--- description: Dowiedz się wszystkiego na temat Salesforce Service Cloud od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.pl/software/136189/salesforce Page: 1 / 35\ Dalej: [Next page](https://www.capterra.pl/software/136189/salesforce?page=2) > Oszczędzaj czas i zmniejsz koszty dzięki innowacjom, które na nowo kształtują relacje z klientami. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Salesforce Service Cloud? Firmy potrzebujące usługi jako oprogramowania dla branży komunikacyjnej. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 832 Recenzje | | Łatwość użytkowania | 4.1/5 | Based on overall reviews | | Wsparcie klienta | 4.3/5 | Based on overall reviews | | Warte swojej ceny | 4.2/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Salesforce - **Location**: San Francisco, USA - **Founded**: 2003 ## Commercial Context - **Cena początkowa**: 25,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, bułgarski, chiński, chiński tradycyjny, chorwacki, czeski, duński, fiński, francuski, grecki, hebrajski, hiszpański, indonezyjski, japoński, koreański, niderlandzki, niemiecki, norweski, polski, portugalski, rumuński, szwedzki, słowacki, słoweński, tajski, turecki, ukraiński, wietnamski, węgierski, włoski - **Available Countries**: Arabia Saudyjska, Australia, Austria, Belgia, Brazylia, Chiny, Dania, Filipiny, Finlandia, Francja, Hiszpania, Holandia, Indie, Indonezja, Irlandia, Izrael, Japonia, Kanada, Malezja, Meksyk and 14 more ## Funkcje - Automatyczna dystrybucja połączeń - Bot czatowy - Catalog Management - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dla branży ubezpieczeniowej - Dla centrali telefonicznych - Dostęp mobilny - Działania korygujące i zapobiegawcze (CAPA) - Historia klienta - Integracja telefonii komputerowej - Monitorowanie połączeń - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Podpis elektroniczny - Portal samoobsługowy - Prognozowanie pracy - Przekierowywanie połączeń - Pulpit działań - Raportowanie incydentów - Raportowanie/analityka - Real-Time Updates - Rejestrowanie połączeń - Rejestrowanie połączeń - Routing - Skryptowanie połączeń - Transkrypty/historia czatu - Ustalanie harmonogramów - Ustalanie harmonogramów pracowniczych - Wskaźniki wydajności - Wydawanie pozwoleń - Zarządzanie Call Center - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie doświadczeniami klientów - Zarządzanie dyspozytornią - Zarządzanie incydentami - Zarządzanie komunikacją - Zarządzanie kontaktami - Zarządzanie leadami - Zarządzanie treścią - Zarządzanie wiedzą - Zarządzanie zadaniami - Zautomatyzowany routing - Zegar czasu pracy online - Śledzenie dostaw - Śledzenie kierowców na żywo - Śledzenie spraw - Śledzenie statusu ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Programy dla call center](https://www.capterra.pl/directory/30007/call-center/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Programy do zamówień](https://www.capterra.pl/directory/30785/work-order/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.pl/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recenzje ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18 kwietnia 2026* | Oprogramowanie komputerowe | Recommendation rating: 8.0/10 > > **Zalety**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Wady**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 marca 2026* | Bankowość | Recommendation rating: 10.0/10 > > **Zalety**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Wady**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 listopada 2020* | Gościnność | Recommendation rating: 0.0/10 > > **Zalety**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Wady**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 czerwca 2026* | Usługi informacyjne | Recommendation rating: 10.0/10 > > **Zalety**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Wady**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Zweryfikowany recenzent** | *1 kwietnia 2026* | Farmaceutyka | Recommendation rating: 10.0/10 > > **Zalety**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Wady**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- Page: 1 / 35\ Dalej: [Next page](https://www.capterra.pl/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data