---
description: Dowiedz się wszystkiego na temat Chattermill od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chattermill – Sprawdź cenę i opinie klientów | Capterra Polska
---

Breadcrumb: [Strona główna](/) > [Platformy zarządzania doświadczeniem klienta](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform)

# Chattermill

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> Chattermill łączy opinie klientów, obsługę klienta i opinie o produktach w jedną platformę, aby analizować dane klientów w skali
> 
> Verdict: Rated **4.5/5** by 25 users. Top-rated for **Prawdopodobieństwo polecenia**.

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## Overview

### Kto korzysta z produktu: Chattermill?

Szybko rozwijające się firmy z branży handlowej, finansowej, turystycznej i innych, które chcą na nowo zdefiniować swoje doświadczenia z klientami dzięki szczegółowej analizie opinii.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Informacje ogólne** | **4.5/5** | 25 Recenzje |
| Łatwość użytkowania | 4.4/5 | Based on overall reviews |
| Wsparcie klienta | 4.6/5 | Based on overall reviews |
| Warte swojej ceny | 4.2/5 | Based on overall reviews |
| Funkcje | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) |

## Informacje o sprzedawcy

- **Firma**: Chattermill

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Chmura, SaaS, internetowy
- **Supported Languages**: angielski
- **Available Countries**: Australia, Francja, Holandia, Irlandia, Kanada, Niemcy, Republika Południowej Afryki, Stany Zjednoczone, Wielka Brytania, Włochy

## Funkcje

- Analityka wizualna
- Analiza nastrojów
- Analiza tekstu
- Analiza trendów
- Ankiety i informacje zwrotne
- Automatyzacja procesów/przepływu pracy
- Importowanie/eksportowanie danych
- Narzędzia do pracy zespołowej
- Pobieranie danych
- Pulpit
- Raportowanie i statystyki
- Raportowanie/analityka
- Segmentacja
- Segmentacja klientów
- Third-Party Integrations
- Uczenie maszynowe
- Wielokanałowe zbieranie danych
- Wizualizacja danych
- Wykrywanie języka
- Wyszukiwanie/filtrowanie
- Zarządzanie ankietami/sondażami
- Zarządzanie doświadczeniami klientów
- Zarządzanie informacją zwrotną
- Zarządzanie negatywnymi opiniami
- Znakowanie
- Znakowanie części mowy

## Integrations (28 total)

- Alchemer
- AppFigures
- AppFollow
- AskNicely
- Customer Thermometer
- Delighted
- Dixa
- Feefo
- Freshdesk
- Google Cloud
- Intercom
- Kustomer
- LiveChat
- Medallia Experience Cloud
- Qualaroo

... and 13 more integrations

## Support Options

- E-mail/helpdesk
- Często zadawane pytania/forum
- Baza wiedzy
- 24/7 (agent na żywo)
- Czat

## Category

- [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software)

## Powiązane kategorie

- [Platformy zarządzania doświadczeniem klienta](https://www.capterra.pl/directory/30671/customer-experience/software)
- [Narzędzia NLP](https://www.capterra.pl/directory/32754/natural-language-processing-%28nlp%29/software)
- [Oprogramowanie do badania satysfakcji klientów](https://www.capterra.pl/directory/30541/customer-satisfaction/software)
- [Oprogramowanie do ankiet](https://www.capterra.pl/directory/32075/nps/software)
- [Programy do rozpoznawania tekstu](https://www.capterra.pl/directory/30933/text-mining/software)

## Rozwiązania alternatywne

1. [Jotform](https://www.capterra.pl/software/158456/jotform-4-0) — 4.7/5 (2869 reviews)
2. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1777 reviews)
3. [Survicate](https://www.capterra.pl/software/132914/survicate) — 4.6/5 (99 reviews)
4. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews)
5. [Zonka Feedback](https://www.capterra.pl/software/137773/zonka-feedback) — 4.8/5 (68 reviews)

## Recenzje

### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5

> **Mez** | *9 września 2024* | Oprogramowanie komputerowe | Recommendation rating: 10.0/10
> 
> **Zalety**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.
> 
> **Wady**: Some of the colours on the charts could be improved.
> 
> Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

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### "Relevant, granular insights on what our customer like and don't like" — 5.0/5

> **Katy** | *3 września 2024* | Projektowanie | Recommendation rating: 10.0/10
> 
> **Zalety**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers
> 
> **Wady**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.
> 
> Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

-----

### "great idea, not working for me" — 2.0/5

> **Emma** | *25 października 2021* | Linie lotnicze/lotnictwo | Recommendation rating: 2.0/10
> 
> **Zalety**: trending user feedback helping us to understand what travellers want
> 
> **Wady**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
> 
> verbatim feedback being categorized and highlighted.

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### "Great product" — 4.0/5

> **Shaina** | *12 października 2021* | Dobra konsumpcyjne | Recommendation rating: 8.0/10
> 
> **Zalety**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
> 
> **Wady**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
> 
> Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

-----

### "Use of it in a startup" — 4.0/5

> **Lorena** | *26 października 2021* | Nieruchomości | Recommendation rating: 7.0/10
> 
> **Zalety**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
> 
> **Wady**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
> 
> Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

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## Links

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