is so intuitive and simple to operate, I really can't think of anything bad to say about it.
The workflow very rigid
Zalety:
The integration too rigid and unfriendly do not have confident to perform the integration
Wady:
The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation notification to customer. Only take action when error report by customer
Great standard feature Set on the whole, but new features seem to lag behind their FreskDesk system
Zalety:
The ticketing system is really easy to use, with lots of options for workflow automations and ticket management. The app marketplace is great for extending the functionality.
Wady:
FreshService seems more like a new branching out for the company, with a complete set of tools, but lacking refinement in a lot of places. There are also odd quirks like Discuss feature button being available, even though the Discuss feature doesn't work on FreshService yet.The mobile app is a bit of a let down, as it doesn't have a dashboard like the main site which makes it much more tedious to lookup ticket queues.The Notification spam through the app is terrible, pinging each notification one at a time to the phone, which is especially annoying when it sends over 30 notifications and doesn't group them.The system has some other weird quirks, like sorting a list can only be saved when you also make a change to the filter for the list. Another issue is that there is a blur effect on the title text that doesn't always go away when scrolling back to the top of the page, resulting in some text looking very soft and fuzzy