4 / 5 11 reviews

Who Uses This Software?

IT Manager, IT Director, CIO's, system administrators and support technical resources.

Average Ratings

11 reviews
  • 4 / 5
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • C2 Enterprise
  • http://www.c2enterprise.com
  • Founded 2008

About This Software

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

  • Alerts / Escalation
  • Appointment Management
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Customer Notices
  • Availability Management
  • Billing & Invoicing
  • Change Management
  • Community Forums
  • Complaint Monitoring
  • Compliance Management
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Customer Database
  • Customer Engagement Center
  • Customer Experience Management
  • Dashboard
  • Depreciation Management
  • Document Management
  • Help Desk
  • Historical Audit
  • IT Service Desk
  • IT Service Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Multiple Brands / Products
  • Problem Management
  • Procurement Management
  • Release Management
  • Requisition Management
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • Trouble Ticketing
  • Work Order Management

C2 ATOM Latest Reviews

Automatically translated. Show original review

From the system admin perspective

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros: The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons: It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Automatically translated. Show original review

Evolving Product

3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.