--- description: Dowiedz się wszystkiego na temat Pendo od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie do angażowania klientów](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.pl/software/151951/pendo-platform Page: 1 / 11\ Dalej: [Next page](https://www.capterra.pl/software/151951/pendo-platform?page=2) > Oprogramowanie, które poprawia oprogramowanie. Pendo pomaga dostarczać lepsze doświadczenia cyfrowe użytkownikom, aby byli bardziej zadowoleni i produktywni. > > Verdict: Rated **4.5/5** by 238 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Pendo? Zarządzanie produktem, sukces klienta, wsparcie klienta, inżynieria, marketing, sprzedaż i zespoły UX, IT, HR ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.5/5** | 238 Recenzje | | Łatwość użytkowania | 4.1/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.3/5 | Based on overall reviews | | Funkcje | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Pendo.io - **Location**: Raleigh, USA - **Founded**: 2014 ## Commercial Context - **Pricing model**: (Free version available) (Bezpłatna wersja próbna) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 209 more ## Funkcje - Analityka behawioralna - Analityka wizualna - Analiza badań użytkowników - Analiza lejka - Analiza tekstu - Ankiety i informacje zwrotne - Czat na żywo - Historia klienta - Importowanie/eksportowanie danych - Komunikacja wielokanałowa - Konfigurowalne wzory - Mapowanie drogi produktu - Mapy cieplne - Narzędzia do pracy zespołowej - Ostrzeżenia/powiadomienia - Planowanie projektu - Portal samoobsługowy - Przypomnienia - Pulpit - Pulpit działań - Raportowanie i statystyki - Raportowanie ruchu internetowego - Raportowanie/analityka - Segmentacja klientów - Struktura badań NPS - Szkolenie w aplikacji - Szybkie sondaże - Tworzenie treści - Ustalanie priorytetów - Uznanie dla pracowników - Wielokanałowe zbieranie danych - Wizualizacja - Wizualizacja danych - Wprowadzanie użytkowników - Wskazówki kontekstowe - Wskaźniki wydajności - Zarządzanie ankietami/sondażami - Zarządzanie doświadczeniami klientów - Zarządzanie informacją zwrotną - Zarządzanie komunikacją - Zarządzanie pracownikami - Zarządzanie terminami - Zarządzanie zadaniami - Zarządzanie zgodnością z przepisami - Śledzenie czasu przebywania na terenie zakładu - Śledzenie interakcji użytkownika - Śledzenie konwersji - Śledzenie zaangażowania - Śledzenie zachowań - Śledzenie zdarzeń w aplikacji ... and 27 more features ## Integrations (31 total) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... and 16 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - Czat ## Category - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) ## Powiązane kategorie - [Oprogramowanie do angażowania klientów](https://www.capterra.pl/directory/30906/customer-engagement/software) - [Programy do analiz badań jakościowych](https://www.capterra.pl/directory/31297/qualitative-data-analysis/software) - [Narzędzia do analityki internetowej](https://www.capterra.pl/directory/30073/web-analytics/software) - [Narzędzia analityczne dla aplikacji mobilnych](https://www.capterra.pl/directory/30936/mobile-analytics/software) - [Doświadczenia użytkownika (UX)](https://www.capterra.pl/directory/31036/ux/software) ## Rozwiązania alternatywne 1. [Lucky Orange](https://www.capterra.pl/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Wrike](https://www.capterra.pl/software/76113/wrike) — 4.4/5 (2971 reviews) 3. [Trello](https://www.capterra.pl/software/1010321/trello) — 4.5/5 (23516 reviews) 4. [Miro](https://www.capterra.pl/software/128955/miro) — 4.7/5 (1684 reviews) 5. [Bitrix24](https://www.capterra.pl/software/113540/bitrix24) — 4.2/5 (989 reviews) ## Recenzje ### "Good tool for web analytics and onboarding" — 4.0/5 > **Olya** | *19 grudnia 2025* | Technologia i usługi informacyjne | Recommendation rating: 8.0/10 > > **Zalety**: It's easy to use once everything is set up from engineering side. It's easy to create analytics, experiment with different guides and track it's performance. > > **Wady**: Sometimes data collected is incorrect. The discrepancy is not big but I noticed different numbers when I set the same filters. Also, limited number of guide types (but probably it's within our company). I would love to know if I can do more. Also, sometimes, the number of functionality can be overwhelming. I don't know where to start or what I can find our with the functionality I have > > Overall, I have a positive experience. I think it's a great tool to plan onboarding for your product and collect some basic web analytics ----- ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 listopada 2022* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10 > > **Zalety**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Wady**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo is a Lifesaver" — 4.0/5 > **Zweryfikowany recenzent** | *5 grudnia 2019* | Oprogramowanie komputerowe | Recommendation rating: 9.0/10 > > **Zalety**: Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow. > > **Wady**: One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics. > > The platform has been great. While we have experienced a few bumps in the road, theres always been workarounds and solutions that solve our problems. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 stycznia 2020* | Internet | Recommendation rating: 0.0/10 > > **Zalety**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Wady**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 maja 2019* | Telekomunikacja | Recommendation rating: 10.0/10 > > **Zalety**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Wady**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- Page: 1 / 11\ Dalej: [Next page](https://www.capterra.pl/software/151951/pendo-platform?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/151951/pendo-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data