Who Uses This Software?

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Average Ratings

46 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • CallTools
  • https://calltools.com/
  • Founded 2014

About This Software

Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.

  • Auto Dialer
  • Auto-Dialing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Parking
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Contact Management
  • Customer Engagement Center
  • Dashboard
  • Data Management
  • Encryption
  • Escalation Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Knowledge Base
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Live Chat
  • MIS Reporting
  • Manual Dialer
  • Multi-Part Conferencing
  • Open Database Design
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice & Data Integration
  • Voice Quality Enhancement

Call Center Software Latest Reviews

Automatically translated. Show original review

Call Tools Platform

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go.

Pros: These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet.

Cons: There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together

Automatically translated. Show original review

better than the rest!

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was using SalesDialers previously and kept having connection issues with their system and X-LITE settings for my overseas marketers. My main goal was to not have these connection issues when I first signed up with CallTools, little did I realize how many more feature you got over them!

Pros: I love the Live Agent feature! Listening to my agents the entire time is so much more effective than listening to random recordings.
How easy it is to just add another user with two clicks.
The agent performance feature is awesome, having a side by side comparison is helpful.

Cons: Not being able to "kick out" another user in cases where they didn't deleted their X-Lite password at the end of their shift. Maybe add a feature that allows the manager to change the host/user on demand because you probably don't control user on x-lite.