--- description: Dowiedz się wszystkiego na temat Tidio od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do badania satysfakcji klientów](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.pl/software/144040/tidio-chat Page: 1 / 25\ Dalej: [Next page](https://www.capterra.pl/software/144040/tidio-chat?page=2) > Tidio to platforma do obsługi klienta, która pozwala na zapewnienie doskonałego wsparcia klienta i generowanie sprzedaży za pomocą czatu na żywo i chatbotów. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Tidio? Tidio zostało zaprojektowane i stworzone z myślą o małych firmach, które chcą utrzymywać całą swoją komunikację w jednym miejscu i zautomatyzować niektóre z rozmów. Obecnie używany w ponad 300 tys. witryn na całym świecie. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.7/5** | 590 Recenzje | | Łatwość użytkowania | 4.7/5 | Based on overall reviews | | Wsparcie klienta | 4.6/5 | Based on overall reviews | | Warte swojej ceny | 4.5/5 | Based on overall reviews | | Funkcje | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Tidio - **Location**: London, Wlk. Bryt. - **Founded**: 2013 ## Commercial Context - **Cena początkowa**: 0,00 USD - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Mac (pulpit), Windows (pulpit), Linux (pulpit), Android (mobilny), iPhone (mobilny), iPad (mobilny) - **Supported Languages**: angielski, arabski, brazylijski portugalski, chiński, chiński tradycyjny, duński, europejski portugalski, francuski, hebrajski, hindi, hiszpański, japoński, koreański, niderlandzki, niemiecki, polski, portugalski, rosyjski, rumuński, szwedzki, turecki, włoski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 202 more ## Funkcje - Analityka wizualna - Analiza nastrojów - Ankiety i informacje zwrotne - Automatyzacja procesów/przepływu pracy - Baza danych klientów - Bezpieczeństwo danych - Bot czatowy - Czat na żywo - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Historia klienta - Importowanie/eksportowanie danych - Inteligencja konwersacyjna - Komunikacja wielokanałowa - Konfigurowalne formularze - Konfigurowalne kształtowanie marki - Konfigurowalne wzory - Kwalifikacja leadów - Monitorowanie reklamacji - Przelewy/Routing - Przetwarzanie języka naturalnego - Rozwiązanie CRM - Struktura ankiety CSAT - Struktura badań NPS - Task Automation - Transkrypty/historia czatu - Uczenie maszynowe/SI - Ustalanie priorytetów - Wielojęzyczny - Wielokanałowe zbieranie danych - Wizualizacja danych - Wsparcie klienta - Wstępnie skonfigurowany Bot - Wykrywanie języka - Zarządzanie ankietami/sondażami - Zarządzanie bazami wiedzy - Zarządzanie doświadczeniami klientów - Zarządzanie działaniami sprzedażowymi - Zarządzanie informacją zwrotną - Zarządzanie kontaktami - Zarządzanie pocztą e-mail - Zarządzanie skrzynką odbiorczą - Zarządzanie szablonami - Zautomatyzowane odpowiedzi - Zautomatyzowany routing - Śledzenie interakcji - Śledzenie spraw - Śledzenie zaangażowania ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) ## Powiązane kategorie - [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Oprogramowanie do automatyzacji sprzedaży](https://www.capterra.pl/directory/12/sales-force-automation/software) - [Systemy sztucznej inteligencji](https://www.capterra.pl/directory/30938/artificial-intelligence/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/32315/customer-support/software) ## Rozwiązania alternatywne 1. 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[Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (989 reviews) ## Recenzje ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *26 maja 2025* | Odnawialne źródła energii i środowisko | Recommendation rating: 10.0/10 > > **Zalety**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **Wady**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *30 czerwca 2025* | Motoryzacja | Recommendation rating: 10.0/10 > > **Zalety**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **Wady**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- ### "Lied to my face" — 1.0/5 > **Calvin** | *4 listopada 2025* | Marketing i reklama | Recommendation rating: 0.0/10 > > **Zalety**: Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. > > **Wady**: Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. > > My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. ----- ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *18 stycznia 2026* | Marketing i reklama | Recommendation rating: 7.0/10 > > **Zalety**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Wady**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "Perfect live chat support tool for solo founders" — 4.0/5 > **Anonymous User** | *17 czerwca 2025* | Technologia i usługi informacyjne | Recommendation rating: 9.0/10 > > **Zalety**: The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. > > **Wady**: It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. > > I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. ----- Page: 1 / 25\ Dalej: [Next page](https://www.capterra.pl/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data