Goverlan Reach

Goverlan Reach

4.5 / 5 23 reviews

Who Uses This Software?

Thousands of organizations trust Goverlan to control, support, and administer their IT environments. Goverlan Reach is for IT Departments, Service Providers and, Product and Kiosk Support.

Average Ratings

23 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Priced per operator. Includes unlimited internal manageable endpoints.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Goverlan Inc.
  • Founded 1998

About This Software

Goverlan Reach is a secure on-premise IT remote system management solution for the enterprise and IT services providers. With Goverlan you have:
Secure access to your users machines no matter where they are
/ Enterprise-class Remote Control
/ Active Directory administration and Password management
/ Behind-the-scenes systems reporting and management
/ Software and patch distribution
/ IT workflow automation
/ Compliance and security management

  • Availability Management
  • Capacity Monitoring
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Diagnostic Tools
  • Event Logs
  • Feedback Collection
  • File Transfer
  • Hardware Inventory
  • Historical Audit
  • IT Budgeting
  • Incident Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Patch Management
  • Problem Management
  • Release Management
  • Remote Access
  • Remote Control
  • Risk Management
  • SLA Management
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Service Desk Management
  • Session Recording
  • Session Transfer
  • Software Inventory
  • Task Management
  • User Activity Monitoring

Goverlan Reach Latest Reviews

Automatically translated. Show original review

Not only a lot of value for your money, but features that products that cost much more do not have.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.


Automatically translated. Show original review

It's really easy to use and makes helping remote users so much easier and convenient.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Not having to travel to remote locations to help users who are out of state or not local

Pros: Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great.
Easy to use
Licensing is convenient to keep track of users
Observation tool is great when interaction is not needed
Chat tool - love it!

Cons: Do not like that if you logout as one user to login as another user, you may lose your connection.
Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.