--- description: Dowiedz się wszystkiego na temat Zonka Feedback od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do tworzenia ankiet online](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.pl/software/137773/zonka-feedback Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/137773/zonka-feedback?page=2) > Zonka Feedback CX Platform jest wielokanałowym oprogramowaniem do prowadzenia ankiet i zbierania opinii. Mierz, ulepszaj i przekształcaj doświadczenia pracowników z klientami. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Zonka Feedback? Zonka Feedback jest odpowiednia dla każdej branży usługowej, która opiera się na doświadczeniu klienta i chce zmienić sposób zbierania informacji zwrotnych, aby były one kompleksowe i oparte na działaniach. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.8/5** | 68 Recenzje | | Łatwość użytkowania | 4.7/5 | Based on overall reviews | | Wsparcie klienta | 4.9/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zonka Feedback - **Location**: New Delhi, Indie - **Founded**: 2014 ## Commercial Context - **Cena początkowa**: 199,00 USD - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - Analiza nastrojów - Analiza tekstu - Analiza trendów - Ankieta mobilna - Ankiety i informacje zwrotne - Anonimowe informacje zwrotne - Biblioteka pytań - Dostosowanie adresu URL - Dystrybucja wielokanałowa - E-mail marketing - Importowanie/eksportowanie danych - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne kształtowanie marki - Konfigurowalne pytania - Konfigurowalne wzory - Kreator ankiet - Live Results Sharing - Logika pomijania - Monitorowanie reklamacji - Narzędzia analizy danych - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Personalizacja komunikatów - Pobieranie danych - Pulpit - Raportowanie i statystyki - Raportowanie/analityka - Rozgałęzienie pytań - Segmentacja - Segmentacja klientów - Struktura ankiety CSAT - Struktura badania CES - Struktura badań NPS - Szybkie sondaże - Third-Party Integrations - Wielokanałowe zbieranie danych - Wizualizacja danych - Wysyłanie wiadomości SMS - Wysyłanie wiadomości wg harmonogramu - Zarządzanie ankietami/sondażami - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kontaktami - Zarządzanie negatywnymi opiniami - Zarządzanie pytaniami i odpowiedziami - Zarządzanie szablonami - Zarządzanie wydajnością - Zbieranie odpowiedzi w trybie offline - Znakowanie ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - E-mail/helpdesk - Baza wiedzy - Telefoniczna obsługa klienta - Czat ## Category - [Programy do tworzenia ankiet online](https://www.capterra.pl/directory/30092/survey/software) ## Powiązane kategorie - [Programy do tworzenia ankiet online](https://www.capterra.pl/directory/30092/survey/software) - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Aplikacje do ankiet SMS](https://www.capterra.pl/directory/32937/sms-survey/software) - [Programy do analiz badań jakościowych](https://www.capterra.pl/directory/31297/qualitative-data-analysis/software) - [Programy do rozpoznawania tekstu](https://www.capterra.pl/directory/30933/text-mining/software) ## Rozwiązania alternatywne 1. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 2. [QuestionPro](https://www.capterra.pl/software/135455/questionpro) — 4.8/5 (529 reviews) 3. [SurveyLegend](https://www.capterra.pl/software/156752/surveylegend) — 4.6/5 (964 reviews) 4. [Survicate](https://www.capterra.pl/software/132914/survicate) — 4.6/5 (99 reviews) 5. [SurveySparrow](https://www.capterra.pl/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Recenzje ### "The perfect feedback software" — 5.0/5 > **Shefali** | *27 października 2020* | Meblarstwo | Recommendation rating: 10.0/10 > > **Zalety**: Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business. > > **Wady**: Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great. > > Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me. With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version. Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares. ----- ### "A promising survey software with powerful form builder\!" — 4.0/5 > **Wora** | *10 lipca 2021* | E-Learning | Recommendation rating: 8.0/10 > > **Zalety**: - Survey logic is easy to understand - Once you finish building your survey form, it offers various distribution channels, including SMS, web, QR code, Popup, Embeds, Email, Mobile app, etc. So we can efficiently distribute our survey form to customers. - SMS quota included which is very good for what we pay. > > **Wady**: - The form design elements, fonts, Pixel, layout design, are not yet polished. It can improve more beautifully. - File upload form is not here. It will help to create more powerful surveys. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 października 2021* | Usługi finansowe | Recommendation rating: 3.0/10 > > **Zalety**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Wady**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Great feedback and survey platform. Suitable even for hybrid or traditional businesses" — 5.0/5 > **Julien (Jun Yan)** | *19 lipca 2021* | Zarządzanie organizacjami non-profit | Recommendation rating: 9.0/10 > > **Zalety**: Many things\! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. > > **Wady**: Very little. Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. Also, even though there is an option to allow customers to switch language, it would be great if there was an auto translate from english to the other language option for the backend user so that it doesn't need to be retyped from scratch. > > I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 czerwca 2020* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Wady**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data