---
description: Dowiedz się wszystkiego na temat JIRA Service Management od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska!
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title: JIRA Service Management – Sprawdź cenę i opinie klientów | Capterra Polska
---

Breadcrumb: [Strona główna](/) > [Oprogramowanie dla IT](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

Canonical: https://www.capterra.pl/software/138769/jira-service-management

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> Jira Service Management to oprogramowanie ITSM, które umożliwia zespołom pracującym z dużą prędkością szybkie i sprawne świadczenie usług.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Prawdopodobieństwo polecenia**.

-----

## Overview

### Kto korzysta z produktu: JIRA Service Management?

Zespoły o wysokiej prędkości, które chcą zmodernizować operacje, łącząc rozwój i IT, oferować wyjątkowe doświadczenia serwisowe i szybko reagować na zmiany.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Informacje ogólne** | **4.5/5** | 770 Recenzje |
| Łatwość użytkowania | 4.2/5 | Based on overall reviews |
| Wsparcie klienta | 4.3/5 | Based on overall reviews |
| Warte swojej ceny | 4.3/5 | Based on overall reviews |
| Funkcje | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Prawdopodobieństwo polecenia) |

## Informacje o sprzedawcy

- **Firma**: Atlassian
- **Location**: San Francisco, USA
- **Founded**: 2013

## Commercial Context

- **Cena początkowa**: 20,00 USD
- **Pricing model**:  (Free version available) (Bezpłatna wersja próbna)
- **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Windows (stacjonarny), Linux (stacjonarny), Android (mobilny), iPhone (mobilny), iPad (mobilny)
- **Supported Languages**: angielski, chiński, chiński tradycyjny, czeski, duński, francuski, hiszpański, japoński, koreański, niemiecki, norweski, polski, portugalski, rosyjski, szwedzki, węgierski, włoski
- **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbejdżan, Belgia, Białoruś, Brazylia, Bułgaria, Chiny, Chorwacja, Cypr, Dania, Estonia, Filipiny, Finlandia, Francja, Grecja, Gruzja and 33 more

## Funkcje

- Alerts/Escalation
- Asset Lifecycle Management
- Czat w czasie rzeczywistym
- Dostęp mobilny
- Komunikacja wielokanałowa
- Kontrola dostępu/zezwolenia
- Kontrola procesu zatwierdzenia
- Narzędzia do pracy zespołowej
- Ocena ryzyka
- Ostrzeżenia/powiadomienia
- Portal samoobsługowy
- Przepływ pracy procesu zatwierdzania
- Raportowanie i statystyki
- Real-Time Analytics
- Real-Time Monitoring
- Rozwiązanie CRM
- Sprawozdawczość IT
- Udostępnianie ekranu
- Ustalanie harmonogramu dyżurów
- Wielojęzyczny
- Wskaźniki wydajności
- Wsparcie klienta
- Współpraca zespołowa
- Wyszukiwanie pełnotekstowe
- Zarządzanie audytem
- Zarządzanie bazami wiedzy
- Zarządzanie biletami
- Zarządzanie incydentami
- Zarządzanie informacją zwrotną
- Zarządzanie konfiguracją
- Zarządzanie patchami
- Zarządzanie projektami
- Zarządzanie przepustowością
- Zarządzanie przepływami pracy
- Zarządzanie sprawami
- Zarządzanie treścią
- Zarządzanie umowami o poziomie usług (SLA) 
- Zarządzanie wiedzą
- Zarządzanie zadaniami
- Zarządzanie zadaniami
- Zarządzanie zapasami
- Zarządzanie zasobami IT
- Zarządzanie zmianą
- Zarządzanie zwolnieniami
- Zdalne monitorowanie i zarządzanie
- Śledzenie aktywności
- Śledzenie aktywów
- Śledzenie projektu
- Śledzenie spraw
- Śledzenie statusu

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Support Options

- E-mail/helpdesk
- Często zadawane pytania/forum
- Baza wiedzy
- Telefoniczna obsługa klienta
- Czat

## Category

- [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software)

## Powiązane kategorie

- [Oprogramowanie dla IT](https://www.capterra.pl/directory/30672/it-service/software)
- [Oprogramowanie do zarządzania IT](https://www.capterra.pl/directory/10001/it-management/software)
- [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software)
- [Programy do zarządzania zasobami it](https://www.capterra.pl/directory/30077/it-asset-management/software)
- [Narzędzia do śledzenia błędów](https://www.capterra.pl/directory/30675/issue-tracking/software)

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## Recenzje

### "Cold Tacos" — 4.0/5

> **Damian** | *15 marca 2026* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10
> 
> **Zalety**: From user perspective i like how easy it is to use, creating multiple specific dashboards, and very good UI/UX when working
> 
> **Wady**: Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better filtering

-----

### "Flawed but functional" — 3.0/5

> **Jarosław** | *28 lutego 2025* | Tłumaczenia i lokalizacja | Recommendation rating: 5.0/10
> 
> **Zalety**: JSM allows the creation of robust automated workflows. The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins.
> 
> **Wady**: Limited ability to customize and change both the customer portal and the agent's view.
> 
> While the automation and workflow management is the biggest winner, Atlassian's product severely lacks in both utility and UX. Industry-standard features are stuck in the forever wishlist queue, and it takes years for them to be developed, e.g. "Canned responses" were introduced somewhere around 2 years ago while the rest of the industry had them as early as 2017.
Atlassian's product \[sensitive content hidden\] seem to have little experience in ticketing jobs, and they focus the development roadmap on less impactful developments like "easier Zoom calls" and leaving out basic functions like ticket splitting and merging.
This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or plugins. To give an example, JSM allows us to automate ticket assignment but is unable to take into account employee unavailability- we needed to create a separate panel where we would auto-upload data from our HR software just to let the JSM know about who is unavailable on a given day- a feature other ticketing systems resolved through "if you go on a holiday, push this button to mark yourself as unavailable". I could go on and make this section more tl;dr;

-----

### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 stycznia 2026* | Motoryzacja | Recommendation rating: 9.0/10
> 
> **Zalety**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Wady**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

-----

### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 maja 2026* | Telekomunikacja | Recommendation rating: 6.0/10
> 
> **Zalety**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Wady**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

-----

### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Zweryfikowany recenzent** | *1 maja 2026* | Oprogramowanie komputerowe | Recommendation rating: 3.0/10
> 
> **Zalety**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Wady**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

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## Links

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