ALVAO Service Desk

ALVAO Service Desk

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Who Uses This Software?

ALVAO ITSM Tool on Microsoft platform for modern organizations , IT Departments and other service departments wanting to manage all tasks effectively and reliably.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Starting price is for 40 users.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Founded 1999

About This Software

ALVAO is among TOP5 ITIL Gold level process compliant tools. ALVAO Service Desk system is a user-friendly ITSM solution integrated into Microsoft technologies. Its interface is very similar to that of Microsoft applications. The application is simple and logical, and resembles email activities. Users can easily become familiar with the system without the need for organizing costly workshops. ALVAO Service Desk complies with ITIL and global standards of ITSM.

  • Alerts / Escalation
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • Change Management
  • Community Forums
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Document Management
  • Historical Audit
  • IT Service Desk
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Problem Management
  • Release Management
  • Self Service Portal
  • Surveys & Feedback
  • Task Management
  • Ticket Management