4.5 / 5 13 reviews

Who Uses This Software?

ITRP is built specifically for multinational organizations or organizations with many outsourced services and managed service providers.

Average Ratings

13 reviews
  • 4.5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Fees based on actual # of users. No hidden fees.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • ITRP Institute
  • Founded 2010

About This Software

A global ITSM rollout should make IT more flexible and efficient. ITRP is built to enable just that.
ITRP supports collaboration between the local IT, regional data centers and global CoEs. Global standard services can be supported by virtual teams. The freed-up resources can provide new services to make the business more competitive.
The KPI and service level reports allow for insights in what needs to improve where. More targeted investments can be made and the ROI can be measured

  • Availability Management
  • Capacity Monitoring
  • Change Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Event Logs
  • Hardware Inventory
  • Historical Audit
  • IT Asset Management
  • IT Budgeting
  • Incident Management
  • Knowledge Management
  • License Management
  • Patch Management
  • Problem Management
  • Release Management
  • Remote Access
  • Risk Management
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Desk Management
  • Service Reporting
  • Software Inventory
  • Task Management
  • Ticket Management
  • User Activity Monitoring

ITRP Latest Reviews

Automatically translated. Show original review

Finally an ITSM tool that just works, without needing dozens of consultants!

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Pros: Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!

Cons: Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Automatically translated. Show original review

Proud early adopters of this application and we've seen it grow and evolve greatly.

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Collaberation, easy implementation, great flexibility, awesome performance.

Pros: Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!