4 / 5 4 reviews

Who Uses This Software?

Any company wishing to maximize the investment in their CRM - we enable businesses to boost calls and improve productivity. We serve to Recruitment, Financial Services, Sales, Call Centers and more.

Average Ratings

4 reviews
  • 4 / 5
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service
  • 3.5 / 5
  • 2.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • CloudCall
  • Founded 2011

About This Software

CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.

  • Archiving
  • Auto Dialer
  • Blended Call Center
  • Call Center
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Campaign Management
  • Contact Management
  • Customer Engagement Center
  • Distributed Call Recording
  • Encryption
  • Escalation Management
  • Event Triggered Recording
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Instant Retrieval
  • Knowledge Base
  • Live Chat
  • MIS Reporting
  • Manual Dialer
  • Multi-Part Conferencing
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Phone Key Input
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Recording Bookmarking
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Activity Recording
  • Survey Management
  • Telemarketing Management
  • Text to Speech
  • Unified Communications
  • Video Call Recording
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Voice Customization
  • Voice Mail
  • Voice Quality Enhancement

CloudCall Latest Reviews

Automatically translated. Show original review

Decent overall product, greedy company with how they charge and un consistent charges.

1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there. The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this. Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

Pros: I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

Cons: This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up. It is antiquated tech over at Synety. And no API's to other softwares. They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

Automatically translated. Show original review

We used CloudCall integrated with SalesForce. It made high volume dialing easy as one click.

4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Save a tremendous amount of time when high volume dialing.

Pros: Prior to CloudCall we would have to manually dial prospects and then record the activity. CloudCall one click dial had an interface that allowed you to select a pre-install drop down fields created by our SalesForce admin about that activity and your done. This save us a tremendous amount of time and it cut down on forgetting to record activity during call blitz.

Cons: There were times when you would have to hit the page reload on a SalesForce account page because CloudCall would freeze up. I think that maybe that was a SF issue but no one has determine the culprit. None the less this happening is not out weighted by the convenience.