--- description: Dowiedz się wszystkiego na temat Zonka Feedback od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Programy do analiz badań jakościowych](/directory/31297/qualitative-data-analysis/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.pl/software/137773/zonka-feedback Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/137773/zonka-feedback?page=2) > Zonka Feedback CX Platform jest wielokanałowym oprogramowaniem do prowadzenia ankiet i zbierania opinii. Mierz, ulepszaj i przekształcaj doświadczenia pracowników z klientami. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Zonka Feedback? Zonka Feedback jest odpowiednia dla każdej branży usługowej, która opiera się na doświadczeniu klienta i chce zmienić sposób zbierania informacji zwrotnych, aby były one kompleksowe i oparte na działaniach. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.8/5** | 68 Recenzje | | Łatwość użytkowania | 4.7/5 | Based on overall reviews | | Wsparcie klienta | 4.9/5 | Based on overall reviews | | Warte swojej ceny | 4.9/5 | Based on overall reviews | | Funkcje | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Zonka Feedback - **Location**: New Delhi, USA - **Founded**: 2014 ## Commercial Context - **Cena początkowa**: 199,00 USD - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: afrikaans, angielski, arabski, asamski, azerbejdżański, bengalski, birmański, bułgarski, chiński, chorwacki, czeski, duński, fiński, francuski, gudżarati, hebrajski, hindi, hiszpański, indonezyjski, irlandzki, japoński, kannada, koreański, kreolski haitański, malajalam, marathi, niderlandzki, niemiecki, norweski, pendżabski, portugalski, rosyjski, rumuński, somalijski, szwedzki, słowacki, słoweński, tajski, tamilski, telugu, turecki, ukraiński, walijski, wietnamski, węgierski, włoski, łaciński, łotewski - **Available Countries**: Australia, Indie, Niemcy, Stany Zjednoczone ## Funkcje - Analiza nastrojów - Analiza tekstu - Analiza trendów - Ankieta mobilna - Ankiety i informacje zwrotne - Anonimowe informacje zwrotne - Biblioteka pytań - Dystrybucja wielokanałowa - Importowanie/eksportowanie danych - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Kreator ankiet - Live Results Sharing - Monitorowanie reklamacji - Narzędzia analizy danych - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Personalizacja komunikatów - Pobieranie danych - Pulpit - Raportowanie i statystyki - Raportowanie/analityka - Rozgałęzienie pytań - Segmentacja - Segmentacja klientów - Struktura ankiety CSAT - Struktura badania CES - Struktura badań NPS - Szybkie sondaże - Third-Party Integrations - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Wysyłanie wiadomości SMS - Wysyłanie wiadomości wg harmonogramu - Zarządzanie ankietami/sondażami - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie kontaktami - Zarządzanie negatywnymi opiniami - Zarządzanie pytaniami i odpowiedziami - Zarządzanie szablonami - Zarządzanie wydajnością - Znakowanie ## Integrations (13 total) - ActiveCampaign - Fin - Freshdesk - Front - G2 Marketing Solutions - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Jira - Microsoft Project Server Subscription Edition - Pipedrive - Salesforce Platform - Zendesk AI ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - Czat ## Category - [Programy do analiz badań jakościowych](https://www.capterra.pl/directory/31297/qualitative-data-analysis/software) ## Powiązane kategorie - [Programy do analiz badań jakościowych](https://www.capterra.pl/directory/31297/qualitative-data-analysis/software) - [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software) - [Aplikacje do zarządzania reputacją](https://www.capterra.pl/directory/30750/reputation-management/software) - [Konwersacyjne platformy AI](https://www.capterra.pl/directory/31596/conversational-ai-platform/software) - [Programy do tworzenia formularzy](https://www.capterra.pl/directory/33235/form-builder/software) ## Rozwiązania alternatywne 1. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 2. [Survicate](https://www.capterra.pl/software/132914/survicate) — 4.6/5 (99 reviews) 3. [QuestionPro](https://www.capterra.pl/software/135455/questionpro) — 4.8/5 (544 reviews) 4. [SurveySparrow](https://www.capterra.pl/software/168823/surveysparrow) — 4.4/5 (123 reviews) 5. [SurveyLegend](https://www.capterra.pl/software/156752/surveylegend) — 4.6/5 (966 reviews) ## Recenzje ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 czerwca 2020* | Usługi finansowe | Recommendation rating: 10.0/10 > > **Zalety**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Wady**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Zweryfikowany recenzent** | *9 sierpnia 2021* | Praktyka prawnicza | Recommendation rating: 8.0/10 > > **Zalety**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Wady**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 października 2021* | Usługi finansowe | Recommendation rating: 3.0/10 > > **Zalety**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Wady**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- ### "Easy to use and superb analytics" — 5.0/5 > **Zweryfikowany recenzent** | *8 maja 2020* | Badania | Recommendation rating: 10.0/10 > > **Zalety**: There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home\! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) > > **Wady**: I cannot think about anything I really dislike. It's my favorite surveying tool so far\! ----- ### "Very useful survey and poll tool that makes getting actionable feedback easy" — 5.0/5 > **Zweryfikowany recenzent** | *24 czerwca 2021* | Marketing i reklama | Recommendation rating: 9.0/10 > > **Zalety**: Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. > > **Wady**: There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. > > This helps us fine tune our service offerings and eliminate problems before they become significant. ----- Page: 1 / 4\ Dalej: [Next page](https://www.capterra.pl/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data