--- description: Dowiedz się wszystkiego na temat JIRA Service Management od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie dla IT](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.pl/software/138769/jira-service-management Page: 1 / 32\ Dalej: [Next page](https://www.capterra.pl/software/138769/jira-service-management?page=2) > Jira Service Management to oprogramowanie ITSM, które umożliwia zespołom pracującym z dużą prędkością szybkie i sprawne świadczenie usług. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: JIRA Service Management? Zespoły o wysokiej prędkości, które chcą zmodernizować operacje, łącząc rozwój i IT, oferować wyjątkowe doświadczenia serwisowe i szybko reagować na zmiany. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 770 Recenzje | | Łatwość użytkowania | 4.2/5 | Based on overall reviews | | Wsparcie klienta | 4.3/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Atlassian - **Location**: San Francisco, USA - **Founded**: 2013 ## Commercial Context - **Cena początkowa**: 20,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, chiński, chiński tradycyjny, czeski, duński, francuski, hiszpański, japoński, koreański, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, węgierski, włoski - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbejdżan, Belgia, Białoruś, Brazylia, Bułgaria, Chiny, Chorwacja, Cypr, Dania, Estonia, Filipiny, Finlandia, Francja, Grecja, Gruzja and 33 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Asset Lifecycle Management - Czat w czasie rzeczywistym - Dostęp mobilny - Edycja tekstu - Komunikacja wielokanałowa - Kontrola dostępu/zezwolenia - Kontrola procesu zatwierdzenia - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Portal samoobsługowy - Przepływ pracy procesu zatwierdzania - Raportowanie i statystyki - Real-Time Monitoring - Rozwiązanie CRM - Sprawozdawczość IT - Udostępnianie ekranu - Ustalanie harmonogramów - Wskaźniki wydajności - Wsparcie klienta - Wyszukiwanie pełnotekstowe - Zarządzanie audytem - Zarządzanie bazami wiedzy - Zarządzanie biletami - Zarządzanie incydentami - Zarządzanie kolejkowaniem - Zarządzanie konfiguracją - Zarządzanie konserwacją - Zarządzanie patchami - Zarządzanie projektami - Zarządzanie przepustowością - Zarządzanie przepływami pracy - Zarządzanie sprawami - Zarządzanie treścią - Zarządzanie umowami o poziomie usług (SLA) - Zarządzanie wiedzą - Zarządzanie zadaniami - Zarządzanie zadaniami - Zarządzanie zapasami - Zarządzanie zasobami IT - Zarządzanie zmianą - Zarządzanie zwolnieniami - Zautomatyzowany routing - Zdalne monitorowanie i zarządzanie - Ścieżka audytowa - Śledzenie aktywów - Śledzenie projektu - Śledzenie spraw - Śledzenie statusu ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - Czat ## Category - [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software) ## Powiązane kategorie - [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software) - [Oprogramowanie do zarządzania IT](https://www.capterra.pl/directory/10001/it-management/software) - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software) - [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software) ## Rozwiązania alternatywne 1. 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[SysAid](https://www.capterra.pl/software/107225/sysaid) — 4.5/5 (520 reviews) ## Recenzje ### "Cold Tacos" — 4.0/5 > **Damian** | *15 marca 2026* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: From user perspective i like how easy it is to use, creating multiple specific dashboards, and very good UI/UX when working > > **Wady**: Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better filtering ----- ### "Flawed but functional" — 3.0/5 > **Jarosław** | *28 lutego 2025* | Tłumaczenia i lokalizacja | Recommendation rating: 5.0/10 > > **Zalety**: JSM allows the creation of robust automated workflows. The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins. > > **Wady**: Limited ability to customize and change both the customer portal and the agent's view. > > While the automation and workflow management is the biggest winner, Atlassian's product severely lacks in both utility and UX. Industry-standard features are stuck in the forever wishlist queue, and it takes years for them to be developed, e.g. "Canned responses" were introduced somewhere around 2 years ago while the rest of the industry had them as early as 2017. Atlassian's product \[sensitive content hidden\] seem to have little experience in ticketing jobs, and they focus the development roadmap on less impactful developments like "easier Zoom calls" and leaving out basic functions like ticket splitting and merging. This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or plugins. To give an example, JSM allows us to automate ticket assignment but is unable to take into account employee unavailability- we needed to create a separate panel where we would auto-upload data from our HR software just to let the JSM know about who is unavailable on a given day- a feature other ticketing systems resolved through "if you go on a holiday, push this button to mark yourself as unavailable". I could go on and make this section more tl;dr; ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 stycznia 2026* | Motoryzacja | Recommendation rating: 9.0/10 > > **Zalety**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Wady**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2 listopada 2025* | Zarządzanie organizacjami non-profit | Recommendation rating: 10.0/10 > > **Zalety**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Wady**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- ### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5 > **Zweryfikowany recenzent** | *15 maja 2026* | Praktyka lekarska | Recommendation rating: 7.0/10 > > **Zalety**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows. > > **Wady**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features > > overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management. ----- Page: 1 / 32\ Dalej: [Next page](https://www.capterra.pl/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data