--- description: Dowiedz się wszystkiego na temat Gorgias od zweryfikowanych użytkowników. Czytaj recenzje i odkrywaj podobne narzędzia na Capterra Polska! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias – Sprawdź cenę i opinie klientów | Capterra Polska --- Breadcrumb: [Strona główna](/) > [Oprogramowanie Help Desk](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.pl/software/155357/gorgias Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/155357/gorgias?page=2) > Gorgias to kompleksowe rozwiązanie do obsługi klienta, wsparcia klienta i czatu na żywo dla sklepów Shopify, Magento i BigCommerce. > > Verdict: Rated **4.6/5** by 134 users. Top-rated for **Prawdopodobieństwo polecenia**. ----- ## Overview ### Kto korzysta z produktu: Gorgias? Sklepy Shopify, Magento i BigCommerce oszczędzają czas dzięki inteligentnemu, kompleksowemu rozwiązaniu z zakresu helpdesk, które pomaga zwiększyć przychody i usprawnić obsługę klienta. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Informacje ogólne** | **4.6/5** | 134 Recenzje | | Łatwość użytkowania | 4.6/5 | Based on overall reviews | | Wsparcie klienta | 4.5/5 | Based on overall reviews | | Warte swojej ceny | 4.4/5 | Based on overall reviews | | Funkcje | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Prawdopodobieństwo polecenia) | ## Informacje o sprzedawcy - **Firma**: Gorgias - **Founded**: 2015 ## Commercial Context - **Cena początkowa**: 60,00 USD - **Pricing model**: (Bezpłatna wersja próbna) - **Target Audience**: Samozatrudnienie, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Chmura, SaaS, internetowy, Android (mobilny), iPhone (mobilny) - **Supported Languages**: angielski - **Available Countries**: Afganistan, Albania, Algieria, Andora, Angola, Anguilla, Antigua i Barbuda, Arabia Saudyjska, Argentyna, Armenia, Aruba, Australia, Austria, Azerbejdżan, Bahamy, Bahrajn, Bangladesz, Barbados, Belgia, Belize and 208 more ## Funkcje - Alerts/Escalation - Ankiety i informacje zwrotne - Autoresponders - Baza danych klientów - Czat proaktywny - Czat z klientem w czasie rzeczywistym - Czat/wiadomości - Dostęp mobilny - Formularz w trybie offline - Historia klienta - Komunikacja wielokanałowa - Konfigurowalne kształtowanie marki - Makro/szablonowe odpowiedzi - Personalizacja - Przelewy/Routing - Pulpit działań - Raportowanie/analityka - Third-Party Integrations - Zarządzanie Call Center - Zarządzanie informacją zwrotną - Zarządzanie kolejkowaniem - Zarządzanie przepływami pracy - Zarządzanie szablonami - Zautomatyzowany routing - Śledzenie interakcji - Śledzenie spraw ## Integrations (75 total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... and 60 more integrations ## Support Options - E-mail/helpdesk - Często zadawane pytania/forum - Baza wiedzy - Telefoniczna obsługa klienta - 24/7 (agent na żywo) - Czat ## Category - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) ## Powiązane kategorie - [Oprogramowanie Help Desk](https://www.capterra.pl/directory/30008/help-desk/software) - [Programy do obsługi klienta](https://www.capterra.pl/directory/22/customer-service/software) - [Oprogramowanie do reklamacji](https://www.capterra.pl/directory/30674/complaint-management/software) - [Oprogramowanie do czatu](https://www.capterra.pl/directory/30797/live-chat/software) - [Systemy do zarządzania komunikacją z klientami](https://www.capterra.pl/directory/31002/customer-communications-management/software) ## Rozwiązania alternatywne 1. [Freshdesk](https://www.capterra.pl/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Zendesk Suite](https://www.capterra.pl/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.pl/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.capterra.pl/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [HelpDesk](https://www.capterra.pl/software/185973/helpdesk) — 4.6/5 (180 reviews) ## Recenzje ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28 września 2021* | Motoryzacja | Recommendation rating: 10.0/10 > > **Zalety**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Wady**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21 marca 2026* | Materiały eksploatacyjne i wyposażenie dla przedsiębiorstw | Recommendation rating: 9.0/10 > > **Zalety**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Wady**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Good product for the price\!" — 3.0/5 > **Ryan** | *16 grudnia 2024* | Sprzedaż hurtowa | Recommendation rating: 6.0/10 > > **Zalety**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. > > **Wady**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. > > Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. ----- ### "Best helpdesk for Shopify brands" — 5.0/5 > **Zweryfikowany recenzent** | *10 kwietnia 2026* | Marketing i reklama | Recommendation rating: 9.0/10 > > **Zalety**: The Shopify integration is the best in class. You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs. Macros save a ton of time on repetitive tickets and the automation rules are actually flexible enough to be useful. Setup is fast and the learning curve is low compared to other helpdesks. > > **Wady**: Reporting could be deeper, especially for tracking team performance over time. The rules builder can get complicated fast if you're running a lot of automations. > > Best helpdesk we've used for ecommerce. Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related. ----- ### "Gorgias - great for small businesses." — 5.0/5 > **Candace** | *22 kwietnia 2025* | Odzież i moda | Recommendation rating: 6.0/10 > > **Zalety**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. > > **Wady**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. > > Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates. ----- Page: 1 / 7\ Dalej: [Next page](https://www.capterra.pl/software/155357/gorgias?page=2) ## Links - [View on Capterra](https://www.capterra.pl/software/155357/gorgias) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data